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The staff really are very interested, especially the lady of Arzu is very interested and she is laughing, sincere. The hotel is very comfortable, everything you need is available, rooms are very clean and elegant. Yalova is the only hotel I prefer

We stayed with my family for 3 nights, we stayed in the 2 bedroom suite room, it was really a very wide and beautiful room, our holiday was very nice from the beginning to the end. Thank you very much for the smile and the area of all staff.

Yalova / Çınarcık civarında şimdiye kadar en iyi konakladığımız otel. Otelin konumu Çınarcık Taşliman direkt Sahilde, yürüyerek kolayca Çınarcık Merkeze geçebiliyorsunuz. Çok iyi ağırlandık, personel çok nazik ve her türlü soru ve problemlerde yardımcı olup çözüm buluyorlar. Odalar şık ve güzel, büyük balkonlar mevcut. Temizlik konusunda da diyecek hiç bir şey yok, günlük temizlikler çabuk ve detayında yapılmaktadır. Tek eksi puan duvarların çok ince olup, o yüzden sesler kolay geçmesi. [9/10]

It's very nice, it's just a problem in terms of location, other than that, it's a very suitable place for accommodation.

I stayed in this hotel 4 nights. While booking, I did request to room far from the restaurant and entrance facing room because of the very loud music ( restaurant) and constant small of the cigarette ( from the balconies facing both entrance). I sent a few msg, nobody replied to confirm. However in arrival I got the room requested. Staff speak barely English. To order a orange juice I had to show/ explain with my hands Breakfast was mostly the same, dinner variable and tasty. No juices was on the buffet. The strong point of this hotel is the roof pool. Thermal water, very hot, good for relaxing. However,some of customers was really annoying: speaking ( shouting) VERY loudly on phone/video call. Also they was very drunk ( at 14 h). They completely ignored the staff and other guests remarks. Myself, asked them to be more quiet as a response was”Fack” probably only 1 word young Man new in English. He started to put the peanuts, snacks in to the pool trying t get my attention. I stayed calm, until he took bathrobe where was my phone,key card, some personal belongings and out on him I asked him to give it back. He was very aggressive towards me. He didn't understood anything,due to drunkenness. Luckily the staff member took my belongings from his pocket and returned them to me. SPA HOTEL 4 STAR*** THIS SHOULD NEVER HAPPEN! Never ever during my stays in hotels with 5 stars or without any I didn't seen similar customers behaviour. Staff had to stop it straight away and strictly. But nobody did. So. Hotel itself is ok, I mean room what I had. Cleaned every day . Some mold in the bathroom, smell of cigarettes in bathroom coming via ventilation. Spa, so/so . I give hotel 4 *. Just not to harm them with a bad score.But my feedback is definitely not positive.

They need to explain the reservation like we are made the search not like what they have Because of wrong reservation they forced us may we are pay for the next night or keep the reservation like they trip.com gift us we was eight adult with one baby the problem is when we are made the reservations through trip.com the search was for eight adults and one baby but the reservation was for adults with nobody else