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"Location very convenient. There are a lot of massage shop nearby with walking distance. There is Circle K just opposite hotel. Grand Batam mall is also just opposite the hotel. Walking distance to A2 food court too. All staff are super friendly. Rooms are very clean. We booked 3 rooms for 5 of us. We all had a good deep sleep at night. Breakfast varieties choice too. Will definitely choose this hotel in future 👍👍"

"The cleanliness is ok. Customer service also good. They are very friendly and helpful. Only the location for me is quite inconvenience as it not walking distance with the restaurant or mart. But if you have a driver it's okay. Grab also ok quite cheep as the distance with mall only 2-3km. This is the cheapest hotel with bathtub. We also can keep our luggage at their lobby if we want to go out first before check in."

"I stayed at this hotel once about 15 years ago. Back then, the property was still relatively new, although I remember the room cleanliness was already not up to standard. Returning this time, it is clear that the hotel has not been well maintained. Signs of aging can be seen everywhere, from rusty bathroom light fixtures to damaged toilet seats. Unfortunately, it was raining during my stay, and the bathroom ceiling was leaking. When I checked into the room, it was obvious that the bathroom had not been properly cleaned, as there was hair all over the floor. One of the rooms did not even have basic towels provided. The hotel grounds and surroundings are beautiful, which makes it even more disappointing that the property has not been properly maintained. To make matters worse, I was woken up in the morning by ants crawling on my bed. Overall, the environment is lovely, but the lack of maintenance and cleanliness significantly affected my stay."

"This is my second time here! This time I stayed in a room with a shared pool, which was also good, just a shame I couldn't order a floating breakfast 🥹. Staying here is pretty good, quite comfortable and clean. The location is a bit further out, but it's pretty close to the beach and those popular influencer-spot restaurants."

"I had a wonderful stay at Harper Premier Hotel Batam. The location in Nagoya Thamrin is very convenient – food, shopping, and everything else are within walking distance. The room was comfortable, similar in quality to other hotels in the same chain (Fave, Aston, Harper). The smart TV was a nice touch, though it lagged occasionally, and the internet went down a few times for a few minutes before coming back online. Housekeeping did a great job providing clean linen daily, and laundry service was excellent. Room service food tasted great – loved the flavors. One small issue: the QR code on the bedside screen didn’t work, but the front desk gave me a number to place my order without trouble. Breakfast selection was decent, with the menu changing slightly each day – good for guests staying multiple days. The culinary team did a nice job. A big thank you to the Front Office team, especially Minty and Mr. Yon, for their helpful assistance. The security and safety team were also very friendly and helpful. Thanks to everyone – hope to see you again soon!"

"Best stay with this hotel. But bad experience booked with trip.com. As we arrived for check in there was a problem, receptionist said they dont receive our booking from trip.com. After 15mins later, they found out my booking under *******. They offered me for other room because my room curently full. A bit happy because they offer for 2single beds extra n room upgrade for free. I really love the room. Very spacious. On 2nd day we got our room as we booked before. Anyway i really happy with this hotel. Thankyou."

"Excellent service, very clean hotel."

"Hi there, not my first time and definitely their standards didn't drop at all. I'm pleased by the hospitality and warmth from all staff while I was in Kota Batam, Indonesia. They brought smile and joy. I appreciate Atika giving me a mango juice voluntarily. Thank you.🙏 She knows I'm thirsty. The facilities, cleanliness, warmth, food and location wins it all. 5 star for me. Terima Kasih. I love Indonesia."

"Hotel Santika offers a great location and excellent service. The staff were consistently polite, welcoming, and genuinely helpful throughout my stay. What truly deserves special mention is their thoughtful breakfast service. Breakfast is available from 6:00am to 10:00am, but I had an early ferry at 6:00am and couldn’t make it. The staff offered a takeaway option, and the team kindly arranged to prepare my breakfast early at 5:00am. I honestly expected the request might be overlooked, but they exceeded my expectations. To my surprise, everything was carefully packed: a box of bread and a bento set with the fried rice I requested, along with some fried fish, cutlery, and a bottle of drinking water. The attention to detail was impressive and made my morning so much easier. It was a genuinely pleasant experience, and I’ll definitely return if I’m staying in Batam again. Thank you, Team Hotel Santika!"

"Very friendly & warm service from this hotel all staff, we felt very pleasant & have a wonderful time during our stay 3days. They give us free hightea & free pastries during our stay and it’s delicious. The buffet breakfast have many variety of choices & very delicious (a must try) location is fantastic as next block is Grand Batam Mall, many restaurant & shop just 5min walking distance. Also many good massage center nearby. By grab go Nagoya hill mall or love seafood & etc .. all within few minute reach. We Will definitely stay again when we back Batam 🤠"