Ξενοδοχεία Hot Springs σε Hainan, China

Not great value for money, and the overall experience was pretty mediocre. The fact that the island was reclaimed from the sea, and the various buildings on it, are quite astonishing, but it's a real shame how many areas are neglected and falling into disuse. With over 5,000 rooms, the hotel had a high occupancy rate during the holiday, making the lobby feel like a chaotic market, packed with people and incredibly noisy. There were significant delays for check-in, and breakfast was practically a free-for-all, with extremely poor food quality. Room cleanliness was terrible; there were scratches all over the walls, and the bed runner was damaged and still had dried food crumbs from the previous guest on it – makes you wonder how long it hadn't been washed. The room itself was tiny, and when I asked for an extra pillow, I was told they didn't have any. We were a family of one adult and two children, both around six years old, but were told we had to purchase an additional child's breakfast, as two small children couldn't count as one adult. For nearly 600 RMB a night, with nothing included, it really wasn't worth it.

This is a really comfortable hotel. Every time I visit Haikou, I make sure to stay here for a night. The main reason is their amazing 830-meter deep hot spring directly in the rooms – a soak there just melts away all the fatigue. The rooms are spacious and bright. Plus, the hotel is very close to the Qilou Old Street, just a short taxi ride (minimum fare). There's even an airport shuttle nearby. It's truly great.

This hotel is very close to Qixianling National Forest Park, making it perfect for a hot spring getaway after a hike. The hotel environment is fantastic, with lots of tropical plants, truly a natural oxygen bar. The infinity pool offers incredible views that are truly refreshing. There are two outdoor hot spring areas with many pools, but during the off-season, only one or two are open. The staff mentioned they could open more if requested, but I found the private hot tub in the room to be perfectly fine. The water temperature was just right and very comfortable. Breakfast is plentiful, but try to go early; it gets quite crowded after 8:30 AM. The air humidity is high, so remember to turn on the humidifier once you get into your room.

The butler service from Alalei was absolutely fantastic. We arrived very early and were able to store our luggage at the front desk without checking in. The butler contacted me via WeChat and arranged for our bags to be sent to our room ahead of time, so we could check in by noon. Our room was even prepared with fruit and a welcome setup. Due to an unexpected matter, we had to leave a day early, and the butler was very proactive in helping us coordinate the arrangements. It was a very pleasant stay.

This time, I brought my family to experience the Haikou State Guest Hotel. All rooms offer sea views, providing a wide and open vista. The bedding is soft and comfortable, and the mattress offers excellent support. The amenities are extensive, offering a comprehensive resort experience, especially the outdoor garden pool which is perfect for families with children. There's a wide variety of dining options, and the Chinese and Western breakfast has a good reputation. The environment is upscale and grand, with 'a new view at every turn,' creating an immersive design and a strong holiday atmosphere. The hotel's service team is very professional, and their attentive service makes guests feel the warmth of home.

The facilities and services were excellent, very warm and thoughtful. They even upgraded my room for free! I called ahead to confirm my check-in time, and they turned on the air conditioning to cool the room beforehand, which was incredibly considerate. The entire hotel environment is very quiet, comfortable, and pleasant, and the hygiene is top-notch. Overall, everything was great. Transportation was super convenient with shuttle buses available for pick-up and drop-off, and it was also very easy to get to the duty-free shop by bus. Highly recommend staying here!

True to its reputation as a conference hotel, the property is grand and impressive. The room amenities are thoughtfully designed, and the staff training is exceptional. Special mention goes to Julia Xu, our concierge, who contacted me days in advance. She was incredibly attentive and thorough in understanding our needs, and her responses were remarkably prompt – it felt like she always had her phone in hand! Polite and patient, she made the first stop of our Hainan trip a delightful experience. It’s a wonderful hotel with wonderful staff; I’ll definitely stay here again on my next visit.

The service was excellent, and all the staff were incredibly friendly. First, they upgraded our room upon check-in. When we noticed a strange noise from the air conditioning, they immediately sent a technician to fix it. They even offered to change our room if we weren't satisfied, which was very prompt. Second, a package arrived at the smart locker before we checked in. The staff, upon learning this, informed us that the locker was quite far away and proactively went to retrieve it and deliver it to our room. That was incredibly thoughtful! Third, even the cleaning staff were wonderful. They'd ask what you needed and were happy to help with any requests. However, there are a few drawbacks: First, there's no direct beach access from the hotel, nor is there a beach right across. You have to walk about 10 minutes to get to it, with one side being rocky and the other being the sandy beach. I'd recommend taking a Didi (ride-sharing service) because it's too hot and tiring to walk. Second, the hotel's recreational area isn't very large. While it's enough for younger kids, older children might find the facilities a bit limited. Third, despite the cleaning lady's friendly attitude, the room wasn't as clean as it could be. I mentioned to her that there were ants on the floor, especially in areas that weren't mopped due to the humidity, which was quite noticeable.

This was by far the best stay I’ve ever had in Haikou. First, the staff were absolutely amazing. I messaged the day before to ask if there was a cake shop nearby, since it was my wife’s birthday. When we arrived at the hotel, they not only provided a cake for us free of charge, but also upgraded our room to a top-floor sea view room—completely complimentary. The room itself was spotless and beautiful. The swimming pool was a short walk from the hotel, but very nice, and the hot springs and fish spa were truly relaxing. We also tried the buffet for just 198 RMB per person, and it was well worth it. The food was excellent—the sashimi was fresh, beer and wine were included, and the variety was broad. We thoroughly enjoyed it. Overall, this was an amazing experience, and I would recommend this hotel to anyone visiting Haikou.

Very satisfied with the convenient location for sightseeing. The room was comfortable, clean, and relaxing. The facilities were excellent, and the toiletries were easily accessible. The front desk staff provided friendly service with a smile throughout our stay, which was a huge plus.