A Disappointing Experience at Embassy Suites by Hilton Bloomington/Minneapolis JUST DONT DO IT!!
My recent stay at Embassy Suites left much to be desired, and unfortunately, I cannot recommend this establishment based on my experience.
Our two rooms had 6 individuals each but only three towels and no extra linen for the sofa bed. When this was brought up to the front staff Amanda stated that was a housekeeping issues and they did not have anything extra to offer. I had overheard her tell another customer that if she spoke Spanish she could ask them and it was her problem.
The hotel pool area also had no towels which created a wet mess all over the floors leading to and into the elevator.
To begin with, the room I was assigned which I had two booked for a large group was far from the advertised standards. The furnishings were outdated, and the overall cleanliness left a lot to be desired. It felt like minimal effort was put into maintaining the rooms, creating an uncomfortable and uninviting a**osphere.
The amenities, touted as luxurious, were a major letdown.
The staff's attitude further dampened my stay. There was a noticeable lack of enthusiasm and attentiveness. Requests for assistance were met with indifference, and the customer service fell short of the basic standards one would expect from a hotel of this caliber. The Front desk staff Amanda was extremely rude and unprofessional. Went so far as to threaten a customer with added charges to her room.
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