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"Very good hotel, breakfast is a full English breakfast. The room has been redecorated and looks brand new. The hotel staff are very friendly and will help solve any problems."

"Stunning hotel, great location. Everything was fantastic. Small thing is room 109 has a small frosted window with no view. When opening it opens to a dirty mucky roof. We did not leave it open as vermin might enter the room. We also mentioned it was a 40th bday but no extras not even a note."

"We specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor. On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool. Parking was £10 a day which I believe should be included in the stay. Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel."

"Not bad, location is not the most convenient but is a good balance of quietness and convenience. Parking is a bit expensive but it's attractive to park at the hotel"

"Absolutely loved the style and the tradition the ambience and the overall layout and atmosphere of the place it’s a shame it needs a paint job and some of the floorboards are squeaking on the west wing other than that beautiful beautiful hotel love every bit about the period style"

"Relaxing traditional hotel, with fabulous staff, onsite parking, restaurant and bar. "

"This should be the best hotel in Bournemouth, right? The views and location are amazing, absolutely nothing to complain about there. Now for my gripes: 1. At check-in, they didn't even mention that toiletries and slippers needed to be requested. I got into the room and there was nothing. I had to ask specifically before they'd tell me. Although they did provide them later, why can't they proactively inform guests at check-in that these aren't automatically provided and need to be requested if desired? 2. The breakfast selection is pitifully small, and the person making eggs often walks away for extended periods. There's already so little to eat, and then you have to wait for them... Other than that, there's nothing else to report – nothing particularly good, nothing particularly bad."

"This is my second stay at this hotel. I am a professional dancer and every year there is a major competition held in Bournemouth, and to be honest, Hilton is one of the most closest hotels to the place of competition, which was the main reason to stay there. But, as last year, as this year, the stay didn’t leave a good impression. Last year my Gucci T-shirt was stolen by the housekeepers (it was lying in my suitcase) and the hotel didn’t compensate it in any way. This year, while doing the check-out, the lady at the reception wanted to charge extra money from me. I had breakfasts included, but she told me the opposite was showing in her screen. When I asked her to show her screen, she refused, saying that “oh it’s a mistake, sorry”. Then she said that I have other things to pay and I couldn’t understand what, as we never ate at the hotel during the day, didn’t use mini bar (which wasn’t even filled up), didn’t use spa, basically nothing. She was trying to find out what shall I pay for about 10 minutes. When I told her I’m late to the airport, she said everything is fine and I can go.  These situations with payments and money completely ruined everything and my opinion about the hotel. I won’t come back for sure. About the food: there is basically nothing to eat. Sausages, bacon, eggs, harshbrowns, beans and some vegetables which look green.  Service: cleaning may be way better. We had plenty of trash in our room such as bottles, cans, empty bags which have been with us for the whole week of our stay and were never thrown away. The first few days the towels were changed, while after that they weren’t even lifted up from the floor. I was staying with my friend and we occasionally ordered food. I have asked at the reception for two forks four times, but I was totally ignored. On the 5th time, when I was screaming, they finally brought the forks. Same with glasses: I’ve asked for 4 glasses, but have never seen them)) The overall feeling of the stay is absolutely negative, as it’s basically just a place for sleep without any good services. For the money it costs it’s absolutely not worth it."

"The welcome during check-in needs to be reviewed. I didn't have breakfast, only dinner. A fruitless discussion began, and the receptionist actually noted that there was no breakfast, but only dinner... No one explained how the hotel worked, where the restaurant was for dinner, and I just asked what time it was. I felt out of place. I had two bags upon arrival, I struggled to get in, and no one was there to help... My English wasn't great, but I made the effort to communicate. On the other hand, the waiters in the evening restaurant were kind, pleasant, and attentive. Bravo! Check-out was much better, and they were understanding. Nothing to complain about. They always had a smile. The hotel is very clean, nothing to complain about."

"The room wasn’t what I expected for the price. The bed was extremely uncomfortable and the water pressure in the bathroom for the shower was awful. We had a better shower in the indoor pool at the other hotel. Some of the staff we very friendly but others came across rude. Other than that the location was perfect"