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"I love the hotel’s location, which is one of its biggest strengths. However, I feel that some of the facilities and amenities are starting to feel outdated compared to the newer Henann properties. The breakfast buffet offers a good variety overall, but during our two-night stay, the longganisa, sausage, and ham selections were essentially the same each morning. It would have been nice to see more rotation in the breakfast offerings. I noticed a similar pattern during a previous stay at another Henann property, where the traditional Filipino breakfast viands were also quite repetitive. Adding more variety from day to day would make the dining experience more enjoyable, especially for guests staying multiple nights."

"Service was typically outstanding. They offered to clean rooms and even wake us at departure. For the price it was clean and gave us what we needed. Not the fanciest but functional. For the price I was more than pleased. I will be inquiring about white coral on future trips and would most certainly recommend. Thank you white coral for making our stay pleasant. A+"

"if there would be a word to best describe a stay at Hennan Crystal Sands it would definitely be amazing….it is not just the place itself but the staff from the lobby to the resto who would make you soo welcome as if you are coming home..and Hennan Crystal sands is always always that…Home…my fourth stay with them and i would definitely always come back!!"

"The service was good, the hotel is being cleaned regulary, the staffs are courteous the place is serene and quiet far from the party noise of boracay. And the breakfast buffet is good lots of selections and they keep on refilling the food warmers for the guests, plus the million dollar view! we never mind paying for e-trike whenever we want to go somewhere. I just didnt like the front desk keeps calling for the checkout notice even though i told her that were ready to check out and just needs a minute to pack some our things, besides we checked in late like 6pm btw we checked out at 12:20pm though So far, this is the best hennan hotel for me."

"Our 4-day, 3-night stay at Henann Palm Beach Resort was a great experience. The staff were very friendly, welcoming, and always ready to help. The service was excellent and the rooms were clean and comfortable. The amenities were well-maintained, especially the swimming pools and the easy access to the beach. The only problem for me is the water is so much cold. I hope they provide a heater as well in the pool. The breakfast buffet had a good variety of food and everything was delicious. Especially the egg station, ordered every motning cheese omelete but I forgot the chef's name. Overall, it was a relaxing stay and I would definitely recommend this resort when visiting Boracay. 🌴"

"This hotel is located in S1. I took a tuk-tuk from near S2 to the hotel, which took less than 20 minutes. Locals might pay 20-30 pesos, but the driver charged me 50 pesos, perhaps because I had a suitcase or I'm a foreigner. For first-time visitors to Boracay, this hotel isn't in the bustling commercial area, but for those on a vacation, its location is excellent. First, the hotel is situated within a large shopping complex. On B1, there's a Robinsons Supermarket where you can buy plenty of food, drinks, and daily necessities. There's also a visa extension office; I saw some online comments about people extending their stay there. The complex also has several restaurants that are much more affordable than those near D'Mall. Second, taking a shortcut behind the hotel, you can reach S1 beach in 5-10 minutes on foot. It's close to Diniwid Beach, and you can walk to a popular photo spot and Willy's Rock. You can also find activities like sunset sailing on the beach. The water here is more expansive than S2, and the sand is finer. The hotel provides two bath towels daily, which you can take out using a card. Since I didn't stay on the beach for long, I didn't use this amenity. The hotel also offers a free shuttle service to different beaches, but you need to book in advance, so I didn't use that either. The hotel has a large swimming pool, perfect for a vacation. Each floor has purified water, and rooms have large reusable bottles for refilling. The room was spacious, very clean, and had a balcony where I could hang swimwear to dry. My room faced the street, so it wasn't as quiet as it could be, but I'm a good sleeper, so it didn't bother me. Check-in took a bit longer, as there were many documents to sign and a deposit was required, which could be paid by credit card."

"I was so annoyed with the remote control being faulty during our entire stay. I need to get near the sensor, just to keep it functioning. Imagine the hassle of standing up, every now and then just to change channels. For 54k for 2nights, its not worth it. Its really frustrating. Also prior to stay, I specifically requested for rooms near each other since we had kids and seniors with us. But lo & behold, rooms were 1 building away from each other. I kindly asked for assistance, but the front desk officer who I was talking to showed no empathy, the worst part? it seemed she was blaming me, telling me I was the one who booked it. Yeah, right. But it was my first time in the property, how would I know the room 341 was far from room 415. I assumed it was just a floor / elevator away. It feels like she wasn't even willing to help after all and just put all the blame to the client. One more thing, prior to our stay at Mandarin, we stayed at another property at Station 2, the front desk was a lot different!! They're not as accommodating, something was off, it feels like you're not welcome (I am pertaining to the front desk / manager who was processing the check-in) What I only liked about them was their staff who welcomes you when you arrive (the ones handing over wet towels and welcome drinks) they greet you warmly & very welcoming. Also, the request for a birthday greeting was also granted, thankful for that. But thats it, never coming back."

"The place is well maintained and located. Walking distance to all main attractions, bars and restaurants. The pool area gets a lot of sun thru the day, great for a relaxing experience and with a swim to bar for convenience. Boracay is an expensive place on its own, also expect to pay high prices for consumption at the hotel. Breakfast is good with varied options. I guess the cakes selection could be a bit nicer, but still pretty good mix of western and Asian cuisine :)"

"The Worst Hotel Experience I Have Ever Had I have stayed in countless hotels and resorts around the world, but this was by far the worst experience I have ever had. Our company booked six rooms for a team-building trip. Since our staff were arriving at different times, we registered five different employee names so each person could check in when they arrived. However, when we arrived at the resort, the staff said that all six rooms were somehow registered under the first name from Room 1, and they refused to let anyone check in unless that specific person arrived first. This made absolutely no sense. The person who paid for the booking was present, and we clearly showed the Trip.com app, the official voucher, and the names of all employees staying in the rooms. Despite all of this, the staff repeatedly said check-in was impossible. What makes this even worse is that there was absolutely no notice anywhere saying that the first guest must arrive before anyone else can check in. Instead of helping us solve the problem, the staff simply told us to wait in the lobby indefinitely with no solution. I have lived in the Philippines for many years and have stayed many times at resorts in Bohol and Boracay, including several Henann Resorts. I have also traveled to many countries. However, I have never experienced such rigid, unhelpful, and unprofessional service. To make matters worse, no manager came out to assist us, even after we asked multiple times. For a resort that claims to offer quality hospitality, this level of service is completely unacceptable and honestly below even a one-star standard. This experience was extremely disappointing and frustrating. I would strongly recommend future guests double-check their booking policies before staying here."

"Location: The hotel is located on S1, just a few hundred meters from the beach. It's about a 10-minute walk to D'Mall, and there's also a 7-Eleven right next to the hotel. Service: 1. The front desk staff are very friendly and helpful, and they offer luggage storage. 2. The security guards also help direct traffic, which is really necessary given how dangerous it can be. 3. Housekeeping only cleans the room when requested."