Magic Natura Resort

Magic Natura Holidaymakers Benidorm ‍‍‍✈️ thank you for making my grandson 1st holiday abroad so magical. Home and finally had a chance to get some sleep. So will give my honest feedback and review. When I 1st looked at the reviews I had mixed feelings so many moans about different things. Have divided up the review so that it helps others in future Check in went smoothly we arrived just after 3ish our room was ready but i know others had to wait as their rooms were not. This can be the only negative i would say as it can be a late check in but you can use the facility while you wait. the staff where so welcoming chatted away asking questions to grandson and always happy to help when we had to go back for anything. A buggy took us to our cabin which was away at the top of the hill. Having some mobility issues that hill was a killer but we managed it and used the bus that runs every 10-15 mins. Rooms They have everything that you need for the stay although the furniture is tired and needing replaced it was still functional. We had a fridge & microwave & kettle. The beds were 2 singles put together to make a large king & a pull out bed that had the TV above it. The shower had some mould around the base and the pressure in the toilet sometime didn't work when 1st flushed . Cleaners came in ever day and the room was moped beds made and towels replaced when needed. The cleaning staff were lovely. We had to get them up to chance my grandson bedding when he was sick and they arrived soon after we had asked reception with a friendly smile cleaned the bedding and wishes him well soon Facility/ restaurants. OK so this is where my review becomes mixed. Your staff are amazing at the desk. The ladies Mabel and Ann always welcome you with a smile and so happy to welcome everyone. The staff inside looked stressed sometime but still pleasant when you said thank you and hello, especially if you said it in Spanish The restaurant 3 was the one we used as didn't book the others, so I can't comment There is something for everyone to eat even though the layout is strange bread in on part but the butter and spreads away at the other side of the restaurant. The hot food was mostly covered and always hot. Choice of meat meat and more meat with some vegetables. The salad bar meat and cheese this needs some consideration food presented beautifully but unfortunately it's let down by not being covered so there is flies on or around the food all the time so can be off putting. The kids selection well that could be improved not much choice of child food grandson lived off chips crisps and toast for most of the time there. He just didn't like the food on offer. He loves pizza but for some reason it was always only ham pizza. The square was a good place to relax have a drink and good entertainment before evening meal. There is an ice cream truck but the staff well the young lad would ignore you as they sat on their phones even when they knew you were there. Didn't a

Firstly I'd like to start off with saying IGNORE the bad reviews as some people just aren't too much. This is a fantastic resort to stay at if you have children aged from 1-18 and are struggling to find a holiday that'll please everyone! Huts are very cosy, clean and homey. Fresh towels are given everyday and rooms are well maintained but the ladies and gents who do the rooms so a shout out to them as ours was 1800 👍. We paid for Ultra All Inclusive and we're given use of the restaurants which you book via the 'Magic Natura' app was very easy to do so and the Italian and Meats were delicious. We never tried the Rice restaurant as our son is autistic so wouldn't eat there but he reception staff allowed us to go to the Italian again but it was subject to availability on the day so if you want to substitute any be sure to get there first thing in the morning for them to check availability. The buffet at breakfast, lunch and dinner are very enjoyable and had a good selection. With the Ultra All Inclusive you're also able to order up to 3 pizzas each evening but needs to be done by 1700 and they're delicious. The best thing about staying here especially if you have children is the unlimited access to both Tera Natura(zoo) and Aqua Natura(water park) which are both accessible via the hotel. We would walk through the zoo and into the water park for most of our 10 night stay and at the water park you can use your all inclusive service for food and drink at a specific bar which is a nice touch. 1 thing I would like to mention IF you aren't a fan of queing upgrade to the Premium room as you will be prioritised for when at both the water park bar and at the evening entertainment bar. We thoroughly loved the idea of the hotel providing unlimited ready salted lays and cheese Doritos, was a lovely touch whilst snacking on and drinking an Estrella. The entertainment is on rather late (2230) but it all starts from 2000 with the kids getting a good hour and a half of entertainment. I would like to thank all the staff at all the hotel, zoo and water park as they're very friendly and hard working! Finally I would like to give a special mention to ERICA, TONI, ADRIAN and JORGE! Always served with a smile on their faces and we're generally very pleasant to talk to when they were pouring pints and cocktails for people.So thank you all and we will deffo return in the future

This is one of the best holidays weve had! The hotel was beautifully themed and positioned a good distance outside benidorm so separate from that vibe, far more chilled! The room was comfy and cleaned well daily, the food was varied and delicious..we could always find something for all of our family, even my children with a difficult diet due to their special needs. We enjoyed access to the parks twice which.made it feel like the hotel was spread over 3 sites. Special mention to the receptionists who were friendly amd extremely helpful, one lady stayed with us and waited for a taxi when we had trouble with easyjet transfer not turning up..extra special mention goes to SARA who moved heaven and earth to help with a late checkout, forever grateful to her xxx Theres no doubt we are coming back, sooner rather than later..thank you to everyone at magic natura!

This is the best holiday you could go with a family the bunk beds are clean anyway, reported ants in my room but they said not to worry and we never saw them again! We had a wonderful stay here I recommend you should advertise over in the UK and I bet people will be interested

We arrived afternoon and our rooms still weren’t ready! After travelling hours with two young children then having to wait in the hot sun for our rooms to be cleaned was just unacceptable. The staff throughout the resort were just rude , the odd one were kind and friendly but overall the majority just looked like they didn’t want to be there. The kids club lady is extremely rude in which I had to tell her and still she walked off when I was in the middle of conversation with her. One of the receptionist laughed at me while I had to phone multiple times to be let in my room. The food is diabolical, the don’t cook the meat long enough luckily my husband only had one bite of the raw chicken . Our children had sickness and diarrhoea all week !! We were so glad to leave . If you have mobility issues this is not the resort for you it’s a lot of walking . Over 20 thousand steps a day and it’s up hills , our legs and thighs were hurting most days. Wouldn’t go back if someone paid me !

Overall good experience. We had the bali lodges which were great and close to reception, pools and bars. The water was too cold so it was painful trying to swim. Breakfast and lunch was good but I didn't find much in the evening buffet as I am vegetarian. The chefs couldn't tell me if the mixed salads contained fish or not. My son struggled to find anything but chips. We eat in the on site restaurants twice, the food and service was extremely good that we tipped 20euros both nights. Had pizza delivery too which was very nice. Snacks during the day were bad and unhealthy, crisps or donuts , no salad or sandwiches. The zoo was great. You can get very close to the animals but the enclosures were way to small for the leopards and lions. We went to the waterpark that was good but it wasn't a very warm day so didn't make much use of that. The sea lion show was great and my kids also swam with the sea lions . There is only one place open serving all inclusive in water park and the queues were massive. Food there was all fast food and unhealthy. Night entertainment was quite late and was outside so we had to bring blankets. Queues for the bar was too big. This place definitely needs self serving beer and wine taps. I would recommend this hotel to others.

This was our first family holiday and, other than a mixup about how to sort out the plastic cups via the app, everything was great. We went all inclusive in May ‘23 and being able to go to a zoo and waterpark every day for free was fantastic. All the staff were nice and polite, our room was cleaned and stocked everyday, and we had no issues finding a pool and sun beds. The food was typical all inclusive, with some standout items like fresh pancakes for breakfast, but the restaurants were awesome; we had 1 free meal in each restaurant included and the meat platter was our favourite. I’ve seen complaints about the pools being cold but that’s what pools are for in hot countries, cooling down. You get used to them quickly and we spent a lot of our time in the water. Our kids swam with sea lions in the waterpark, which was the highlight of the trip.

Positives: Clean (amazed at how they manage to keep the resort so clean) Friendly Access to the zoo and water park Mermaid school Beautiful settings Parks for kids Free bus to Benidorm Neutrals Lodges could do with some TLC, they’re similar to centre parcs lodges , but less equipped. Food is ok, I’m a fussy eater but didn’t starve, there’s always chips, bread fruit, yoghurts and desserts. Negatives Lodges are small, family of 4 with a 8 month old. There was no where safe for the baby (other than cot which I didn’t want to have them in all the time), I made a soft space on the floor for them with the additional pillows and duvets, however this then blocked the access to the door, But there was no where else to put it. I enquired about having a highchair in the room, but they do not have this facility. If I were to go back i’d book a three bedroomed lodge for the extra space and consider taking more equipment for baby. Two bedroomed lodge lacked worktop space. Walls are very thin. Note if you want to hire a cot they charge you, I took a compact travel cot. Sinks are shallow, making it difficult to wash baby bottles etc. In summary, the lodges I saw could do with a some TLC. The resort itself Is lovely.

We are in final night of 10 day trip here. It is a mixed bag in terms positive and negative, mostly positive though. Positives are it's clean, all public space toilets are well kept as are the grounds which are nice. Waterpark and zoo are both excellent (although leopard enclosure way too small). Good quality of drinks with top shelf choices. The buses and buggys are good as is free bus into benidorm. The Jet2 Ultra All Inclusive options were good, the Rice restaurant and Italian had nice dishes in a nicer, calmer setting compared to main restaurant. Negatives - walls are paper thin, when the two year old next to us got up and walk around it was like riverdance was in full flow. The biggest negative for us was food,whilst there was a big selection the quality (particularly the meat) was low, we pretty much became vegetarians as the meat that was there was either fatty it filled with bones, the sausages in morning, god knows what they're made of. Whilst there was pancakes for breakfast they were pre bought, ice cream machine for kids was great but it was ice water. We also weren't happy about the travel cot situation, it was nearly 7 euros per day, I asked if we could try it for a night, but apparently it was all or nothing. Our 7 month old hated it, so slept in with us. 67 euros wasted. Overall it has been a nice holiday, but food quality meant we won't return.