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Our second trip to this outstanding resort and once again it exceeded our expectations. The staff went out of their way to make this such a memorable trip. We had a few problems with car hire which the staff went above and beyond to help us sort. Alessandro the hotel manager took a personal interest in helping us which was a much appreciated personal touch. Breakfast is a highlight on a beautiful veranda overlooking Lake Lugano with no request being too much for the delightful and accommodating staff. On both occasions accommodation has been fantastic with both rooms having a beautiful view of the lake. Beds are wonderfully comfy and pillows are wonderful. Really pleasant bar manager Marco would go to great lengths to serve us. Again a wonderful personal touch. Walking into Cimi and Porlezza is both a really lovely experience with an abundance of Olive trees and fig trees surrounding the complex. We had a couple of overcast days where we used the spa facilities. Again a superb experience. I would highly recommend this environment conscious, customer conscious resort.

We have just returned home from a week at this hotel feeling very relaxed. The staff in all areas from reception to restaurant staff were so friendly and helpful. Our room was clean and spacious and had a lovely view of lake Lugano. We did not pay to use the adult only spa but used the family spa and sauna. We found the best time to go was after 6pm as it was quieter. The spa had sauna, steam room and relax area where children under 16 were not allowed. There are 2 outdoor pools which we did not try as they are not heated and also private beach area. We were on half board, the breakfast had so much choice. The evening menu changed each evening, we had to pay for our drinks. There is parking on site but it is chargeable. The staff are knowledgeable on places to visit.

I stayed here for 5 days and was very comfortable. I had a solo room with a great mountain view, it was an absolute joy to wake up to. Breakfast is included and they serve the creamiest cappucino I have ever tasted, seriously, its insanely good. They also serve a delicious, rich and moist slice of cake, boiled eggs, fresh fruit and some more of the basics for breakfast. There's a fee if you want to have your eggs fried or scrambled. The mattress was of a great firmness and I got an extra pillow on request. If you need an adapter for your laptop, they have this for you as well. If you want to bring some groceries in there's a fridge you can use downstairs. I'd say the only thing that really bothered me was not being able to make tea in my room. I missed having a kettle, instead I'd have to go downstairs to ask for a cup of tea, that got charged to my total bill at the end of my stay. Besides that, all the staff was incredibly friendly, especially the breakfast staff. The village this villa is located in is also very friendly and quite pretty. There's enough places to walk or hike to for some stunning views, nature and rock collecting. I got a very warm welcome in San Fedele and definitely would recommend anyone to visit. The locals are kind and fun-loving. For solo travelers who don't speak Italian very well it can be a bit intimidating to go out since all nightlife is accumulated in one street and they don't speak a lot of English, but seriously, just go and try your best. Wish people a nice day or evening in Italian, and Google Translate your way through it. There's some people who speak English but generally, just try so you're not being rude. On the day of my birthday, the local flower shop owner came by in the morning and picked and handed me a bunch of beautiful flowers (without knowing it's my birthday). It was a great moment, really made me happy. She was incredibly nice. Her truffle dog is pictured, don't try to pet him lol. On the last day I happened to see her again and got handed some amazingly fragrant flowers, again 🥰