Homewood Suites by Hilton Dallas - Addison

Our suite was easy to access with lots of room, but the bathroom isn’t ventilated, so there was rust on a lot of things. The tub seal was missing, and some other things that could be kept up. Neighborhood was OK but at night there are a lot of shady questionable characters and the fence surrounding the property. Had a lot of holes in it and damage. Service was great, front desk staff was very friendly. But overall for the Hilton brand, it was a little lacking.

It was noisy! Lots of doors slamming and thumps & bumps in the room above me! Telephone in the room doesn't work so couldn't call front desk for more toilet paper had to ask a housekeeper for some that was cleaning a room next to mine. There's no one at the front desk late nights! The doors for entrance off stairwell doesn't close completely so anyone could come in without a key!

First let’s say the young man working the desk around 5pm was amazing at helping my group of 3 get checked in. The reason I didn’t enjoy my stay was simply this, the day we went to check out my group went to the breakfast. We all made a waffle and put it on a plate since they are so big it took up the whole plate. Then we got eggs sausage on another plate. When we left I heard the staff saying we stole half of the breakfast when in reality we didn’t. There were also 4/5 other guests filling up multiple plates. One dude had 5 !! But they were specifically targeting us. When I confronted them and told them we didn’t take half of breakfast they demanded to know which room I was in . I happily told them and will also be writing mgt

Had a diaper on the floor and trash when I walked into my room. Towels on the couch, no Toilet paper. Had to change rooms because it was so dirty

Location and customer service is really good. But the room smelled and was definitely not clean. There were used soap in the shower with used wash clothes. The fold-out couch still had bedding on it, clearly used. The bedroom phone didn't even have a cord connected to it. Would not return. Was not worth the price.

Front desk needs to work on customer service and ensure they are being inclusive to all guests. They should ensure that they are not unnecessarily rude especially when unprovoked. There unprofessionalism speaks volumes. Room was poorly stocked with towels (only had 1 small size towel available) and front desk was rude when asked for additional towels suggesting theft. My room AC/Heating system was also broken and therefore left me in a rough situation at night. I notified staff and they were not willing to help. Room was also asked to be cleaned due to being a long stay (4 days ) and the request was ignored. Staff needs to be retrained and rooms should be properly kept up.

Excellent front desk, Honestly I couldn't say anything bad about this experience, The entire staff from the front desk to the breakfast lady is incredible. Stayed from the novv17-19 everyone i interacted with was exceptional, My children said csn we stay with this hotel from now on. ❤️❤️❤️❤️

Dirty property in bad area. Mattresses against windows in a scary area.

Unfortunately I can't give a good review to this establishment. The front desk clerks did not seem overly enthused about helping us with our issues. My room was on the first floor immediately adjacent to a door to the outside that you supposedly needed a pass key to enter at all times only it did not lock at all. I complained multiple times to the front desk and their handyman never fixed it. I was told as long as I was locked in my room I'd "be fine". There were also people who were ejected from their rooms hanging out under the stairwell outside my room by the door with no lock which made me feel uncomfortable. For the most part, the people staying there were business travelers which was fine but there was another element of people there that did not make me feel comfortable. The lobby or "Lodge" and the breakfast were the best things about this hotel. The gentleman who refreshed the breakfast was very kind and helpful. The Lodge had a nice welcoming fireplace, and plenty of seating to eat or do work. The rooms were clean but the kitchen area was very dated. There was a good selection of TV channels but I had only one remote for both rooms in the suite. Glasses and cutlery were clean, but left in the dishwasher. Blackout drapes were excellent, but I was woken up each morning by people walking in room above me.