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What a great experience we have just had (18-20 Aug 23) From friendly check-in to efficient check out. Stayed in Villa which was comfortable and clean. Beds were very comfortable giving a solid nights rest for both nights. Was tired on first night so ordered in from restaurant - food was excellent with steak cooked perfect to order and all food delivered hot and within 20mins of order. Very quiet as we were right at the back of a very big complex. This may be different if your room is closer to the main road at the front of the complex. Breakfast restaurant staff friendly especially Cho who wasnt shy to share a laugh, very helpful - it all added to a great experience for us all. We had to pick up a very delicate birthday cake the next morning (for 1st Bday)which the Chef kindly allowed us to store in kitchen cooler until needed. Staff more than happy to help. Buffet was more than adequate for 3 hungry people and a la carte (great range) was very tasty. Buffet refreshed constantly with Chef watching on constantly. Only (minor issue) was shower which was a little underpowered and slow to drain. NOTE: Book through hotel site as you may end up paying 'booking fee' Glad we found this gem as we travel NSW - Brisbane often. This is our new go to

Really enjoyed a few lunches at the hotel lately. We have a member of our family though who is Vegan and strictly dairy-free. It would be wonderful if the pub could consider some more Vegan-Friendly options on the menu as it would certainly provide us with a reason to return more often. In this day and age not everyone can eat meat or dairy. The Buddha Bowl is something healthier they offer and it was fresh and tasty. Unfortunately we ordered the Margherita Pizza on the Order At Table on mobile functionality it stated this Pizza came with Vegan cheese. We thought that was great. Of course the pizza came with regular cheese and I had to check with the staff who apologised and said that no, there was no vegan cheese on premises. They were very polite but it was disappointing that both the online menu was wrong, and that this fairly simple alternative wasn't on offer. Hopefully we see some more plant-based options on the menu in the future! The kids meals are great value.

Wow has this place deteriorated. We were warned but had always enjoyed our meals here. Ordered the meals and was overcharge by $40! Had to query this! Got our nachos. It was as a generous serve of corn chips, spread with tomato paste (yes PASTE straight from the jar), some melted cheese, 3 dollops of bottled, highly preserved guacamole, 2 dollops of sour cream like stuff, some pork (not pulled as per description) in a sauce with an underlying unpleasant taste and the tiniest sprinkle of salsa. Really can’t understand how someone can stuff up nachos so badly; it’s an insult to Mexican food. This was washed down with a $6 glass of soda water. I left half of the food but still had stomach pains 24 hours later

Stayed for 5 nights, room was good size, beds very comfortable. Room included small bar fridge, kitchen sink, plates, cups, coffee & tea making facilities and microwave. Bathroom facilities can't fault. 10 minute walk to Westfield shopping Garden City. We didn't utilise the breakfast facilities however we noticed that breakfast consisted of cereal, toast. Plenty of onsite parking. Bus terminal next door. Staff very friendly and keen to assist. Would recommend.

Having read some of the recent reviews, I was expecting to find a poorly presented hotel. Not so! It's such a pity when inexperienced reviewers feel it is their duty to nit-pick and trash a business trying to do a good job for its customers. Anyway, enough of that. We stayed at Sunnybank Star for 6 nights and found the room very spacious and comfortable. There is plenty of parking in a secure area. What impressed us was the price for a hotel located in reasonable proximity of the Brisbane CBD. We used the 150 bus just outside the hotel for our trips into town. The room was well fitted, good bathroom (yes, dated but clean). The room has 12 power outlets - a first for us with so many devices, chargers, electric toothbrush etc these days. The bed was comfortable with good lighting in the room. The ancillary equipment met all our needs. The house and reception staff were all very helpful and polite and made our stay in Brisbane a pleasant one. Well done Sunnybank Star. We'll definitely be back. Recommend!

Couldn’t even bring myself to sleep here even 1 night, the smell of dog pee on the carpets was vile..To be completely honest I went into the bathroom and told my husband if I were to shower here I’m going to the nearest woolworths and buying bleach to bleach down the shower (soap scum and shower muck) everywhere. Still didn’t have a shower there ! And if that wasn’t to top it off we went to the kitchen to put food away the fridge was dirty. Got a plate out of the cupboard to eat and it wasn’t even cleaned properly... very disappointed (as the photos on the internet showed a clean motel room) not what we arrived too...

Very nice and accommodating staff.

The location of the hotel is superior, the service staff is friendly, the environment is clean, the price is high, and there are many parking spaces! ! ! ! ! ! ! ! ! ! ! ? ? ? ? ? ? ? ? ? ? ?

I was fortunate to experience an extraordinary level of service at the hotel, thanks to the exceptional staff who truly went above and beyond to create an unforgettable stay. Their dedication to guest satisfaction left me amazed, especially when confronted with an issue that they promptly and skillfully resolved. The quality of customer service I encountered was genuinely astonishing and stood out as a rarity in today's hospitality landscape. Mona, Isaiah, Trish, and Teri were the standout team members who made a significant impact. Their proactive and empathetic approach demonstrated a commitment to excellence that is unparalleled. Their swift resolution of the situation showcased their professionalism and willingness to ensure guests' comfort and happiness. In a world where exceptional customer service can be elusive, this team sets a remarkable example. Mona, Isaiah, Trish, and Teri deserve my heartfelt appreciation for transforming my stay into a remarkable experience. The hotel should take immense pride in having such dedicated individuals who redefine the meaning of exceptional service.

It was a beautiful room.