The hotel was two years old and nice. The terrible part was their airport shuttle. On our arrival to Albuquerque Airport we waited close to an hour with 3 phone calls to the hotel for the shuttle to arrive... this was at 8pm on a Wednesday night. For our departure we were told to come to the lobby 15 minutes before the time we needed the shuttle to the airport. At 5:15am Monday morning we requested a shuttle, but were told the shuttle cannot be requested until 6am and would be coming from another hotel so wouldn't arrive till 6:15 or after. Our flight was at 8:00 am and we needed to be at the airport 2 hours early. The desk clerk did not offer to contact and pay for a taxi or Lyft for us, which they had done the day before for 2 guests. He did say to submit a receipt from our ride to the airport to the hotel for reimbursement. What a hassle. So my advice to anyone is don't rely on their airport shuttle.
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