Ξενοδοχεία με 4-Star σε Shiga Prefecture, Japan

"★★★★★ We had a wonderful stay at Biwako Ryokusuitei! The hotel was exceptionally clean, well-maintained, and very comfortable. The staff were incredibly friendly, polite, and attentive, making us feel truly welcome throughout our stay. We especially enjoyed the peaceful atmosphere and relaxing onsen experience. Everything was thoughtfully arranged, and the hospitality was excellent. The only downside was the 10:00 AM check-out time, which felt a little too early, especially for a relaxing onsen stay. A later check-out would have made the experience even better. Overall, we had a lovely experience and would definitely recommend this hotel!"

"After comparing room amenities and dining options on their official website, I booked through Trip.com. It was slightly cheaper than booking directly on their site or Rakuten, and I earned Trip Coins. The hotel reception was very welcoming. On the 4th-floor lobby, there were various drinks and ice cream available for guests to enjoy freely. It was quite a treat to have ice cream while soaking my feet in the foot bath. Our room on the 9th floor was clean with an open view, and the two beds were incredibly comfortable, making it perfect for bringing elderly family members. The best part was being able to watch TV on the ceiling while lying in bed! For two female guests, they even provided a full set of beauty and skincare products, including a hairdryer, curling iron, and straightener. The room also came with a private open-air bath, offering plenty of space. You could relax in the hot spring while enjoying the views of Lake Biwa. For those who prioritize privacy, I highly recommend choosing a higher floor. The outdoor public bath on the 11th floor also offered panoramic views of Lake Biwa. Dinner was a set menu. In June, the main ingredients were eel and Omi beef. The taste was good, though I wished there was a bit more beef. The breakfast buffet included grilled/tempura blackthroat seaperch, but other dishes were pretty standard. Areas for improvement: They could offer more dinner options, such as an Omi beef set meal. The breakfast buffet also needs some enhancement."

"First of all, I think the rating is inflated by the foreign travellers coming to Japan. This Ryokan is pretty much a middle / a little bit lower experience than what I've got to experience in some less popular places. I did not like the service. In general, it was lacking information a lot. When checking in, we were not offered any information about the morning transfer. Also there was no map booklet of the area offered that made us get lost a few times. These are pretty basic important service details that should be included in a quite expensive place like that. While these two weren't a major problem, the dinner and breakfast experience was somewhat disappointing for the same reason. We did not receive any explanation of the dishes, the way of cooking & eating. One of the served dishes was actually expected to be untouched by us until the next one is brought (why would you bring in the first one in the first place, or not put any sort of emphasis on this moment?). For the morning session, we also didn't get an explanation of what would be expected. We were left alone, and had to call the staff to fire the pots. And after waiting some time, we left without getting the dessert served because, as before, nothing was explained, and the whole situation felt very awkward. I think the hotel should really focus on teaching staff to explain certain things, putting more focus on when guests finish eating (or stating that the call button is the way to go), and not ignore foreigners if they don't speak Japanese that much (or expecting they don't speak Japanese). Also, we were provided only two bath towels, and that's all. No feet towel, no hand towel, no second set of bath towels. That made the experience much less comfortable. This is quite a mistake for a room that has a private bath. The room itself felt clean. The bath was nice, everything was pretty much ok. I liked the view a lot, two room setup. AC was a little bit hard to make sense of even with the ability to read basic Japanese. No coffee in the room, very basic tea set. I would not recommend this place unless you have a special interest in these room types, a discount, or these problems are fixed."

"Located right by Lake Biwa, our room offered a view of the lake. The weather was bad, so it was foggy, but I imagine it would have been beautiful on a clear day. The top floor also has an observation bath with great views. It would have been even better if there was an open-air bath. We couldn't open the window, so we couldn't enjoy a long soak. The kaiseki dinner, featuring Omi beef shabu-shabu, was delicious. Breakfast was Japanese style, with many side dishes, like a Shokado bento. Hikone Castle is nearby, making it convenient for sightseeing."

"Overall, the place was clean and the service was good! They helped me make a restaurant reservation! Unfortunately, they couldn't get an Italian dinner reservation! I'll try again next time!"

"I am very happy to take two dogs to such a beautiful place. The overall environment is very beautiful and quiet, and the dog run brought by the house also makes the puppy have a great time. Dinner and breakfast are made on-site by the staff. The ingredients are fresh and the portion is very sufficient. It is really satisfying. However, at the same time, the overall experience is very good, there are two small suggestions, I hope that the quality of service can be further improved in the future. 1️⃣ Communication on check-in time The hotel's check-in time is 15:00 〜 19:00, so guests arrive before 19:00 is a normal check-in range. On the same day, if the check-in time has not exceeded, the temporary inquiry ”about what time will arrive” will give people a little feeling of being urged. Since the hotel has set a check-in time range, the catering and reception departments may be prepared in advance according to this time period. 2️⃣ About the service experience at check-out The staff was very enthusiastic on the day of check-in. The vehicle just stopped and took the initiative to help carry the luggage, which made a very good first impression. But in contrast, there was almost no assistance when checking out. I didn't even ask if I needed help with my luggage. Since some houses here are far from the front desk, I also saw some elderly guests need to drag a lot of luggage alone to check out. I personally think that a really good hotel is not only the enthusiasm at check-in, but also whether it can still be maintained in the same meticulous and thoughtfulness when checking out. Because the feelings of the guests when they leave, it is often the last impression left by the entire stay experience. The above content is not offensive, only represents a little real feeling of the individual during the stay. I also sincerely hope that the hotel will continue to improve the service details in the future, and do not let such an excellent environment and hardware be affected by the small regrets on the service. Some items were forgotten when I checked out. Thank you for calling me to communicate with me. I will stay next time. Please take care of it."

"Whenever I travel, I always choose a hot spring ryokan to make the entire trip even more perfect. This time, I stayed at Hanadouya Ryokan. Overall, it wasn't bad, but I wasn't entirely satisfied either. The ryokan's hot spring facilities didn't offer milk or popsicles. In the past, many hot spring ryokans I've stayed at in Japan provided milk and ice cream. Additionally, the staff's attitude was just average; not rude, but they lacked warmth and smiles. For this price, we definitely have better options."

"The hotel is a ten-minute drive from Kentian Station. There is no pick-up and drop-off service. There are fewer buses to 500 meters near the hotel. It is recommended to rent to go, plus the toll of the Wuhu Bridge is about RMB 100. There are no commercial and scenic spots around. You can go to Fuyutang and Sagawa Art Museum at noon. The check-in staff are warm and thoughtful, and the service is very good in every link. The hotel rooms are all facing the lake, with a first-line lake view, floor-to-ceiling windows with a wide view, all with terraces, and you can see the sunset and sunrise of Wuhu. The facilities are a bit simpler, there is no regular safe and air purifier, these two should be a must for the hotel. The hotel's environmentally friendly style room bathroom has no spare parts and the front desk can provide it. The bathroom does not have dry and wet separation. What is worse is that the space is large but you need to stand in the bathtub to take a bath. For me, I have to wash it first and then take a bath. It is uncomfortable to wait for the water to be released. There is no overall bathroom. The air conditioner is quiet, the bedding is average, the curtains are full of light, the night is transparent, the necessary blindfold, the design is a bit rough in the details of the Hoshino world, but all this can be compensated by the lake view. The refrigerator in the room only has a bottle of bulk water, but unlike the anus in Hoshino, the lounge here serves drinks, beer, drinks, coffee snacks all-time, the quality is excellent, there are freshly made snacks at 3:4:5 pm, this hotel's baking is really powerful, so delicious, Champagne is provided from 5 pm to 5:30 pm. There are two periods for dinner. The wine list is free. It is especially generous. Dinner and Western style. The rhythm is slightly slow. The main dish is roasted near Jiangniu. There is a smell of oily smoke. The dishes are not excellent. After the meal, the four varieties of dessert boxes can be brought back to the room to eat slowly. This hotel is very suitable for drinking and dessert lovers. It is especially excellent. Dinner may also be an accidental mistake. It is recommended to include meals. Breakfast is simple in a box. It is not a buffet. You can also have breakfast in the room. It is very similar to the breakfast of Hongxi Noya Kawaguchiko. Overall recommended stay."

"The breakfast is very good and the hot spring experience is also very good. There was no one when I went there, it was just a charter. The location is right by the lake, comfortable and quiet, there is a 7-11 next to it, you can do some simple purchases. The owner of the hotel is a kind and amiable grandmother, who can recommend local activities to us in simple English. I am very grateful to her for taking care of her for a few days."