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We found the Hilton Vancouver to be a great hotel that also provided great service! Before the visit, I got a text asking if we needed anything so I asked Dickson about possible upgrades for a Diamond --- he offered an upgrade to a park view (same room type) and when I asked about the Junior Suite, he offered a paid upgrade into one which I took since it seemed reasonable (some hotels upgrade me for free to suites but it sounds like for this one this class of rooms is beyond the usual free upgrade stage, but I still did it to try out the suite). I appreciated the communications from Dickson about our upcoming stay and he provided us a high floor room for the suite. The room itself was quite nice - note that the Jr Suite is still just one room (with a King bed and no sleeper sofa (there is a single seat couch) but with tables in both the entry area and near the bedroom; it was hard to tell from the photos and at check-in someone in the front said there was a sleeper sofa so I suppose some of the other rooms might have that). We liked the 'kitchen-like' table at entry as it was situated right in front of a window facing the park. Breakfast was great - they have a restaurant called Gray's and Sharon took my to-go order and was both prompt & very professional, and food was good (Diamonds get a $15/day credit so you can use it there for B/L/D). Staff was all very good and helpful to questions I had since this was our first (of probably many) trips to Vancouver.

During a power outage we made a reservation atca different Residence Inn only to have it canceled via email a few hours later. I called this location and not only did they have a room, after hearing of our lack of power the agent told us to come up even before check in hours. The kindness shown to us as we were desperately seeking lodging on day 4 of a power outage was simply the best and very much appreciated! From my initial phone call, to the check in process and late the next day when we checked out early - customer service and kindness were topnotch! When we checked out early, the agent wanted to make sure that we did indeed have power and that our home was safe. And despite us checking out past the cancelation time, we were not charged for that night. The staff is simply awesome and your kindness was a light we so desperately needed. The studio room was spacious and comfortable, although the bed was a little too soft. The room was clean and the kitchenette was perfect.

We went as little couples getaway for a night. The staff was amazing, food was amazing as well. We stayed in a king room and it was perfect. We would definitely stay at the Heathman again. Plus they are dog friendly so we plan on bringing our dog next time.

We booked this property for four nights on a recent visit to see family. We had booked a king bed room for our stay. The person working the front desk at check-in was new and had clearly not been well trained. The first room she put us in had two beds. We returned to the front desk and requested to be moved to a king bed room. She assigned us another room - and - surprise! - it was another two bed room. Again, we dragged all of our luggage back to the front desk. This time, with assistance from a co-worker, we were finally assigned the correct room. The room we finally ended up in was very dated and not very clean. The couch was ripped and there was hair in the bathroom sink. By this time, after driving 5 hours and being on our third room, we decided to stay put. The front desk staff in general was not very friendly. They rarely greeted us as we came and went from the property over the four nights we were there, even if they were not assisting other guests. The advertised on-site ”restaurant” was a complete joke. It is actually a bar and the only food item available is pizza. The bartender admitted that they only served the pizza so they could call it a restaurant. She also told us the pizza was ”not good”. Needless to say, we did not eat there. There was only one elevator for the property and it was very slow and very small. We are Hilton Honors members and have stayed at many Hilton properties, including other Doubletree properties. This property did not meet our expectations for the Hilton brand. We will definitely not being staying at this property again.

Sonesta ES Suites in Portland Vancouver is a service suite, with kitchen facilities. That made it very convenient for in room dining. There is a full size refridgerator, so it is almost like living at home. We carried a lot of food for our travel, so it was convenient to put perishables in the fridge. There is a stove and microwave for cooking. The hotel staff was excellent. The area is safe. And for breakfast, check out Marguerita, the breakfast hostess. She will help you select your meal and send you on your way with a smile.

The staff was helpful and friendly. They have a great lobby. The hotel has a clean swimming pool in which you can enjoy until 10pm. My only issue was that the sofa bed didn’t appear to be clean. I found long human hair on the bed before I was going to lay down.

The room is spacious and well-equipped with a refrigerator, microwave and safe. It is clean and tidy, with good service. It is very close to the mall and convenient for shopping. I stayed there for 7 days and it is worth recommending.

This was an good hotel overall. The grounds were pretty with nice outdoor seating options. The front desk staff were friendly and helpful. The rooms are in different buildings with lots of exterior stairs. The elevators are hidden out of the way. The rooms were weirdly furnished. You can easily walk to a couple of decent restaurants and a coffee shop. This is not near the downtown area. The breakfast food was really terrible compared to other Homewood Suites.