"Πάντα έμενα στο Λεονάρντο, όταν σταματούσα στο Νιούκαστλ."

"Το κρεβάτι ήταν άνετο, αν και μόνο ένα διπλό, ωραίο φύλλο και πιτζάμες. Το μπάνιο ήταν ραντεβού. Το δωμάτιο ήταν καλό μέγεθος. Ωραίο μπαρ ξενοδοχείου. Το πάρκινγκ είναι απασχολημένο και γεμάτο χώρο στάθμευσης, συν 15 λίρες τη νύχτα!"

"Ωραία τοποθεσία!"

"4-star hardware, but unfortunately 2-star service We arrived on the afternoon of 13 September 2026. Reception was initially OK, but the problems started with the lift. The doors kept opening and closing, and reception actually asked us to manually shut the lift door ourselves. Very strange for a 4-star hotel. The swimming pool experience was worse. There was no lifeguard or visible staff member at the pool, but CCTV appeared to be monitoring guests. Whenever they thought we were doing something wrong, a male staff member would suddenly come out and speak to us in a rude and impolite manner. We didn’t even know who he was. Instead of feeling relaxed, the pool felt more like a prison than a hotel facility. When we entered the restaurant, there was not even a simple “hello” or welcome. Staff just looked at us without acknowledging us or offering any assistance. Honestly, even at a basic 2-star hotel, I would expect a member of staff to open their mouth and say “hello” to arriving guests. This is the absolute minimum level of hospitality, especially for a hotel claiming a 4-star standard. Breakfast the next morning was clearly understaffed. During our stay the hotel appeared to have low occupancy, and we saw basically one waitress and one chef trying to run the whole breakfast service. Even a simple fried egg was unavailable, yet they were unwilling to refund the breakfast charge. My conclusion: the physical facilities may be 4-star standard, but the human service is nowhere near 4-star level. Unfortunately, the service we experienced was even worse than some 2-star hotels I have stayed at in third-tier cities in China. Four stars should mean more than having a swimming pool and decent facilities. Basic courtesy costs nothing — even a simple “hello” would have made a difference."

"Its a terrible place.we found bedbugs on the bed We had our bath with cold water just because of a faulty shower.The place smells bad.We did not enjoy our stay."

"Καθαρό και εξαιρετικό ξενοδοχείο."

"Δεν υπήρχε λουκάνικο στο δωμάτιο εκείνο το βράδυ, αλλά ο σερβιτόρος δεν είχε καλή συμπεριφορά. Ήταν κακό πρωινό, το λεγόμενο σάντουιτς δεν είχε γεύση, το ψωμί δεν είχε τρόπο να βάλει βούτυρο, αλλά δεν είχε γεύση για να φάει. Δεν υπάρχει γάλα, μόνο εγώ μπορώ να πιω γάλα, ο άντρας μου δεν έχει γάλα."

"Απόλαυσα τη διαμονή μου στο Holiday Inn Express Gateshead. Το δωμάτιο ήταν καθαρό και άνετο, οι εγκαταστάσεις ήταν καλές, και το δωρεάν πρωινό ήταν ένα ωραίο μπόνους. Το προσωπικό ήταν φιλικό και χρήσιμο, καθιστώντας τη διαμονή ευχάριστη και καλή αξία για τα χρήματα."

"Very clean and quiet with great customer service provided by Ian. Exceptionally value for money. Free parking too! "