Hotel Palazzo del Mare - Essenza

"The hotel's location is very good and not far from Old Town. It is a small boutique hotel and staff were friendly all but one, the bookings Manager Grazier (not sure if that is how you spell it). Be careful when you book a double room with a sea view because the photos on their website are misleading. It is more like a 'partial sea view' as the view when you look out is of the next building and only when you come out on the balcony and turn right is when you see the sea. In my opinion it should not be advertised as 'sea view' but 'partial sea view'. Nevertheless we asked to speak to Grazier the Manager and was told we should go find him around the beach area. We could not find him and finally met him the day before we were due to checkout. He was rude and asked us why we had not paid for the booking (apparently the receptionist should take payment on check-in but she did not ask us) and when we explained he made us feel like we were going to run away without paying. We paid the bill as we felt pressurised and bullied but his answer to my issue was blunt and he said that it was a sea view. He has no idea of customer service and is the downfall to the hotel's reputation. Nicholas the Beach Bar Manager was polite and friendly and gave good customer service. The bar staff Savo and Georgo were super attentive and friendly and gave great service. Breakfast is minimal and a small room so if busy you may have to wait for a table."