H10 Porto Poniente

The staff are wonderful. That’s the standout. The restaurant is run like a well oiled machine and the staff are superbly professional. Reception are also fantastic, especially Rudy, who was exceptional. I dropped stars because the food is not well labelled and on the oily side. Breakfast is better than dinner. Too much deep fried things and even vegetables were battered or swimming in oil. Wasn’t clear what food contained animal products and while they say they offer vegan choices, apart from basic salad and fruit, it’s not clear what’s not cheese or flesh and it’s easily fixed, just a little more information, would be really helpful. Also, a big disappointment was the spa. No changing rooms open, they seem permanently locked. Only the cold shower worked. Only two cascades in the small pool and one of those didn’t work. Too many people in it to fully utilise the very small bubble bench that some people didn’t move off, so most people didn’t get to use it and a single small sauna, no steam room. That’s all that’s in it and our opinion was, it’s not worth getting wet for! Nice touch was the complementary bottle of cava for my husband birthday. We were given a room upgrade, which was a nice gesture, but only what we would have expected from a standard room, no balcony, nowhere to dry wet towels, the bathroom had a damp smell and probably needs better ventilation.

Loved everything about the H10 poniente Staff very friendly and professional Fantastic Location nice easy stroll into the Old town Hotel spotlessly clean

Amazing hotel breakfast excellent choices Location just 2 minutes from old town pool area great for relaxing reasonable priced bar Only downside was no water was left after your first night maybe a bottle of water each day would be better

Love love love this hotel so much this was our second visit this year! Can’t fault it and the aspect from the reception as you walk out each day is breathtaking and so uplifting.

Lovely hotel, but not all rooms have a balcony. Breakfast although nice was always very busy. Main pool area hard to get a lounger, but the adults area and solarium always had loungers. The Pool bar closes at 6:30pm which is way too early as people up there still at 8pm when they close the pool! Dinner was good, booking a time slot recommended. Don’t waste your time with the Spa. Rubbish!

Friendly staff - very clean and nicely maintained building and great breakfast choice.

This hotel is amazing, the staff, the room, the device is all second to none. We will definitely be returning later in the year

Fresh & new for the area. Beautifully decorated! Room was great! Infinity pool area very nice with incredible view. Staff was excellent

We stayed for a child free(!) break for 4 nights in June 2023. We stayed in room 724, which had balcony and sea view. We loved the hotel. The rooftop pool is lovely - it does get busy early, but the beach is literally across the road and has sun beds and umbrellas to hire (6 euros each, so 18E a day for us). You can hire beach towels from the hotel - it is a 15E refundable deposit and 1E a day to change to clean towels. We did not mind paying this! Breakfast - lovely, great selection of food, tasty, clean. Pool Bar is great - only one person working, so sometimes a short wait - and it closes at 6.30pm. I personally would have loved this to be open later to enjoy the sun setting with a cocktail (or two!) Snack bar on floor 5 (by the pool). Simple, but good selection of lunch options - really tasty - good service. The hotel is super clean, it has a really lovely boutique vibe - we loved the clean decor. Location - great for the old town. We explored all the lovely tapas bars, shopped and ate really well. Great selection of restaurants (note that many of them require reservations ahead of time!!) We had a great stay, we will be back and have recommended to friends and family! Good job H10 team :)