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Sonesta Select Arlington Rosslyn
4.2/5107 κριτικές

Sonesta Select Arlington Rosslyn

Rosslyn Arlington|0.55km από Artisphere
I went to Arlington, VA recently to participate in Wreaths Across America. I had reserved a room at the Sonesta Select Arlington Rosslyn. I got there on Friday afternoon, checked in and went to the cemetery to spend the rest of the day. When I got back that evening, my sister joined me. We ordered in and had a quiet night in the room. We were up early and checked out by 6:30am so we could get over to the cemetery. We had a great day and a wonderful experience with the Sonesta Select. Imagine my surprise when I looked at my credit card statement on December 31st and there was a new charge for the Sonesta Select in the amount of $250. I immediately went to the Sonesta Select website and inquired what the additional charge was for. I sent a screen shot of my statement showing both charges. (The original room charge on the 18th and the one on the 31st.) I knew with it being New Years Eve, I would not hear back for several days. Imagine my surprise when I received an email yesterday saying the $250 charge was for the room cleaning because we had “trashed the room”!! Now Tim always makes fun of me when we travel because I always make the bed before we leave. I fold the used towels/washcloths and place them on the edge of the tub. True to form, I did just that. I made both beds, tidied the bathroom, emptied the trash cans into the bag that the food we ordered had come in for dinner the night before and even placed the remote back on the TV. I inspected the room before we left to make sure we hadn’t forgotten anything, turned off the lights and shut the door, making sure it locked behind me. I have now sent 3 emails back requesting pictures of the “trashed room” because you know in this day and age, someone took pictures. No response. I have not called them because I don’t trust myself to not get angry or rude with them. I also want a papertrail. I am not sure how to handle this because this is a case of “he said/ she said”. It’s not that $250 is going to break me but I feel totally violated and it’s very shady business. I had planned to use them again next year and was even planning a family vacation there for several days, reserving several rooms…. NOT NOW!! It would crack me up if it weren’t so ridiculous. We are 2 older ladies (55 & 56), hardly party animals. I was so exhausted from all the walking I had done that day and my sister was tired from working all day and then traveling to the hotel, we were both in bed by 8:30pm. So why am I telling you this, because BEWARE!! Obviously your credit card can be charged for anything after you check out. It’s sad that no one will show me any “proof” that I damaged the room and can charge you for anything they dream up. I feel like the next time I stay in a hotel, I am going to have to ask for someone working the desk to come to my room and do an inspection before I leave and give me something in writing that says the room is acceptable.

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Διαβάστε κριτικές επισκεπτών για ξενοδοχεία σε Arlington county

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Sheraton Pentagon City
4.2/5130 κριτικές
Foxcroft Heights
I want to state that the Sheraton Pentagon City is outstanding and very attentive to detail! The private breakfast and room were perfect and the rooms were clean and well maintained! The staff were helpful with any questions I had and ensured my stay was a success with the twenty rooms, I had booked with this Sheraton. Jada is the best in the business and the staff outstanding!! I'm in hotels a minimum of 100 nights a year and love coming back to this hotel with my groups. I would give this hotel 6 stars if possible!
Embassy Suites by Hilton Crystal City National Airport
4.1/5102 κριτικές
Crystal City
The room is very spacious and the decoration is relatively new. There is a living room and a bedroom. The mini bar with a sink is very convenient. The bathroom is also very spacious. There are everything you need for breakfast. It is hot in the morning, and there are free drinks and biscuits in the afternoon. It is also very close to whole foods, about ten minutes walk from the subway, and the free shuttle is very good
Hilton Arlington
4.2/5104 κριτικές
Ballston
I like to stay in different Hilton family properties across the portfolio when I stay in different cities. A trip out the new section of the Metro Silver Line brought me to this location. As a Hilton Honors Diamond member I have stayed in many hotels and know the standards I expect from each brand in the portfolio. This Hilton provided me with a pleasurable and ample stay. As always I chose my room along with pre-check-in the day before my arrival. Upon arrival I was pleased to find that the entrance to the hotel is literally at the top of the exit from the Metro. I went right to my room with the digital key, bypassing the front desk. I would later return to get the water bottles I was entitled to. The room was certainly a good size for a suburban location... plenty of room for everything. The bathroom satisfactory as well with enough space for my toiletries. The shower had no hot water issues. Climate in the room was easy to control, although it was fairly mild outside for early December. In the morning, breakfast was served at the place on the second floor, a typical buffet offering with many diverse choices. All in all this place comes highly recommended if in the DC area; it's easy to get anywhere by Metro.
Hyatt Place Arlington Courthouse Plaza
4.3/5105 κριτικές
This hotel is convenient to the Metro and is well-maintained. The rooms are nicely lighted and have a feel of spaciousness. The breakfast is pretty good with fresh tasting ingredients. The only downside is breakfast ends at 9:00. There are double shades on the windows for room darkening.
Hilton Garden Inn Arlington/Courthouse Plaza
4.1/5102 κριτικές
Rosslyn
This location went above and beyond to find me a room. The front desk employee (Bryan) worked every angle he could to make sure he could accommodate me. From the second I walked in, to the second I checked out, I was treated with respect. Definitely an experience that I am not use to. I can not recall his name (Bryan) and I am not sure if there is a way to find out, but the individual that checked me in was awesome. He ensured he found me a room late at night for the duration of my stay. He accommodated the fed rate for me so I didn’t have to pay out of my pocket. This gentleman is a perfect example of customer service! He greeted me the second I walked through the door and was the most professional person I have ever dealt with in the hotel and hospitality business.
Residence Inn Arlington Rosslyn
4.4/586 κριτικές
Rosslyn
Stayed at the Rosslyn Residence Inn for two weeks beginning of March with my daughter when she was there for a conference/training with the Foreign Service Corps. The staff were excellent and made us feel at home... checking in every day to see if we needed anything and that we were comfortable. Ruth at the FD always had a smiling greeting for us as well as most of the other FD personnel. Meaza managed our room beautifully. Mr. George in maintenance was also a pleasant figure around the hotel as he went about his daily tasks. The area is great for walking with some excellent 'other nations' restaurants around within a few blocks. Certainly Enjoyed some delicious food for the two weeks. The monuments in DC were only a 5-10 min ride from the hotel....directly across the river. the only downside was that the bedroom in the suite was very small.....just big enough for the queen bed which looked more like a full. However no problem....would stay here again

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