Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.
The location is very convenient. The receptionist Apreriya is friendly and helpful. The room was comfy and clean, but there weren’t slippers and hair dryer. I had a nice rest there before moving to my next destination. That’s pity that the swimming pool is closed due to renovation until 25th August.
This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference.
We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices.
Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment.
I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team.
Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!
Ξενοδοχείο κοντά σε Tunjungan,GentengΤο 33.3% των επισκεπτών επιλέγουν αυτήν την περιοχή
TTuomas Ye2026.04.17
Stayed here for 2 nights for a business trip and overall it was quite okay. The location is alright, but just take note it is quite a bit of a walk if you want to go Tunjungan Plaza. Breakfast has a good selection of food, but it gets quite crowded unless you go down early to eat. I had some issues with the TV because it keeps freezing after a while, which was a bit annoying. Also, room service missed out some things because they didn't provide a floor mat and hand towel after they cleaned the room. But for a short business trip, everything else was fine and still acceptable.
Ξενοδοχείο κοντά σε Tunjungan,GentengΤο 33.3% των επισκεπτών επιλέγουν αυτήν την περιοχή
GGuest User2026.02.24
I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it!
They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively.
Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓
On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped.
It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore.
Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve.
The hotel is not bad, the price is affordable, and the cost performance is good. It can be used as a transitional place to stay. I just booked a hotel randomly because of the flight time and slept for one night, so I think it is OK. The swimming pool is not very clean, probably because there are too many people. The hotel is longer.
Ξενοδοχείο κοντά σε Wiyung,WiyungΤο 11.1% των επισκεπτών επιλέγουν αυτήν την περιοχή
GGuest User2026.03.24
One of the best hotel in Surabaya, standing on the biggest mall in Indonesia, we can feel a good holiday with another experiences.
The breakfast was so amazing, have a good taste and serve with a lot of kindness.
We will back again.
Cleanliness was good.
There are plenty of USB ports (about six in total), including an international power plug conveniently located next to the bed, with the rest being local plugs. The only issue I encountered was the low water pressure in the shower. It would be great if the hotel could improve this.
Ξενοδοχείο κοντά σε Tunjungan,TegalsariΤο 33.3% των επισκεπτών επιλέγουν αυτήν την περιοχή
JJans muhd2026.03.03
The best hotel we stayed in Surabaya, conveniently located beside Tunjungan plaza with many restaurants and stores. Walking distance around 5 mins have many chic and hipster cafes worth visiting. Hotel room was clean and very spacious. All the staff was very friendly and accomodating. The best part was the buffet breakfast, with many arrays of foods and live stations. With all the delicous food and warm staff at the restaurant, we really enjoyed the whole breakfast. Highly recommemded!
The hotel is at a place quite convenient and quiet. We got to see the fireworks of the entire cbd. The room is quite spacious and clean. There are malls and cafes nearby.
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126 κριτικές
9,3/10
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9.1/10
Great
HHook OneStayed there for 3 nights. Check-in was quick. Room amenities were just average and I noticed the bath towels were clean but need to replace as it looked slightly ”brownish” and slightly worn.
Breakfast was just average selections. And selections did not change for the 3 nights I stayed there.
However, it was a nice hotel and welcoming.
AAristis SPlease change the door room coz there some crack on door room number 509. People can sneek into the room. Repair the hot water circulation coz both room 509 and 510 we dont get any hot water in the shower.
AAbrecIm was very happy with this hotel. I wanted to stay longer in Malang only because I liked the service of this team . Very friendly and helpful. The best breakfast I have ever tried. They have surprised me with the high quality. Always clean and location is good. Thank you 101 Malang Team .
GGuest UserThis resort has great swimming pool and many facilities for kids. Bring your kids here! They will enjoy it for sure. Family friendly indeed.
FFauzie OsmanThe hotel is strategically located right in the heart of Malang city, next to a mall and a stadium. The room was clean and the service was quick. I stayed with my family for 2 nights during our trip to Bromo. The food at the cafe was also delicious, especially the pecal and coffee. Fantastic!
GGuest UserStayed for 2 nights and had a lovely time. Overall, the place was clean and looked new. Room was clean and relatively spacious.
There were only a few, small issues that prevented this from being an all 5 star review.
Firstly, sound proofing was bad. I could hear what my neighbours were watching on TV at night, and as we were facing the pool, we could also hear when people were running around there.
Secondly, the lifts were really slow and narrow for a seemingly new hotel. The first day I arrived, 2 out of 3 lifts were not working. And the lifts themselves were very narrow and uncomfortable to be in when there were more than 5 persons in the lift.
Lastly, the kettle provided in the room was faulty, it didn't stop boiling unless you pressed it manually, making it a bit dangerous for guests who are unaware.
But like I said, these just irked me, and other guests may not feel the same way. Overall still a very pleasant stay and good amenities all around.
DDody Zulfan, SH., MH.,-ADVOKATAlthough I have never been to other hotels during my duty in Sumenep, from the special service and the way the clerk recognizes and greets us are sure this is the best hotel in Sumenep.
The breakfast menu is varied, the large swimming pool with a relaxing place on the side, only the gym and sauna tmp is not available. Overall the best. Thank you Myze
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