Santa Eulalia Hotel & Spa

We stayed at the resort in a garden view suite in August 2024. The suite features two full bathrooms (tub/shower combo) and a living room area with a pull-out couch, separated from the bedroom by two doors with a mini foyer. This setup provided excellent privacy for parents from the kids, and having double bathrooms made getting ready a breeze. The rooms are very spacious, with two double beds joined together, comfortably sleeping three people. The pull-out couch fits two more. While the breakfast was average, the pools were decent, although they had limited lawn chairs by 10 am. To secure a spot by the pool or beach, arrive between 8:30-9 am. The beach offers cabanas with an umbrella and two chairs for rent: €26 for a full day and €13 after 2 pm in the second or last rows. The front row costs €30 for the whole day and €15-17 for the afternoon only. The beach snack bar's food was average, with nothing particularly special. The Atlantic restaurant was pretty good for seafood lovers. However, I missed having hotdogs for the kids or Portuguese pão with chorizo for lunch snacks. The hamburgers were merely average. Some foods were overpriced— a Caesar salad with chicken was over €20. You're better off purchasing snacks and food from external stores. The real bar offered enjoyable live music. I wished there were extra entertainment options at night, like a magic show for kids, an illusionist, or Portuguese folklore dancers. Overall, the resort is steps away from the beach, the rooms are great, the property landscape is beautiful, and the food is average. Despite some minor drawbacks, I would definitely book here again.

My friend and I had an absolutely brilliant stay here. We chose the bed and breakfast option, and the breakfast was excellent, with a wide variety of choices that were regularly replenished. The staff were exceptionally friendly and efficient. Our room included a kitchenette, which was very convenient for preparing snacks and lunches with items we bought from the nearby SPAR. The pool area had plenty of sunbeds, so there was no need to rush out early to reserve one. Our room was serviced daily, with fresh towels provided in the bathroom, which was a nice touch. Upon arrival, we paid a 100-euro deposit for our room, which has been fully refunded since we returned home. If you want to use the hotel’s towels, you need to pay a 20-euro deposit to the spa, but you can exchange these towels as often as you like. We found this very handy as we used our towels daily for the pool and beach. At the end of our holiday, we returned the towels and received our deposit back. We had no complaints about this hotel whatsoever.

Overall the hotel was good value for money if you’re not looking to spend a lot but want an accommodation that’s clean, with a good location. The receptionist that checked us in was by far one of the rudest people that I’ve ever met. Very belittling to myself and the other members of my group. When we asked about the €100 per room deposit that we weren’t advised of before hand, we said we had no problem paying it we just weren’t notified prior to travel. She said it doesn’t matter who you are, your age or 80 everyone pays. We never had any issues with paying, we were a little surprised as we weren’t aware of it and discussing the best way to pay as some wanted to pay cash and others card. During checked in we asked if we could be told if a room becomes available earlier could we have our rooms earlier, we were again told it doesn’t matter if we’re our age or 80 everyone waits till 4pm. So I asked that’s fine, is there a room to leave our bags? To which I was told first I do your check in then I answer your question. Literally would have taken less time to say yes! After all this we were told we could come early for our room, we were told if we came back in an hour one of the rooms may be available so I don’t know why the check in process had to be so awkward. One morning my friend asked this particular staff if she could change her €20 euro note for smaller bills. The staff said well only if it’s real. It was just so rude. We understand in any business they check money is real but to flat out say that to us was wild. The wardrobes in the room the doors didn’t open properly, so you couldn’t use them. The dividers to separate the bed space from the living area the same. The second room, my friends had to change their key cards over 10 times because it would stop working. The public areas are beautiful and the pool is lovely, all be it a little small. There is no atmosphere at the pool though, no music or anything it’s just silent. Besides one afternoon they randomly had a singer by the pool bar as everyone was leaving at the end of the day? The maids cleaned the apartments every day, they were always immaculate. Just a lot of little things let this hotel down. I’d go back to this area again, but I would avoid this hotel.

Stayed in the hotel for 5 nights with my nephew in late october 2024. The hotel was clean, we actually had good service, the pool area was fantastic and the hotel had a great location. However a huge issue we come across was relating to the €100 security deposit. Something i had no prior warning about. My trip was a pre booked holiday through Jet2 and never have i had to pay a security deposit when booked on a package holiday. Id totally understand it if i had booked the hotel privately but as a package holiday with a highly reputable travel company, i didnt expect it. And moreover, Jet2 never informed me of this prior to my trip. I travelled without my bank card purposly as it was the week before payday and knew i wouldnt have funds available and all of my spends was in cash whicg i had saved for a while. When i came to check in i was told it was hotel policy and i wouldnt be allowed to check in without it, so the trouble and embarrasment i had to go through in order to have a family lend me funds so i could pay contactless using my phone was a hassel i certainly could do without. When i checked out i was informed it can take up to 30 days to get the funds back which i find to be totally unrealistic and the process to be unnecessary. The local portugese jet2 rep wasnt helpful either, shrugging it off telling me it was policy

From the moment we arrived we were greeted at reception by a lady with bright red hair and her hand up saying “don’t bring that luggage to reception” and ordered to leave it at the door! No welcome smile or enquiry how our journey had been. Service was appalling from the start. When we arrived in the room I was horrified at the state of the decor. It was dated, needed painting and decorating and certainly needed new facilities. I thought I was back in the 80s. I was even more appalled when i saw the balcony. It was tiny. So tiny that the only way you could get 2 chairs out there and open the door was to stack the chairs. You couldn’t sit out there at all and enjoy the outside space. I immediately went back to reception to ask for a room with a bigger balcony, fully expecting to pay extra. The lady with the red hair said it was impossible as they are all the same size. Very unhelpful. Clearly someone who is not happy in her job. We spent the first night in the room and I didn’t sleep a wink. The bed had a huge dip in the middle so I spent the night in a roll. And by the side of the bed was a light that was impossible to turn off. I complained to the reception again. A lady called Sara helped me. At first she was lovely and offered me a new room, she gave me a new key to check the room first before we moved. I checked the bed was ok and it was. This kitchen area looked a little less dated so I felt it was a better option. We packed and unpacked and moved all our stuff down the immensely long corridor with no offer of help and unpacked in the new room only to discover the fridge was broken and the aircon didn’t work. The lamp was also covered in some kind of crusty dirt! I had to go back to reception again very very annoyed and upset. Sara and the other receptionists just rolled their eyes at me as if I am some kind of serial complainer!!!! I was the one feeling embarrassed in the end for pointing out their failings. The standard of accommodation is certainly NOT 4 star!! It’s 3 at the very best. The service at reception is a zero star from me! I was made to feel awkward and uncomfortable for something that really wasn’t my fault. I’ve worked hard to pay for my 4 star holiday and I wanted to switch off and relax knowing that my needs and comfort were being catered for. Instead the reception staff don’t care about their customers and almost resent them for being on holiday!!! PLEASE DONT EVEN BOTHER STAYING HERE. Do yourself a favour and go somewhere else.

Great location & very good service. I booked a pool view suite room 021 which was excellent, with great facilities. I am trying to book this hotel for my trip next year but unfortunately you can't book this hotel ANYWHERE. Can anyone help with this?