The Westin Excelsior, Florence

地理位置優越，景色宜人、出行方便；早餐美味豐富，前台及餐廳服務熱情周到。

設施：好 衞生：好 環境：好 服務：好 位置好 景觀好

不錯的酒店

This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long days and unwind. Worth the money! Make sure you have a cocktail and enjoy the live piano player if you get a chance.

Nice hotel just not as clean as it could have been. We stayed two nights and were bitten on our back and arms by bed bugs. Very poor response from the hotel when I reported this to them. Also the banisters around the main stairs were really dirty so basic cleaning is not being carried out. It should be much better for a hotel at this level.

what a horrible experience. this is supposed to be a five star hotel? paid for a superior upgraded room and received a different room. the hotel justified it by stating that the room faced the river which is what i booked. no, i booked an upgraded room with a river view. more importantly, we were placed on the first floor right above the restaurant and the lobby and could hear everything happening below us well into the night. we could even hear the chairs dragging across the floors, the lobby music that played past midnight, and the constant conversation occurring below us and in the neighboring rooms. my wife and i never request service to our room as we prefer to not have people in our room. in turn, we ask for the normal replacement of water and towels every other day or so. we had to request this over and over again before we eventually just went downstairs and retrieved it ourselves. when we tried to speak to the hotel about the issues, they advised they didn't have a solution other than moving us to a new room the day before we checked out or providing us free buffet breakfast for our stay. this was priced at $55/person for a cold mediocre continental breakfast. we were staying there for 6 days and our stay cost over $6000. what a disappointment. 5 star hotel? more like 3 star. we stayed at the Marriot in Rome right before this that is considered a 4 star and it was SIGNIFICANTLY better in all avenues. if you're looking for a 5 star experience, stay away from this property.