attsarana
11 Νοέμβριος 2022
Not a Thai Hospitality the hotel promises. Absolute rude behavior from check-in officer and duty manager on check-out date. The booking has 3 breakfasts included but the attendant initially claimed that breakfasts were not included and took 1h+ to check the bf and fixed the issue. After check out, since we had an evening flight we unwind at lobby seating area (with reception notified and cleared) but duty manager at ground floor (a european woman) came to check on us and explicitly told that this is unacceptable. Tried to contact hotel staff to write a complain but no one reacted or assisted on getting a duty manager details. An absolute disgrace service thats makes our Abu Dhabi trip much less enjoyable.
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