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The Seeblick Hohenhotel forced myself my group of 40 teenagers to sleep overnight in UNLOCKED rooms because they were so worried about not getting their keys back for an early checkout that they forced our entire group to turn in keys by 9 PM. I turned my key in and let them know my feedback and was told it was my tour directors fault for not providing some collateral beforehand and 'making new keys is expensive'. The doors do not lock without a key, not even from the inside. Hohenhotel, those details should have been worked out beforehand. That is not our tour directors fault that you panicked at the minute, and the solution to that issue is not forcing 40 foreign teenagers to sleep in unlocked hotel rooms with their persons, belongings and passports. I don't care how expensive your fancy keys are. Or maybe just invest in some keycard readers and join the rest of the 21st century so you don't have to deal with that cost anymore. Imagine sleeping at a hotel where you can't lock your own door. Absolutely unacceptable.

My daughter and I stayed here for one night while travelling to Italy. It’s convenient and at the same time its position between the lake and mountains enabled us to get a taste of typical Swiss scenery. The staff speak English and it appears the hotel has a lot of British guests from Leger Holidays. Our room was large but very utilitarian. There was no kettle or fridge. We enjoyed our dinner there and breakfast was good although some items were sparse as the coach guests had been through. Our meal was expensive for what it was but we expected that.

Wanting a calm retreat ? Don’t stay here. Although the restaurant is really good, the soundproofing is not existing in the rooms. We had a room 3 floors above the restaurant and we were disturbed by the chairs of the restaurant sliding between 7 to 10 am and 6 to 10 pm. And that was in the room with a view on the lake. Also, the hotel is non-smoking, but they put ashtrays on the balcony. Unfortunately our room neighbors spent the evenings/nights smoking like chimneys, and that disgusting cigarette smoke was coming into our room through the balcony window. And on the other side of the hotel the road has some heavy trafic. Oh, the delivery truck at 5 am is noisy too. And the cleaning ladies were talking very loud (one shouted a big “Scheisse” which surprised/shocked me and another couple in the hallway). It’s a shame, because the rest of the staff is really really nice, but it’s not a hotel to rest.

A small, clean hotel in an excellent location overlooking Lake Lucerne with very friendly staff. We paid a premium to stay in a large, loft room and the bed was so uncomfortable and creaky that neither of us slept. They tried to remedy the situation but what was really needed was a whole new bed! We were also a little annoyed also to find that most people staying were part of an inclusive package whereby bed, breakfast and evening meal were included - and they were paying a special package price. Our bill for the 2 nights and one 3 course meal in the hotel’s restaurant (including a tip and the equivalent of a bottle of wine) cost over £1200. Too expensive for what we actually got.

This was a last minute booking for us and the price and location were really good before a day trip into Lucerne. Liked the location immediately, even in drizzling rain.We had a big balcony room overlooking the garden and lake.Very nice to arrive at after coming from Lake Maggiore and a long drive. The decor is fairly modern and it doesn't have charm as such but it was a quiet room with enough space. Buffet breakfast next morning was a bit of a highlight, especially since it was free and included! We never did get used to Swiss food prices during our trip. Easy to find and an easy drive into Lucerne next day.

The scenery is invincible, the key price is also close to the people, the air is not good for tourists, and it is very comfortable. Ctrip has strong skills, and our basic needs are all solved in the APP. If you can't make a decision, ask the human service to solve it. It's awesome, thanks to the service of Ctrip.com.

Hôtel typiquement suisse, salle à manger toute en boiserie même au plafond. Situation exceptionnelle avec un panorama à couper le souffle sur le lac des Quatre-Cantons & les sommets environnants. Splendides spectacles qui changent selon le moment de la journée ou la météo mais toujours époustouflants de beauté !!! Cette vue se déguste sur le balcon, la terrasse mais aussi dans la salle de repas au petit déjeuner & au dîner. De quoi exalter la bonne cuisine servie. Personnel hyper accueillant & très souriant, attentif à ce que tout se passe bien. Chambre & salle de bain simples mais propres. Un inoubliable séjour qui aura l’assurance de se répéter pour approfondir la découverte de la région où les randonnées ravissent les pupilles.

My husband and I, and another couple each secured a balcony room overlooking Lake Lucerne. We couldn’t tear ourselves away from the gorgeous view and sunsets. Don’t worry however if you don’t get a balcony view as all the restaurants, hotel and grounds offer spectacular views of the lake and sunsets. The landscaping is fairytale spectacular, lots of photo ops. Our rooms were exceptionally comfortable and clean. We must provide a shout out to Karen, a member of the waitstaff who is clearly intent on providing a five-star friendly experience to customers. The front desk staff are exceptionally accommodating and friendly. We were so happy the spa offered hours into the evening. The sauna and steam room were fantastic after a long day walking in downtown Lucerne and very much appreciated on a rainy afternoon. We LOVED the Gondola sauna right off the lake. After a good sweat, we took four steps right into the icy cold lake. There are so many private nooks and crannies along the water’s edge, you wouldn’t know anyone else is at the hotel. The location is about a 45-minute drive away from Lucerne and that was just fine by us, I wouldn’t want to visit Lucerne more than a day or two. Lucerne was great to visit, and definitely a good choice for dinners, as the restaurant at Hotel Vitznauhof is very pricey and well, the quality is just not worth it. Hopefully, the formal dining room and the lakefront Panorama Terrace menus will expand and offer more reasonable, quality, and diverse fare. However, the breakfast is fantastic, great selections including smoked trout and salmon, and complimentary Prosecco. Overall, we feel as if everything this hotel has to offer makes the stay reasonably priced. Thanks for the best memories, and hoping to return.

This is a super hotel. The suite I booked is divided into two rooms, two bathrooms, and the two balconies are connected. I can sit outside and have a cup of coffee and take a nap. It is very comfortable. The hotel room has a separate washroom. The desk is very good. The hotel has a white style, the space is acceptable, and the overall feeling is very clean. Particularly commendable is the breakfast at this hotel, which has a wide variety and is of very good quality. The hotel has independent check-in, which is very convenient and the check-in is very fast. The hotel has a parking garage, which is very close and convenient. Parking is charged separately.

Very good hotel, winter is definitely not as perfect as summer, but I am already amazing, the pool water is hot, there are small hot springs, steaming ice room is complete, la prairie free trial after bath, breakfast You can order the Michelin plate, and the taste is quite good. I called to eat in the room at night, it was delicious! I also gave wine and helped decorate the room! Will come again if I have a chance