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Chose this hotel as its away from the centre and the noise. The hotel is a 4 star, and an international feel to it. There is a parking just outside. A nice swimming pool in the sun and a good spa. The room is very big and the beds humongous. Good size wardrobes, mini fridge, big bathroom with no amenities. It needs a refurbishment but we found it good value for money. Good breakfast buffet

We were a group of 35 persons touring Galicia for four days. Santiago de Compostela is a good central starting point for such tours. The hotel has a rich breakfast. The rooms are spacy and clean, the beds comfortable. If you suffer of vertigo, you'd better ask for a room in the lower floors. Our criticism concerns mostly their bar. Some of us like white vermuth. Their stock of white vermuth went out in two days. Friends ordered Irish coffee. They got cold coffee mixed with some whiskey. In a rainy evening some rainwater was dropping from the 10th floor roof window onto one table in the bar. We had a common dinner in the last evening in the hotel. All three courses were different from what was ordered.

Love this hotel as it is modern and clean but has all the things you need for a holiday. Great staff and a very good breakfast buffet. Hotel is large and clean. The rooms are fine and well priced and clean. Staff will sort you out with items you may need. Hotel has safes in each room and 24 hour porter. I like the gardens in summer. Staff are friendly and helpful. Good location for walking to city centre.

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good

Estuvimos alojados en un apartamento en la planta superior el pasado mes de diciembre y ha sido una de las mejores experiencias que hemos tenido últimamente. Apartamento luminoso, reformado, espacioso y totalmente equipado. Zona muy tranquila e ideal, se encuentra en la zona universitaria, fácil acceso y para encontrar aparcamiento por las noches. Si tuviera que poner una pega, sería la presión del agua caliente es débil. Personal muy amable y profesional, también agradecer a Ana y su compañero de recepción el trato tan amable y servicial que nos ofrecieron y la posibilidad de dejarnos guardar las maletas en el hotel el día del check-out, viene genial ya que muy cerca hay una parada de bus que te lleva al aeropuerto directamente. Para terminar me gustaría comentar, este punto es totalmente ajeno a la dirección o gestión de los apartamentos, y es la poca empatía que tienen algunos huéspedes cuando vuelven a altas horas de la madrugada por el descanso y derecho a dormir de los demás, y espero con este comentario poder concienciar un poco a futuros clientes, ya que normalmente leemos los comentarios y a todos nos gusta disfrutar en nuestras vacaciones, tanto de día como de noche. Un saludo,