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"Overall, I had a really nice stay at this hotel. The highlight for me was definitely the view. I had a room overlooking the ocean, and waking up to that scenery every day was absolutely beautiful. The room itself was lovely as well clean, well-maintained, comfortable, and furnished to a high standard. The location is great in many ways, but there is one thing worth mentioning. The hotel is right next to a train station, which unfortunately can be quite noisy. I’m a light sleeper, and I often woke up when trains arrived, especially late at night or early in the morning because of the warning sounds. I ended up using white noise to help me sleep. If you're only staying for a night or two, it probably won't bother you much, but for a longer stay it may be something to consider. I didn't get a chance to use the facilities, but I did have a look at the rooftop bar and swimming pool, and both looked fantastic with amazing views. The breakfast was probably the weakest part of my experience. I only had it once and then decided to explore some of the nearby cafés instead. Honestly, I enjoyed those much more, and it was a nice way to discover the area. As for the service, the staff were always polite and helpful, but they seemed quite stretched. Whenever I called for assistance, it usually took around 30 to 40 minutes, and sometimes I had to follow up. That said, it wasn't something that really upset me or took away from the overall experience. Despite a few minor drawbacks, I genuinely enjoyed my stay. The beautiful room, stunning ocean views, and overall atmosphere made it a memorable experience."

"This was my second stay at Cinnamon Grand. My first experience was excellent. This time, I checked in late, and since the rooms in the usual section were full, I was assigned a room on the other side. The facilities there felt noticeably older, the hairdryer was broken, and the bathroom was smaller than in the other section. Furthermore, the cleanliness was poor – there were clumps of hair and a dead cockroach, and no slippers were provided. It felt like the two sections of the hotel had different standards for room upkeep. Since it was late when I checked in and I was only staying for two nights, I decided not to ask the hotel to change my room. If you're staying here, I recommend choosing a room accessed via the front desk entrance, rather than the one next to the pastry shop. I hope the hotel can improve the standards of these rooms. The staff were very friendly and helpful. During check-in, there was a system issue, and I was initially assigned two double rooms. The staff member then had to check four different rooms to find a correct single room for me. I really appreciate their effort. The hotel is a 15-minute walk from the beach. However, it's quite a distance from the artificial harbor and the shopping mall, so it's best to take a tuk-tuk."

"Stayed for 4 nights as i had a wedding to attend.  It was my first time visiting Colombo City so went in with lots of excitement in general.  Got to hotel pretty late, but was welcomed by a very friendly doorman who took all my bags.  Check in was smooth.  Room is very clean, modern, full A/C, it's all well done.  I had a nice view to the city and the ocean.  I used the gym, it's decent, has everything you need to keep yourself fit during your stay.  There are loads food places, like western to asian food all near by.  50m away from a big supermarket if you need to grab anything.  It's about 20,25 mins away from Red Mosque on Tuktuk.  I'd stay here again for sure. "

"I booked this hotel online two months in advance (February 2026). Upon arrival on May 5, 2026, at 4:00 PM, I provided my valid ID. My wife did not have a physical ID with her. Nowhere in the hotel’s published policy does it state that every guest must present a physical ID. Instead of helping, the front desk staff were shockingly rude. They created a scene and treated us like criminals. Our first impression of what was meant to be a 3-day stay was ruined before it even began. It was clear they had no intention of resolving this minor issue professionally. Their handling of the situation was absolutely horrible. With great difficulty, my wife was able to get a copy of her ID via WhatsApp. If not, the consequences would have been unthinkable—even though we had fully complied with all documented hotel policies and had paid in full two months earlier. I was deeply disappointed and disgusted by the front desk staff. I would never recommend this hotel to anyone looking for a peaceful welcome. That said, the room service was excellent. That is the only reason I am giving a good rating instead of a lower rating."

"Excellent Stay – Super Convenient Location I had a great stay at this hotel. The location is extremely convenient, right next to Oasis Marino Mall with lots of shops and restaurants within walking distance. The rooms were clean, spacious, and well-maintained. Housekeeping did a wonderful job daily. Check-in and check-out were both smooth and efficient – the front office staff were friendly, professional, and very welcoming. Overall, an excellent experience. Definitely will stay here again on my next trip and would recommend it to anyone visiting the area."

"We recently stayed at Galle Face Hotel, Colombo with my family. Overall, the hotel experience was good, especially the location and service. However, the rooms feel overly traditional and colonial, which does not fully meet modern-day requirements. The heavy wooden furniture and old-fashioned, posh décor may appeal to older patrons who appreciate classic heritage styles, but it may not suit travelers looking for a more contemporary stay. The electrical points and facilities are also quite outdated and not convenient for today’s laptop- and gadget-dependent travelers. I would suggest that the hotel consider modernizing some rooms and amenities, while still preserving a few heritage-style rooms for guests who prefer the traditional experiences."

"I recently stayed at Amari Colombo in Colombo, and overall I had a wonderful experience. I was especially impressed with Nishel. Despite his young age, he was extremely professional, respectful, and attentive to our needs. He immediately helped us find the most suitable room for our stay and handled everything efficiently. Upekha was also very helpful and kind throughout our visit, always ready to assist with a smile. The only negative point was the early check-in policy. We arrived around 5:00 a.m. and were asked to pay an additional $150, which felt quite expensive and significantly higher than the average nightly rate listed on various booking platforms. Other than that, everything was excellent. The view was stunning, the rooms were spotless, and the breakfast was rich and delicious, offering many options from both local and international cuisine. I would definitely choose to stay here again. Thank you for the warm hospitality!"

"The hotel is located in an alley, with a restaurant right downstairs. There are also many restaurants around. The hotel rooms are well-equipped, spacious and well-ventilated. The air conditioning is powerful and there is an elevator. It is the most ideal hotel I have stayed in Colombo, with a high cost performance."

"We came to Sri Lanka for Chinese New Year, and the country gave us a wonderful experience. The hotel's service was excellent; they even added an extra bed for us since we were traveling with a child. That evening, we had Chinese food on the 10th floor and saw the stunning infinity pool. The Chinese food was quite good. Breakfast was also fantastic, and we got to see the small seaside train from the second floor where we ate! And, of course, the ocean! The tea here is excellent, definitely worth trying."

"The service was satisfactory. The room had a small sofa and was decorated in a predominantly red color scheme. The swimming pool offered a great view, though the water was a bit cold. Breakfast was plentiful. Lunch was Western cuisine; the dishes were exquisitely prepared and tasted pretty good, but the serving speed was a bit slow."