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"The hotel is looking and feeling very tired and dated and in serious need of upgrading.  They’re charging 2025 prices for 1980 standard services.  They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings.  There was serious problem with running hot water in the room as well as in the showers in the spa.  I overheard many guests complaining about no hot water in their rooms at reception.   Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread!  Fort William boasts artisan bakery’s so no excuse there.  During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table.  When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable.  Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard.  We were not encouraged to dine in the hotel at all. The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.   Positives:  the room was clean although all views from most rooms do not look out onto anything nice.  Temperature of the pool, steam room and jacuzzi excellent.  The lounge bar appeared to have the best atmosphere and felt like a highland hotel. Would I recommend this hotel? Definitely not!   Would I stay there again? Definitely not!"

"This is the most expensive one I have ever lived in the UK but the smallest one. The price is too low and the check-in procedures are the most cumbersome. But the hotel is very beautiful, the location is good, the aunt who serves is very warm, the breakfast room is amazing, and the breakfast quality is very good."

"Very cozy!!"

"I go to this hotel for hiking in Ben Nevis. This hotel is not far away, just 15 mins car drive. The hotel is clean and the bathroom with good supply with hot water. View from the window is beautiful. For the price which have 2 tasty dinners and buffet breakfast is good deal. Also, live band at night is also enjoyable. I recommend this hotel to everyone."

"I enjoyed my stay with my family for 2 days here. There's a lot of adventure activities that you can do. The location is good and the service was excellent. I didn't get around to trying the food here but they had really good options!"

"The hotel's biggest advantage in Fort William is its location. Just turn right from the train station and it's about a five-minute walk away. There's no uphill walk at all, and the road is flat, making it very convenient for those with luggage. We didn't have breakfast, but the hotel's facilities are decent. There's a large supermarket just down the road from the train station, with self-service laundry facilities nearby."

"Have stayed here before and suited us to return. Its a good comfortable place for a few night stopover, comfortable and well located. Great value and would be happy to return"

"Large free parking, dog friendly, 15 pounds charge, good location when you have a car"

"Our hosts, Jane & Jo, were really friendly and helpful. They recommended two great places to eat in Fort William, which we thoroughly enjoyed. Highly recommended 😊"

"The surroundings are beautiful and peaceful. The lake is right outside the room, a great place to watch the sunrise and sunset. The scenery is breathtaking. There's a large supermarket just a 10-minute drive away, so you can buy groceries and cook them yourself. It's a great place to spend the holiday!"