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Check in/Check out process was easy and smooth. My only gripe is that an alarm clock started ringing in the vacant room next to mine at around 6:30am 😩 I called the front desk and was told there was no one their to come turn it off. Finally, someone did about 15 minutes later.

I had a change of plans and needed to change my rooms. They were incredibly helpful. Unfortunately, the room I was moved to looked like it hasn't been touched in weeks/months. The bed had no sheets, stains, cut up straws everywhere, TV was on the bed, empty air-rifle box.. trashed room for sure. I went to the desk for help, and they immediately moved me to a new room. Much, much better... but knowing what that one room looked like, left me feeling a bit weirded out for the rest of the hotel. I was under the impression that there was a breakfast, but it was not available. Not a big issue for me tbh. This is definitely a ”Get you what you pay for” situation. If I had to stay here again.. I would, if there were no other options.

The last time I stayed at this hotel the room was very dirty and had mice in it I pulled the bed out and there was actually a dead mouse behind the bed. Also they placed me in a room thit's a room that had no electricity at 1st so I had to return to the front desk to switch room. Overall the 1st time I stayed there was horrible, however this 2nd time I stayed there the room was upstairs and it was actually clean and a little bit better the water pressure was horrible but other than that The 2nd time there was extremely better than the 1st time. If you stay here I would definitely recommend asking for a room upstairs. The front deskPeople were very nice and helpful. Also a lot of the rooms have Problems with electronic locks I had to go back to the front desk twice to get a new key and they ended up having to just come up with the master key to open it. The problem with that was when I left and came back I had to get them to do it again. So basically I could not lock my door when I left or I would lock myself out.

I called first to ask if we could have 2 rooms next to or close to each other. She assured me that would happen. So I made a reservation on June 9th for 2 double rooms, for the night of June 24th, 15 days later. We got there between 3:30 & 4:00. We were told the rooms weren’t next to each other, only one room was ready & the rooms were on different floors. The lady who checked us in went to make sure the room on the first floor (#112) was ready. We found this very odd as check out time is 11 & check in time is 3:00. She came back out from the hallway to the rooms, with another woman, who was protesting the price of water. The clerk told her “the price of everything is going up.” She gave us a key, & we went to get our things from the car. Our group of 4 fought our way to the lobby with our belongings, because there were refugees blocking the main entrance. We put everything in the first room, avoiding the trash strewn all over the hallway & we smelled bacon throughout the hallway. Multiple problems with this room include: the light in the bathroom didn’t work, there was a bag of chicken bones spilled behind the door of the room, there was trash behind the nightstand, no room phone, no microwave, no trash can, the tv didn’t work, the toilet seat wasn’t attached to the toilet, & the biggest thing was the smoke detector was not on the ceiling only BARE wires hanging! Staff came to clean up & fix the bathroom light. We left for dinner & when we came back 2 hours later, the old light fixture for the bathroom was in the entryway of the room along with the cover for the light & the light STILL didn’t work! That pretty much cancelled any sense of privacy as the bathroom door had to be opened while in use in order to see anything. Obviously, they couldn’t use the shower & were naturally reluctant to do so, because of the poor condition of the hotel & room in general. Children were constantly running up & down the hallways, screaming & banging on & into the room door, until well past midnight. Later, feces were discovered on the bedsheets. Just after midnight, there was a screaming match between 2 women in the hallway of the first floor, directly outside of room 112. It went on for hours. No room phone, so couldn’t call the front desk to report it, though how they couldn’t hear it from the front desk, is a mystery to me. Of course, no one in their right mind would have gone out to the hallway & make their way to the front desk personally, not knowing how serious the hallway fight was. When we were able to get into the 2nd room (#204) it also had a disabled (wires hanging) smoke detector, & the shower, once turned on, had mold coming out of it in clumps, no microwave & no refrigerator, the only accessible working electrical outlets were on the lamps, none in the bathroom, the phone was on the bottom shelf of the nightstand also disabled, we didn’t attempt turning the tv on with the electrical issues in the room, cigarette burns on the sheets. Raw c

Simply put….This hotel is modern and extremely clean. The staffers were all great and the location of the hotel was perfect. The whole area is great to relax and unwind without going too far. We were able to park our car and walk to eat and shop.

Very pleasantly surprised upon arriving. The modern hotel is located in a convenient, quiet, seemingly safe residential area with good parking and pleasant, welcoming aesthetics close to amenities without the commercial noise. Stayed for two nights. The modern room was terrific with ample amenities with a full-size refrigerator, dishwasher, microwave, clean dish wares. Terrific housekeeping staff. Clean, clean, clean! The cleanest hotel room I have stayed in years. I like the ability to tip the housekeeping staff via a QR code in your room. I did so with pleasure! Bathroom sparkling. Excellent modern window shades to block outside light. More cool hotel amenities such as purified water stations to fill your water bottles, so great to have! The only issues were a large group staying at the hotel and someone was running around their room above me for an hour and a half in the middle of the night. As well, every hotel should place signs in the hallways telling people about QUIET TIME after 11PM. Some upscale hotels do so to prevent exactly what happened to me during my stay. At 1AM people were in the hallway talking loudly without any consideration for other guests sleeping and then began knocking on their friends doors. Definitely would visit again -- it was an oasis amongst the desert of poor or average hotels set alongside a major noisy highway with bad reviews. No outside noise. No loud truck sounding air conditioners. No comment on breakfast as I did not have time to try it.

Our room and stay were awesome! 100% recommend staying. I requested to stay on the top floor, and they did that for me!! The breakfast was a 11 out of 10! It definitely was one of the best buffet breakfasts that our family has ever had. I highly recommend this hotel if you are in the Baltimore/Owings Mill area.

The hotel is kind hidden in a dark area (I arrived at night), which made me wonder. Other than that, I had a very nice stay. Everything was comfortable, pillows were very nice. Breakfast is pandemic style: cereals, some bread, etc, things you see everywhere nowadays. The only hot food is make-yourself waffle.