Επισκέπτης Χρήστης
4 Απρίλιος 2024
So, I booked this room months in advance. As we approached the arrival date, I emailed the hotel to let them know that we had a late flight coming in at around midnight. I wanted to make sure there were no issues. They replied back that it wasn't going to be a problem. The day before we arrived the hotel emailed me asking about our arrival time. Once again I told them that it was going to be a late arrival and the assured us it was not going to be a problem. We arrived at the hotel only to be told that they sold our room to someone else. I inquired as to how this could happen considering I communicated with them twice, the most recent being less than 24 hours. They didn't really have an answer, but told us that they we're going to take us to a sister hotel that was just as nice. We sat around waiting for them to get a driver to take us to this other hotel. While I was waiting I decided to look up this hotel which they told us was nicer than theirs. That was an outright lie, and this 'better hotel' was about $20 a night and had mediocre, at best, reviews. After waiting about 45 minutes to be taken to this other hotel, I learned it was about a 5-minute walk. Extremely frustrated, and it now being after 1:00 a.m. in the morning after 15 hours of flying, I decided to just walk to this other hotel. Keep in mind I've got my wife and son with me and I've never been to Cairo before. This was a very uncomfortable, highly concerning, and alarming experience. The next morning, we had planned to get up and begin our visit of Cairo, but we couldn't do that because we had to check out of this hotel, and walk to our original hotel. Once we got there, we had to sit and wait for the room we paid for to be ready. You would think the manager or owner would come over and at the very least apologize. This never happened, and as it stands I'm questioning whether or not I should dispute the charge that I paid on my credit card for a room we never received. What's most concerning, is that this hotel has a pattern for doing this. If you search other reviews online, you will find that this is happening to other customers. It would seem that they like to pull you in with the allure of their own nice hotel, only to shove you off to a lesser hotel and keep the money. My warning to anyone reading this, if you're planning on booking at this hotel, have a backup plan. You don't want to be like me where I have my wife and son at 1:00 in the morning coming into a foreign country only to find out they gave your room to someone else after you verified it twice. I would not stay at this hotel again if it was free. It is 100% not worth the risk
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