Atour Hotel (Chengdu Kuanzhai Alley)

To be honest with you that, one of the excellent customer service I had ever had in Chengdu, China. From reception, the Managers Name Ms Sz Hua, her all colleagues Hui Wen, Young Buy with very gentle and all of the reception staff excellent. Non of them had ang bad attitude. All of the staff in this hotel very, very, very excellent. Will recommend 1000% Percentage to any traveller to this particular Hotel in Chengdu. One of the best, no words to Compare. Will always will come to stay in This excellent Hotel. From Managers to all the staff excellent customer service, polite, gentle and warm. Excellent

If travel with family highly recommend, they provide washing machine and dryer .

The staff initially had trouble finding my hotel booking. Thankfully Trip app has a function to view the booking in Mandarin which quickly resolved the issue. On top of that, the staff gave me a room upgrade and a cup of tea during check-in. The room was pleasant, spacious and comfortable. I found a small bottle of toiletry left behind by the previous guest behind the sink. The bed was very comfortable. The room was not very sound proof, i can hear people opening/closing doors, people walking down the hallway and neighbors talking. In the morning i can hear room service cleaning. The aircon is a bit noisy, it sounds like a hairdryer every few minutes when it blows air, my friends in other rooms did not have this issue. There is also a strange rhythmic knocking noise in the wall that goes on from night till daylight everyday. I suspect it might be the sound of pipes as i hope it is not something else….. The door of the room is problematic, it makes a very loud popping sound when i close the door. Strangely the door was fine the first night but started making loud sound after room service cleaned my room. The door seem stuck and does not close on its own, when I manually shut it, it makes a loud pop. My friends in the other rooms also did not have the issue of the door or the knocking sounds in the wall. I may have just been unlucky, despite the room upgrade. The location of the hotel is alright. There is not much on the same street. Train station is about a 4-5mins walk. Kuanzai alley is about 8-10mins walk.

Check in time was supposed to be be 2pm but I was only able to check in at 4pm because the counter staff, 司画, rudely explained that the previous guest requested for a late checkout and she couldn’t chase the guest out of the room and hence I had to suffer a late check in as a result. The staff was unprofessional and rude. Totally unacceptable.

We have had a great time in Chengdu. Nice location and kind staff. Thank you!

Hotel receptionist is very helpful. Room is quite spacious & clean.

The room was clean and comfortable. Good breakfast. Located in old city in walking distance of some attractions.

A big fan of Atour hotels in China, consistent quality

Liked the hotel a lot. Location was near to kuanzhai and will stay again