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Very close to airport. Breakfast is good. Room very clean. There are a lot of recreation activities on the ground floor. Very innovative stuff for a stay, compared with the traditional hotel stuff.

On pulling back the sheets a pair of ladies briefs was discovered in the bed. Suggests the bed was not changed from previous guests. Reception was not apologetic and did not rectify or compensate. Very poor. It took an hour to check out because reception claimed we had not paid It tried to contact yourselves and could not resolve. I had evidence that I had paid yourselves. Complete waste of my tine and very inconvenient! I do not know whether it was Trip.com or Hotel to blame. I will not use hotel or trip.com again

The Chester is close to town and a quality hotel that we suspect would be rated higher if it had the gym and pool and spa that many five star hotels have. But, they are not needed. The room was a good size, with all necessary facilities. The common areas of the restaurant are of high standard and the food was excellent. Our room had a couple of minor issues. The shower door leaked a littlw, but caused no problem. The deadlock on the door dod not engage, but we were not concerned as there was a locked door between our door and the public areas. We will happily use again, particularly as the prices were reasonable and the standards and quality were very good in our experience.

Check in was very quick and easy. The room was minimalistic, clean and welcoming. We liked the layout. Two windows made it bright. The bed was very comfortable. Shower a good size. Check out quick and easy. Staff very nice. Really couldn’t find fault with anything.

I have stayed here numerous times now and will continue to do so. The reception staff always make you feel welcome with a smile and helpfulness especially Veronica, shout out also to Ben and Anna. My room although dated is comfortable and clean, well done to the housekeeping. I have on occasion used the spa not so much the gym. I am not impressed with the food I have tasted much better elsewhere and for less money. For food I do prefer to eat out or bring food in and eat in my room. The manager has also from time to time surprised me with an upgrade, much appreciated. Keep up the good work Altens you will always have my business.

Unfortunately, I'm disappointed with this hotel. The most important thing is that taxis can't pull up to the hotel because there's a sign on the roundabout next to the hotel prohibiting parking and a £10 fine. I ordered a taxi and waited in the hotel lobby. No one from the staff informed me about this. The taxi almost left without me, and as a result, I would have missed the helicopter departing for the platform. Secondly, I think the standard of your breakfast is important not only to me. I really have five times more choice at work. Unfortunately, I decided not to stay at your hotel anymore to avoid stress.

Very good, breakfast is good, the location is convenient, the hotel is modern, the surrounding environment is very good, there are bus stations nearby, it is easy to get out of the city, and the rooms can see the sunrise.

We’ve stayed here a couple of times now and the rooms are spotless and service fabulous. Our room carpet was very sun bleached but clean!

Recently stayed overnight for a wedding we were attending at the hotel. Staff were very attentive and welcoming. We received a free upgrade and the rooms were spotless. Breakfast the following morning was more than adequate with the option of a full scottish along with an array of food for a continental breakfast. I would have no hesitation staying at Norwood Hall again

Good place with good facilities at hand