Silver Mountain Resort & Spa

The hotel is very nice, excellent customer service at Reception, the Restaurant have very good food and breakfast. The hotel very good facilities like: indoor swimming pool, outdoor swimming pool with nice mountains views. Very nice view around hotel and nice for walk around in the morning. Fresh air and very quiet area. Definitely we will visit again. Highly recommended to everyone.

We stayed at Elexus Silver mountain. To much money for services. Breakfast is ok. The rooms are clean but don’t deserve the money we spend on them. They have problems with the heat in the room, if it is ON it’s getting hot, you can not sleep if it is turned OFF it s to cold. Parking in the garage is not enough for all costumers. The spa restaurnat and the reception are in the main building and all rooms are in other buildings which ia annoying.

Stayed in 3 bedroom apartment. Heat was not functioning. Hotel offered space heaters. Bathrooms were in terrible conditions. Cracked tiles, shower did not have curtains or enclosure so water was everywhere. Some hotel staff did not speak Romanian or English. Hard to communicate.

A horrible experience for anyone who wants peace and a little organization in a vacation. - The hotel's indoor pool is not ventilated at all. The staff is obliged to keep 2 doors open to make the air circulate and ventilate the chlorine vapors. I asked them to close the doors because it was around 10 degrees outside and the air inside was cold. Shortly after they closed the door, the temperature rose rapidly and a smell of chlorine took your breath away. The answer of Mr. Bogdan, in charge of the swimming pool, was: "that's the rule, let's keep the doors open because we don't have a functioning internal ventilation system" - The hotel staff is rude, always with an air of superiority over the customer - The hotel is not kid friendly at all - My wife had a paid massage appointment, she was no longer accepted because the people at the reception got confused and forgot about her, very embarrassing and disrespectful behavior. - Having 2 small children, I always used DO NOT DISTURB in the rooms, but the hotel staff did not bother to take this into account. Thus, they rang the doorbell as many times as needed without being interested - The hotel is in a state of disrepair, being full of cables pulled out from the walls, missing light bulbs, detached wooden floors with pieces of iron sticking out through them - Nobody answers the number at the reception and room service, I called 4 times to ask for a cot and I ended up crossing the road to the reception in the middle of the night In short, a terrible experience in which I was humiliated and mocked by the hotel staff for a lot of money. This review was written in Romanian and translated with the help of a translation tool.

We just finished outlet vacation there, and I wouldnt come back because its like leaving life in a block of flats: it îs a complex of 4 blocks with a lot of appartments, but the restaurant and SPA are too small! Many people, a lot of noise, crowded everywhere. Not what I was looking for on a holyday. Good parts: our room was clean, good food (big prices though) and underground parking.

It was absolutely horrible! 1. No wi fi in the rooms. 2. No water no minibar. 3. To access the rooms (B building) you go through underground parking and other cold and not good looking premises. 4. No menu in english, nobody speaks it. 5. Reception doesn`t care what is going on. 6. Dirty floor in spa. Too crowded spa. 7. Poor breakfast. 8. Nowhere to hang towels in the bathroom. No shower curtain - all is wet. 9. The room is poorly furnished. 10. Our door ddin`t close from inside so we had to put a chair to hold it.

Our stay was incredibly disappointing. Whilst most of the hotel facilities are nice, it doesn't cover all the negative experiences. First of all, facilities: - let me say that the hot water pressure in the shower was extremely weak and there was no hook for the shower head. - The shampoo and shower gel were in sachets, instead of recipients, which made it difficult to use. - There is no iron and iron board in the room, you have to request for it. - Also, we didn't have any products in the minibar - Food tags at breakfast were written only in romanian To top it all, one of the 2 elevators in our building was broken for our entire stay and the one working was extremely slow. Secondly - the staff: - Some of the staff still don't know english, especially in reception, which is unacceptable nowadays. - We ordered a lobster on new year's dinner and when it came it tasted extremely fishy, it wasn't edible. When we informed the staff about it, they looked offended, it seemed like they don't know or never learned how to apologize. - The staff lacks proper customer service training and basic english. They don't know to tell us the difference between a chicken and pork hot dog. Left with a bitter taste after the whole experience, as it is way too expensive for the services offered.

One of the worst experience I had. Cheap rooms, poorly furnished and maintained, noisy guests everywhere, staff doesn’t give a damn about their customers. Don’t recommend. no worst the price or anything

The resort and spa was very nice but the restaurant is so disappointing I was trying to get some food for my kids as like all the kids this day’s they are very difficult and the manager although they had my request in the menu she didn’t even tried to help , I couldn’t not order a full mix grill platter for 2 items my kids it will be a waste of food and I don’t feel good doing that , I offered to pay extra just so we don’t have to waste food just to have the selected items brought for my kids and still no change in the lady’s name I forgot was manager at the time even more she was trying to tell me to look in the menu and make the kids eat something else 😡😡😡 not costumer friendly at all , food overpriced and average at best …. Nice place overall but stay away from restaurant , Note for the restaurant please try and hire staff that have costumer training .