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5 stars for customer service. The staff here arranged our EBC trek and a trip to Chitwan for us while we were in Thamel. They also booked us a tour of Kathmandu and a massage when we got back from our trek! If there is anything you need or want to do, the staff here will make sure it happens. They also will store your luggage safely while you are away. Loved the flexibility. The shower was hot and the room satisfactory, especially for the affordable price. Walking distance to all of the shops and restaurants you could want. I do recommend ear plugs if you are a light sleeper. Thamel is extremely noisy- I don’t think this is something you can avoid if you are staying in this area.

The service attitude is very good. I can speak a little Chinese. The breakfast is good. You can also add some egg rolls. The taste is good. The room is clean and very quiet. It is very close to the airport.

I recently stayed at Hotel Serenity for one week and had a wonderful experience. The common space is very clean and well-maintained. The room was comfortable, had great wifi, hot water in the shower, a heating/cooling unit and TV/cable. The staff is exceptionally friendly, responsive and professional. The location is very convenient to many Thamel attractions, yet more quiet than other streets in the area. I would highly recommend Hotel Serenity for your next trip to KTM!

My stay at the Lemon Tree Hotel in Kalina was a delightful experience. The hospitality was exceptional, with staff members Nagma, Shruti, Madan, and Vinayak consistently exceeding expectations. Their friendly and attentive service made me feel welcome and comfortable throughout my stay. The food at the hotel's restaurant, Citrus Cafe, was equally impressive. The menu offered a wide variety of dishes, catering to different palates and dietary preferences. Every meal I enjoyed was fresh, flavorful, and cooked to perfection. Overall, my stay at the Lemon Tree Hotel in Kalina was positive. The combination of excellent food, warm hospitality, and attentive staff made it a truly enjoyable experience.

Really loved to stay at Wawa... Nice service and really appreciate their staff ... Over all beautiful ... Rooms are very excellent, food is good ...over all I give 5 stars to this hotel ...Hotel management is helpful in all respect ...request all atleast stay once in this hotel ...really will enjoy staying there ...my best wishes to WAWA staff and management...good luck and God bless

The location is good, you can find a lot of places to go from the small hotel. The facilities are average, but the air conditioning is quite good. This is a better place than the surrounding hotels. The hotels around the former are not air-conditioned. Health is really not good, and the quilt is dirty. But there is a advantage here, that is, every bed has a charging facility on the bed, which is convenient for us who want to charge the mobile phone, but also to charge mobile power and wifi. Breakfast is delivered to the room, this is also done better (remember to inform the store for breakfast half an hour in advance, the pace of local people doing things is relatively slow, this Chinese must adapt)

I stayed here for a week while attending a conference at the Radisson Hotel which is just across the road. I'm so glad that I made the choice to stay here rather than the conference venue. So many reasons why, including the following: 1) The staff are a standout. Every staff member I encountered greeted me with a warm smile and was eager to help. Stand outs were Dolma and Sarita but honestly everyone was wonderful 2) I felt safe and relaxed in the middle of busy Kathmandu. I ate most of my meals in the courtyard and enjoyed hearing the birds each day. I dind't expect my stay in Kathmandu to be so rejuvenating! 3) The food was incredible! The a la carte breakfast menu (including in the room cost) was extensive for such a small hotel and every I ate was delicious - my favourite was the chai masala granola. I ate dinner most nights at Piano Piano the inhouse restaurant and loved everything. It was unexpected to eat such good Itailan food in the middle of Nepal! I even brought my colleagues who were staying at the Radisson here for dinner one night as the food was so much better than where they were staying. 4) I stayed in a compact room that had everything I needed. 4 litres of bottled water was provided each day which was very helpful. 5) The location is close to things without being too busy. A walked to the Thamel area in about 20 minutes (just be careful crossing the road!). There are a number of small shops on the small stree next to the hotel so even if you don't have time to get to Thamel, you can shop for clothes and souvenirs nearby. I wish another trip to Nepal was on the horizon so that I could visit again. Thanks so much to all the staff.

Hotel Excelsior, right in the center of Kathmandu Tourist area. As in name ExcelSIOR it is Excellent place to to unwind and Plan your Trek into the mountains, valleys or even Pilgrimage. Managed by family friendly Staffs and knowledgeable of your needs. Rooms are clean with rooftop Restaurant and close to everything that a tourist needs. Room rates are reasonable, food clean and tasty. I will be more then happy to come back for future stay. The owner goes above & beyond to help when in need.

There are typical Nepalese style hotels, but the water quality is slightly yellowish, and everything else is fine.