Επισκέπτης Χρήστης
28 Σεπτέμβριος 2023
I was ripped off by the management of this hotel.
After a flight delay and lost luggage my wife and I were on the street in Florence work no plans to stay. The calendar interface was a bit confusing and I found on the confirmation that I had booked for September instead of August. I contacted the booking agent, who agreed to contact the hotel to request cancellation. Shortly they replied to me that the hotel refused to allow cancellation of my 1 night, $198 room. I contacted the hotel and they told me their contact with the booking agency prevented then from allowing the cancellation. Later communication with both Trip.com and Wyndham confirmed that this decision was totally at the discretion of the hotel. Not only did they retain my payment for a hotel room they could have easily re-booked, they lied about it.
This hotel has really heartless, uncaring management.I f you have any problem with this hotel, plan on getting screwed.
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