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Clean and hospitable staff

This hotel is such a gem in the Roaring Fork Valley! We were there for a short cross country ski trip for which the location was perfect. We could easily access the trails in Basalt, Snowmass, and the Aspen Nordic Center without having to stay all the way up valley and deal with the traffic and expense that entails. The room was updated and clean. Our room overlooked the river and we made good use of the chairs outside the room, enjoying our morning coffee. Breakfast was good and much appreciated. The staff at the front desk were all friendly and efficient. We really couldn't have asked for anything more. We'll definitely be back!

Blanket’s had other people’s long hair all over. So disgusting. 🤮 Do a better job cleaning your hotel blankets.

Very good

The location is excellent, but the hotel facilities are old and OK!

Well we returned to the mountain chalet and we didn’t have the same great experience. To be honest it seems as if the ownership of this hotel doesn’t really care about what happens there anymore. There is no continuity from one day to the next. No one seems to be in charge, you’re just at the mercy of the front desk staff and the mood they are in as they make up different rules each day. For instance one of our favorite parts about this hotel is the wood-burning fireplace. You can see my review from last year spoke about this amenity. However when we returned this year, we found the experience not so pleasant and relaxing. I made a nice fire one night and was actually told by a nice maintenance man as he was refilling the wood stuff what a great fire it was and if I needed any help. The next night we came and made the same type of fire sat and relaxed went to a room for a second to get some snacks and came back to see the fire has been spread out and put out. That’s when one of the ladies from team cranky told us, with a furrowed brow and a frown, they have decided to arbitrarily limit the maximum number of logs allowed in the fireplace at any time to four. If you need to read that again please do so. They told me in a 10 foot wide fireplace that four half split logs was the maximum to burn. At this point I knew that woman had never made a fire in her life because no one can start and sustain a fire of half split logs using only four to start, or at a time. The complaint was that the fire was crackling. I almost didn’t know whether to spit or go blind. It all went downhill from there as each day a different team of front desk personnel presented a totally different hotel experience. There was the cranky old ladies team(s), the fun young guys team (the young guys were the only ones who actually seemed to care if you were enjoying your stay) and then people who really seems to be kind of in the middle. So you get one maintenance guy and one set of front desk staff telling me how I’ve got the run of the place and I can make a fire so I’m comfortable. And then another set of front desk staff and maintenance to glare at you, scowl and make stupid rules as they scold you. I honestly got the feeling like I had just stepped into my big brothers room and was shouted out whenever I went to ask the wrong group a question. I like the Mountain chalet for the quaintness and value, but I probably won’t subject myself to the unsettling experience of having different rules on different days and at different times of day instituted by the front desk staff.

Love Laurelwood Condos! This is a great experience start to finish at an exceptional price. I have stayed here many times over the years and truly appreciate Laurelwood. The staff do a great job from booking, checking in, any needs during your stay and check out. They are very friendly and accommodating. The property is well maintained and every condo I have stayed in has been very nice. Great access to the upper village at Snowmass. Just minutes away from the lower village. It is also 15 minutes to Aspen….without the hustle bustle of staying in Aspen. Definitely a more laid back vibe for relaxation after your day’s activities.