Ξενοδοχεία Hot Springs σε Hainan, China

My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!

This is a really comfortable hotel. Every time I visit Haikou, I make sure to stay here for a night. The main reason is their amazing 830-meter deep hot spring directly in the rooms – a soak there just melts away all the fatigue. The rooms are spacious and bright. Plus, the hotel is very close to the Qilou Old Street, just a short taxi ride (minimum fare). There's even an airport shuttle nearby. It's truly great.

Our first family room had a damp smell, but the front desk manager kindly helped us switch to another family room facing the sea. The service was attentive, and the room was clean. Breakfast had a decent variety, and the environment was pleasant. The water park wasn't open yet, and the ocean park didn't have much to do besides taking photos. It was off-season, so there weren't many people. The kids' world is still under construction. There's a food street near the hotel, making dining quite convenient. The hotel also offers a paid mini-train ride that takes you around the hotel for 40 minutes at 15 yuan per ride, which is worth it. There's Twin Beach near the Hilton, which is great for watching the sunset. If the island's facilities improve further, I would definitely visit again.

My stay was very pleasant. The room was clean and comfortable, and all the facilities were complete and worked well. The breakfast buffet offered a wide variety of dishes and was well-balanced, a true delight for the taste buds. Our housekeeper, Julia, was friendly and responded to our requests quickly and efficiently. Consumables and any other items we needed in the room were replenished as requested. Her service was truly professional.

I originally chose this hotel because it was 'about to become a Fairmont,' and even though the sign outside no longer says that, my overall experience far exceeded my expectations. The hardware was particularly surprising: the hotel extensively uses carpeting, both in the rooms and public areas. Knowing that maintaining carpets in a high-humidity, high-salinity coastal area is extremely difficult (most seaside hotels opt for wood or tile floors – I still remember the indescribable smell at The Royal Begonia, a Luxury Collection Resort, Sanya), the carpet condition in my room this stay was excellent. It's clear they put a lot of effort into maintenance, especially for a hotel that's already nearly 20 years old (or even older?). Check-in was seamless (I didn't catch the name of the kind lady who helped me). There was also a follow-up call to the room after I settled in, which very few hotels do. While the hotel's pool isn't huge, it's very well-designed, encircling the garden with both deep and shallow areas. Seating is well-spaced out (unlike the packed rows at Sheraton, for instance), offering a genuine resort feel where guests can relax without disturbing each other. Swimming and sunbathing there were very pleasant. From the pool, you can walk out to the seaside boardwalk, which leads all the way down to Wuyuanhe National Wetland Park. It's perfect for an evening stroll or a morning workout. Coming back from a run along the beach in the morning and then soaking in the hot spring really brings on that holiday vibe. Even though it hasn't become a Fairmont yet, the hospitality lives up to the 'Royal Service' mentioned on the phone. Thank you for the hospitality, and special thanks to Megan for her thoughtful touch. For someone who loves carpets and a resort atmosphere, this is a place in Haikou worth relaxing at, and I'd definitely want to come back again.

The lobby and other public areas are grand and comfortable, and the cleanliness is excellent. Family Activities: 1. Free rental of sand digging tools brought much joy to the children. A 5-10 minute walk leads to a private, fine sand beach and an endless ocean. 2. The dedicated children's pool is thoughtfully designed with depths of 0.3m and 0.5m, allowing toddlers to play freely. The water quality is good, and there's a daily record of water quality and temperature checks. Life jackets are plentiful, with staff members at almost every corner. A particularly nice touch is that the shared towels are warm from being dried, making them feel very clean. 3. The organized family activities are well-planned and engaging, with staff members actively guiding the children. Pros: 1. The rooms are spacious, and you can enjoy sea views right from the balcony. 2. The staff at the front desk, concierge, restaurant, and recreation center are enthusiastic and responsible. 3. The Marriott star standards are consistently met, from the lighting to the lawns and pool setups, creating a comfortable and relaxing atmosphere. Cons: 1. The room facilities are old and emit a strong, musty smell. 📞 After providing feedback, I was initially told, 'This is normal for a seaside city,' as if I should just accept it. 📞 After clearly stating that I couldn't accept it, a dehumidifier was brought to the room ['improvement measure offered']. 📞 After contacting the butler, an effective solution was provided immediately: we were moved to a room with a relatively more comfortable smell. 2. In both the original and replacement rooms, the doors were heavy and lacked magnetic catches, making them difficult to hold open or close easily. 3. The cleanliness of the public areas outside the rooms was quite poor. Dining: The buffet breakfast offers a wide variety, with each dish having a unique flavor. There were Cantonese favorites like rice rolls, Mexican-style grilled meats, carefully prepared congee and dim sum, and a diverse selection of noodles. The highlight was definitely the wide array of Western pastries. Overall: This is a child-friendly hotel that's great for family vacations and relaxation. However, if you are sensitive to smells or suffer from rhinitis, there is significant room for improvement regarding the room odors.

Very satisfied! The hotel facilities are excellent, and it's conveniently located for getting around. There are great dining options downstairs, and the hot spring water is incredibly soothing, leaving my skin feeling silky smooth after a bath. The service attitude was also fantastic; the front desk lady was so enthusiastic and proactively provided me with many maps and locations for sightseeing. She was great, repeatedly emphasizing that if I encountered any inconvenience, I should let them know immediately so they could help resolve it. I'm so grateful and truly felt the warm hospitality of the Hainan people. If I get the chance to visit Haikou again, I'll definitely stay here and recommend it to my friends.

Service: First, I want to commend Lesly Huang for her enthusiastic and professional service. On the day of check-in, she arranged a room upgrade for us and seamlessly joined the twin beds, which made for a very comfortable sleep – truly the biggest bonus of this stay. The pool staff were also excellent, patiently accompanying the children to switch the water slide on and off, even under the hot sun. The restaurant staff were equally warm and accommodating. Kudos to the Sheraton Haikou for its excellent service! Cleanliness: Standard five-star hotel level, no issues there. Environment: See the pictures for details. The pool has large slides, separated for children and adults (operating during specific time slots daily), and there's a hot spring pool in the evening (very relaxing). One minor complaint: the hotel clearly has East and West wings, and the restaurant also has two entrances, but only the West wing entrance was open. We walked all the way from the East wing to the restaurant door, only to find a 'closed' sign, forcing us to turn back (either by going up and down floors or walking around the perimeter under the scorching sun). I suggest clearer signage on the path from the East wing to the restaurant. Facilities: Although the hotel is a bit older, the room equipment is generally well-maintained. Only some rooms have TV casting capabilities, so if you need this, inform the front desk in advance. The breakfast restaurant's tableware was the biggest letdown of this trip. For a five-star hotel's noodle bar, all the bowls were chipped. On the first day, I almost cut my mouth. Over two days, I picked up 4-6 chipped bowls – even an ordinary restaurant wouldn't do this. See the pictures for details. Not only was it unappetizing, but it also posed a safety hazard. I asked the restaurant manager, who said it was a quality issue with this batch of bowls, purchased only three months ago. It's unacceptable for a Sheraton to still be using bowls in this condition after three months. PS: The hotel is directly connected to the beach, no need to cross any roads. It's a 5-minute walk through the hotel grounds from the lobby to the sea. It's convenient for digging in the sand, and the beach is managed by the municipality and seemed quite clean. So, for a family vacation in Haikou, the Sheraton is still recommended.

Amy at the reservation center was very enthusiastic and introduced the activities during the May Day holiday. Fishing and shrimping, which my little friend really likes, was very fun. Informing in advance that we can take the transfer point bus for free at the transfer station avoided a lot of embarrassment. Especially Amy was very careful to remind us to pay attention to the weather and take good sun protection. It was a very considerate service. I will come to Boao next time.

We stayed at this resort for 4 nights at the beginning of May while my kids (ages 9 and 11) were on school break. They loved it. They really enjoyed the pool, the springs and the breakfast and dinner buffets. The sushi restaurant is also good. The kids liked the slides and obstacle course in the pool area. There are so many springs here, with varying temperatures so you can choose to soak in cold ones or hot ones. And they are broken into regions (Asia, Europe, America, Africa). The service we received was great. Everyone was very helpful. Jordon in particular was very clear in communicating with me about what was included with our booking and how to access those items. There were a lot of other families at the resort since it was a holiday time but it was not too crowded. Would definitely recommend it to others. Close by is Mission Hills Centreville (retail shopping area), Feng Xiaogang Movie Town (featuring recreated old Chinese movie sets) and Splash City (a large water park). The picture is the view from our room.