Atlantic Surf Pods - Campsite

"Absolutely awful experience and disgusting customer service. Paid for the tree house which after one night was leaking from the rain so we had to be moved (we were not informed before hand that this could leak in bad weather and there is electrics in the room with no signs telling you not to move them due to water etc), the owners were ‘in town’ when we called so had to wait around for them to arrive back to see the situation, they were not surprised and it was immediately clear this happens a lot (looking into reviews afterwards it definitely does) so we were offered to move to a pod but had to wait 2 hours for it to be cleaned, we then received a text where we were offered £15 back from the £375 we had spent even tho we now had a cheaper accommodation and less appliances than we had paid for. When we disputed this one when leaving and asked for the £60 difference in cost between a pod and the treehouse, We were told ‘they can’t control the weather’, ‘if you were on a boat you would expect to get wet’, ‘you’re staying in a treehouse what do you expect’, you chose to move to the pod, you could have stayed in the treehouse’.. let me add here that there was torrential rain this weekend and a literal thunderstorm, the tree house was leaking, swaying and banging.. it would not have been safe or comfortable to be there, in the space of 10 minutes rain we already had to place a jug down and 2 towels to stem the leak. We spent 20 minutes making perfectly valid points and explaining why we felt £15 was not an adequate refund for a holiday that we had paid almost £400 for and then not received as advertised. The owner couldn’t have cared less, did not apologise once, called my partner stupid and then CALLED THE POLICE FOR HARASSMENT!! I have never in my life received such disgusting service, luckily I was recording the entire conversation, not a single aggressive word was said, no threats, no swearing, just a couple who were asking for the £60 difference back for staying in a pod (which would have cost £315) instead of a treehouse (which cost £375). We waited for police to arrive but unfortunately I had to get back home for work, have not heard anything yet as this was yesterday but I assure you I will be following this up."

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