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Our stay was incredibly worthwhile. The room was exceptionally clean, and the front desk staff were wonderful, especially one lady who kindly helped me with the self-service laundry machine. This stay made our family trip to Osaka very happy and comfortable. Plus, there's a large Yongsheng Supermarket right below the hotel, and it's super close to the Shiyotsubashi subway station. Walking to Shinsaibashi is also very convenient. The hotel room even provided an air purifier, so there were no unpleasant odors, which is crucial for me. I also really appreciate the hotel providing a proof of stay. Next time I'm in Osaka, I'll definitely stay here again; it offers excellent value for money.

The location is fantastic, right outside the JR station and a 5-minute walk from Universal Studios Japan's entrance. There's a convenience store and shops downstairs – a perfect choice. We even went back to the hotel to rest when it got too hot at Universal Studios, then re-entered in the evening to continue the fun. After a long day of walking, a relaxing bath and soak at the top floor spa in the evening was exactly what we needed to unwind. Everything was perfect, except for the crowds – too many people at breakfast and in the showers.

The hotel's location is super convenient. Just across the street on the right is Shin-Imamiya Station, and to the left, there's a convenience store and a huge Don Quijote. It's great to browse there for some fruits and snacks after a night out. They have a wide variety of products, and it's really good value after the tax refund.

This hotel offers incredible value for money! It's conveniently located near a subway station, 7-Eleven, and FamilyMart, and close to Kuromon Market and Nipponbashi. The hotel is very clean, and they even offer luggage storage. I accidentally booked the wrong room type, and it was non-cancellable, so I just planned to make do. But surprisingly, the hotel upgraded me to a triple room! Japanese hotel rooms are generally small, but we were able to push the three beds together, leaving enough space to open a 26-inch and a 20-inch suitcase side by side. I would definitely choose to stay here again on my next trip.

What we found especially charming was that all the amenities were displayed in the lobby and were free for guests to take. They had everything you could possibly need—even face masks, which was a pleasant surprise. The atmosphere felt more like a modern student accommodation than a traditional hotel, which we really enjoyed. The staff were friendly, the rooftop bar was fantastic, and bike rentals were available. They also had a cafeteria-style common area with a coffee machine, microwaves, and water dispensers, making it the perfect place to enjoy food from the convenience store. Overall, it was a 10/10 stay, and we'd happily stay here again.

This accommodation is right in the city center, making it incredibly convenient for getting around. The staff are lovely, and breakfast is included – even if it's the same Japanese curry rice every day, it's perfectly fine. However, the air conditioning in the female dorm was a bit weak; it would be much better if it were cooler. If you're looking to stay in the heart of the city, this place is an excellent choice. I'm actually planning to stay here again at the end of the year and next March.

The hotel's location is absolutely fantastic! Turn left when you step out, and you're surrounded by high-end brands like LV and Chanel. Shinsaibashi is straight ahead, and Dotonbori is to your right. A special shout-out to the front desk girl who let me check in half an hour early. And the breakfast was incredibly rich and varied!

This is my second time going to this hotel as my first experience was so good. I went solo this time round and I was impressed by it again. Superb location as it is walkable distance to Dotonbori and Kuromon Market and Namba area and Nipponbanshi station. Staff are super friendly. The bread and drinks for breakfast was so good and convenient. Will always recommend this to anyone who is going to Osaka on a trip :) And I am planning to come back to this hotel again while booking my next trip to Osaka now for June.

I booked a stay at Holiday Inn Osaka Namba through Trip.com, expecting the reliable standards and quality associated with the Holiday Inn brand. Unfortunately, the experience was deeply disappointing and fell far below expectations given the price paid. Persistent Cigarette Smoke Odor: There was a strong smell of cigarette smoke inside the room throughout the stay, especially at night. As it is a central air conditioning/ventilation system, the smoke odor likely spread through the ducts/vents, which was terrible for health and comfort. Run-down & Damaged Furniture: The furniture in the room was badly worn out, scuffed, and chipped around the desk and cabinet edges. Poor Bed & Bedding Quality: The mattress sagged significantly when lying down, making it very uncomfortable to sleep. Furthermore, the duvet/cover was torn and separated, which is completely unacceptable for hygiene standards. Unjustified Price: Considering the high room rate, the condition of the room felt like an old, neglected budget hotel rather than an international brand. I am sharing photos as evidence. I hope the hotel management takes immediate action regarding their ventilation system, room maintenance, and bedding. I would not recommend staying here until proper refurbishments are made.

Loved our stay at toyoko inn! We chose a triple room for a comfortable 9 nights here. Staff were friendly and always check/notify us for room cleaning. Daily free breakfast (until 9am) was a big plus for days with early itineraries as food options are limited to convenience stores in the morning. Everyday was Japanese style breakfast with some tweaks, which was always good and delicious. Our nightly stop: Lawson & family mart are within 3 mins walk, both with smoking areas and a 7/11 abit further (the viral berry smoothie is available there) Shower amenities (shampoo, conditioners, body gel) provided were great and lather well. Didn’t use the toothbrushes as we got our own. Razors are good. Toilet paper was very thin, very normal in Japan. Toilet bowl was a teeny small, with smart bidet. Hot water and water pressure was very stable throughout our stay. Daily towel changes and make up your bed. They only change the sheets every 4 nights. Skincare sachets (face wash, toner, light moisturiser, make up cleansing oil) at the lobby was good quality, enjoyed the face wash (doesn’t strip your face dry). There’s also cotton buds packet individually per bud. Tea sachets. Pyjamas (provided at the lobby) was a button up dress type, hairdryer works well, make up mirror on the desk. Clothes rack on the wall was small so couldn’t hang much stuff. A bottle of clothes refresher spray was provided. There’s a small humidifier in our room, which was helpful as the air was dry in march. I think the rooms are quite sound proof as we didn’t hear any noise. The triple room was great. We could fully open up all our luggages!! 2 small cabin luggage on the luggage stands and another 2 x 28” check in luggages and a duffel. And still have space to move around. We had our nightly supper at the little sofa and coffee table, while we watch Netflix on the tv. There’s a microwave and a medium size fridge/freezer in the room too. There is 2 air conditioners in the room, heat / cold mode available. The downside was the beds are hard like other reviewers mentioned and the pillows don’t provide much support. But after the full day out and about, honestly you’d just fall asleep anyways. Surprisingly the bed length was able to accommodate my 1.9m husband. He’s just happy to not have his feet dangle in the air lol. There are 3 washers and 2 dryers available. Prepare some 100yen or change with the front desk. Laundry powder available for a small fee, iirc 30 yen. Washers are clean. Dryers run in 10min intervals and they dry well. We did our laundry very late at night twice, machines were available both times. Would suggest to bring a laundry bag along. Free coffee machine 24/7 in the lobby, while you wait for laundry. Or grab a beverage or beer from the vending machines in the lobby. We came during mid march so our daily walk to and fro Juso station was quite comfortable in the cool/cold weather, the distance didn’t bother us. We are usually back at Juso station around 11pm-12am and there will be touts outside the west exit. I think they’re respectful towards couples as they didn’t approach us at all. Only when they spotted my husband standing alone outside while I was getting something in the convenience store. I would say this location is better than the other toyoko inn that’s nearer to Juso station as that hotel is located at the end of the bar/club street. There’s more touts there and along the street towards the hotel, unless you choose a slightly further route. Although this toyoko inn is further and has a few love hotels around it, we didn’t encounter a single tout during our 9 nights at this area. There are residential apartments around the hotel too, it was very peaceful at night. Another downside is because Ubers are expensive late at night, we can’t stay late at the main Osaka areas to drink/party and have to leave around 11.30pm in order to catch the last few trains back to Juso. Upside is almost everyday I get to h