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"I have no complaints at all to this Onsen Ryokan. It is definitely an old building, but the upkeep was done well. We were slightly late to check in (need to check in by 6pm so that the kaiseki dinner could be served), emailed them on their way and they replied pretty fast. We were greeted by the receptionist that is able to speak fluent English, she showed us around and sharing the facilities available. One small disappointment is although we mentioned we would like to have dinner together with 2 other rooms (our parents and siblings) when they asked us via email before the trip, they didn't manage to arrange it (and we arrived too late to make necessary arrangements). Nonetheless, the breakfast at the hall 2nd day they did arrange a big table for 9 of us including a kid and an infant. The onsens are superb, it is clean and has clear instructions what to do. When I visited, the ryokan is quite quiet, I enjoyed the serenity a lot!"

"很偏的山區裡 可是遠離喧鬧卻是一種享受 停車場 販賣機 小賣部 都營造出一種安靜的感覺 我很喜歡 下次會推薦朋友一起來泡湯"

"Impression: Ogawaya was one of the three day-trip options I considered for my Gero trip last summer, and it left a great impression then. So, when planning this winter trip, I really wanted to stay here for a night. Since I booked late, I was lucky to even snag a room. Service: The front desk had a Chinese-speaking staff member who was, hands down, the loveliest Chinese-speaking person I encountered on any of my trips. Unlike some uncomfortable experiences I had at Dormy Inn Kumamoto and with the Nohi bus today, this young lady was genuinely warm and friendly. Facilities: During my day trip last summer, I only got to use the women's bath that was open in the afternoon. It was very clean and had a silk bath. This time, I tried the other bath in the morning, but I still feel that Sagi-no-yu has a more unique charm. Also, on the first floor of the scenic view building where I stayed, there's a 'Can Onsen' (sparkling onsen) which is open to women from afternoon to evening. It features a highly concentrated carbonated hot spring. Although it's artificial, it's definitely worth trying. The lobby has a self-service drink bar, and after a hot spring bath, enjoying a cold orange juice while watching the river flow by outside the window is incredibly relaxing. Drawbacks: The only downside was the noise from my next-door neighbors. I don't know who they were, but this is the only Japanese hotel I've stayed in where I've experienced such loud noise. Despite having two layers of doors, I was disturbed both in the evening and in the morning. Highlights: A great bonus is that the hotel's refrigerator has a freezer compartment – a freezer compartment! Perfect for storing ice cream!"

"Visited one of Japan's top three hot spring towns and booked a traditional Japanese-style room at a century-old hotel, which included two meals. The hotel offers a shuttle service from the train station, which was incredibly convenient. Check-in was a breeze thanks to the friendly staff at the front desk who spoke Chinese. The room was exceptionally spacious with stunning views from the window – perfect for two people. The hot springs themselves, both indoor and outdoor, were wonderful. Gero Onsen truly lived up to its reputation; my skin felt incredibly smooth after a soak. Free cold drinks were available post-soak, and the milk from the vending machine was particularly delicious! The meals provided by the hotel were also plentiful and tasty. The entire hotel had a very authentic Japanese ambiance. Although we only stayed for one night, we're already looking forward to a longer visit in the future! Highly recommended to everyone."

"An average quality onsen hotel in Gero. Not the best type but also better than many. It is a matter of one's choice in spending more money for better choices or not, as the price range in Gero can be 100% difference for the best and those with much lower price. All onsen are old in the hardware facilities, but traditional."

"酒店位於下呂市邊沿高地，可以看到整個下呂市。 距離下呂火車站有點距離，所以最好還是開車到達，但酒店也有接駁車的。"

"Environment and Service: The hotel is quite large and relatively new, with a big courtyard perfect for a stroll. There's also a shuttle service to and from the station. The only minor drawback is that rooms on one side face the train tracks, which can be a bit noisy, and the soundproofing isn't great."

"The room was large, clean and tidy and comfortable. The service was very good because it was a late bus from the wife cage (two hours late). It was only after 10:30 in the evening. It was originally said that I had to check in before 10 o'clock. I was worried that I could not live. I didn't expect the boss to wait for me and gave it back. The pot of hot water and because it is late, enjoy the private soup, Meimei soaked in a single hot spring"

"To be honest considering this has a 4 star rating I'm a bit disappointed. Generally speaking it is a nice place but there are small things that are lacking compared to other similar Onsen Hotels at the same price. For example they don't provide a basket to go to the onsen but only a cheap plastic bag. The Hotel itself is very old but well maintained and at least the general spaces use nice materials and decoration. Once you reach the room it becomes worse. The materials used in the room are very cheap (Vinyl Floor, Cheap Wallpaper that was put on very poorly). Some aspects of the room have been refurnished, like the sink but most of it seems to be original from the 60s-80s. The bathtub and Toilet are retro models. The Onsen baths are a mixed bag - the one on the third floor with Wood ceiling seems to be the newest and is the best of the three. The other two (panorama and first floor) are in dire need of refurbishing. They seem in very bad condition and extremly old. The worst part (for me) was the Breakfast. 90% of the selection was japanese Style (and even that seemed poor). Western Options were only Pancakes, French Toast (which was good at least) and a few sad pieces of low quality bread with condiments. They didn't even have a coffee machine!!! Only pre-brewed coffee that tasted like water."

"+ : beautiful, traditional Japanese hotel with nice tatami rooms. The room was spacious and confortable with all necessary amenities. The outdoor onsen was great and almost empty when I went. The breakfast buffet is ok. - : a LOT of stairs in the building (very difficult for elderly and disabled people, but also people with big suitcases!). There is a car that theoretically can pick you up at the train station or drop you off but I couldn’t use it when I arrived because I received no information on it beforehand or when I left because it only starts at 10am. The onsen is not tattoo friendly and you have to pay for the tattoo cover. Staff was kind but most of the time unable to offer solutions Overall, a beautiful ryokan but for the price, you can find better."