Ανακαλύψτε τη διαμονή σας σε Puerto De La Cruz

My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it

Hotel Clean and tidy, quick check in and Friendly staff, positioned a couple of mins over the road to a nice black beach. Pool area not mega large but clean with free sunbeds. Might be a little busy in season but was perfect when we were here recently. Entertainment in the bar area is just a guy with a guitar or a keyboard playing Spanish/English classics and seemed to attract ballroom dancers and we enjoyed watching this but don’t be expecting anything amazing. Breakfast had a good choice (everything from full English to pastries, bread and fruit but everything that should be warm was cold even at busy times. There is a microwave to heat it up though. Pastries were stale although the bread seemed nice and fresh. Our room had a sea view which at the moment is a view of a building site and football pitch. They started work pretty early on a morning and if your a light/late sleeper could disturb you. Until this work is finished I’d suggest a Mountain View. It’s about a 15/20 pleasant walk into the main area but there are a few restraints and bars close by. All in all we enjoyed our stay here and would recommend this hotel.

I stayed for 9 nights in this hotel in December 2023. My transfer to the resort was significantly delayed, over 4 hours, so I arrived tired & hungry. I went to Reception to check in & was told my room had been upgraded to include a balcony, I was also provided with 2 bags of food courtesy of the hotel as they were aware I was running late, sandwiches, fruit & water. I was surprised by this gesture but absolutely delighted. From that moment on I continued to be welcomed & felt the warmth of the staff, from the bar staff, kitchen staff & cleaning staff, everyone was courteous & friendly & made the hotel feel like my home for the 9 nights. The rooms are very clean, an older more authentic look to them but I fell in love with the place. The fridge worked which was good news too! The breakfast in the morning was excellent & plenty of choice. There was entertainment on at night, most of it was very good. The hotel does a deal where you can drink local alcohol & hot drinks for €14 per day (min 3 days), it was excellent value. I spent my birthday at the hotel & arrived back to my room to a card from the staff & a bottle of wine. I thoroughly enjoyed my stay and was made to feel very welcome. One word of warning…the hotel is a 15-20 walk from the beach & it’s a reasonably steep descent / ascent so it is tough on the legs…I’m 44 & of a medium fitness level & I found it tiring, so be aware of that.

The cleaning staff were excellent, very courteous and helpful. Rosina was outstanding each day and nothing was ever too much of a problem for her, she was eager to be of assistance and went above and beyond what we expected. Very tentative to our requirements.

The.hotel is by far past its sell by date, in need of some tlc & injection of funds to bring it up to 4* standard. The location is brilliant, staff are wonderful & very friendly. Rooms are clean, beds are comfy & have a fridge & safe, 20 euros a week plus deposit, a little steep in my opinion.. in general everything is aimed for the spanish, which is fair enough afterall you are in spain however we are used to the south of the island so don't come here expecting entertainment all day long, cheap 3 course meals, loud music & sandy beaches. Pool area is just ok although apart from robotic cleaner we haven't seen it cleaned once in the surrounding pool area. Gardens however are kept immaculate.We found the whole resort to be very quiet, meals all the same in practically every restaurant as they are all owned & run by the same few companies. Food in the hotel is not to our liking, breakfast ok but lunch & dinner we are struggling, its chips burgers & hotdog sausage, fish everyday loads of salad but only a couple of choices of meat although chicken or pork is cooked fresh on the grill, just.nothing to go with it except canarian potatoes or chips. Obligatory pasta & sauce, paella & a few dessert cakes, fruit & and ice cream. Drinks are quite expensive in hotel, we found cheaper to drink outside locally. Entertainment starts at 10pm far too late as boredom kicks in waiting,, again, its dire for the English although again we are used to the south with tribute groups & varied acts. It's a relaxed resort which others love but it's not for us. Hotel overall is great if you just want a clean comfy place to relax & do nothing but for a fortnight for us, its getting quite tiresome.

This was our third stay at Hotel Botanico, and we felt like we were returning 'home' after a gap of 2 years because of Covid. This is such a beautiful hotel, in a stunning, peaceful garden setting. The rooms are excellent, the staff are so friendly and helpful. Beautiful swimming pools and amazing spa facilities. There are lots of restaurants and bistros very close by, as well as the hotel's own restaurants, and a shuttle bus leaves for the main port just a 10 minute ride, which is full of restaurants, bars and shops etc. Jet 2 holidays were efficient, helpful, and all the arrangements worked.

We spent 6 lovely days at the Hotel Las Aguilas Tenerife. The hotel is clean and comfortable. All the staff here are very friendly and speak several languages. We stayed in a suite which was comfortable and clean. We went all inclusive and the variety of foods available at meal times was wide, catering for all needs and preferences. There is a free bus which takes you down into Puerto de la Cruz and back if you want to walk along the beautiful harbour and coast, or see the town. There is evening entertainment every night in a comfortable bar. There is a separate pool area for those over 14 if you prefer a more peaceful time by the pool. The main pool is very clean and lifeguarded the whole time it is open. We would recommend this hotel to anyone.

I will try to give a fair review, since we spent 10 days there and spent a wonderful time. The hotel was the only....not minus, but the weak point. Starting with the good and positive points: The breakfast is good. Is great for a 3 starts hotel. is nothing missing. The great point is the terace near the pool, very nice, full of flowers, breakfast was a joy every morning. The pool (for those that spent time at the pool (never understood why when you have the ocean and the beach near...) ) is great, big enough to swimm. The room is average, normal for a 3 stars hotel, clean, nice balcony (we had a 1st floor room) big confortable bathroom. The only, but important, bad point was the missing of the airconditioning. In August when we were there in the room was each night 30 degC. we slept with balcony door fully opned and a fan running, was really not nice. But, I guess, if you do not stay in July - August is ok. I would definetly reccomend the hotel, except Augut.