Anji Sky Land Squirrel Tribe Hotel

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

Great staff

雲上草原真的值得一玩，特別是遛娃，棒棒噠！我們選了松鼠部落，樓下的松鼠樂園真的是挺好玩的，無動力的過山車、滑滑梯都是小朋友喜歡玩的。我們住在9號樓，離纜車站一步之遙。這裏的管家孫鵬非常貼心，會在我出發前、到達後給我發來温馨提示，入住期間有什麼需求，和他説了之後，第一時間都得到回覆，並妥善安排好我們的出行。我們退房的時候還特地送了伴手禮給小朋友，一衹很可愛的穿着小蜜蜂的小松鼠公仔。雲上草原還是比較適合度假的，懸崖心跳樂園適合年輕人，雲中部落和童心谷比較適合小朋友。值得一提的是，在纜車上望着連綿起伏的山巒，雲煙縈繞，彷彿有一種向雲端的感覺。

出遊前就有管家打電話加了wx，全程熱情服務，到了賓客接待中心後，小鄭管家已經在門口等候，並主動上前幫我們背包拎行李（見最後一張圖），整個行程有任何問題，都第一時間及時解答！小姐姐真是人美服務又專業！我們兩個寶媽帶倆女娃，免費給我們升級到了半山隱竹酒店，真是意外驚喜！都是一棟棟三層別墅樓，環境優美，自帶陽台，洗浴產品檔次高，還讓我有幸用到了戴森！也是第一次看到酒店配備了一次性壓縮毛巾，真的是非常貼心！！！

小朋友選的雲上草原過生日 入住很順利 管家小鄭知道孩子生日特意安排佈置了房間送了蛋糕還升級了房間 體驗感很贊 娃過了一個開心的生日 感謝小鄭和酒店的其他工作人員給了娃一個美好的回憶 下次來雲上草原肯定還要住這兒的