Ξενοδοχεία σε Hasbrouck Heights

Can meet the general residence, cost-effective.

We were booked for 5 nights to attend our daughter's wedding (no confirmation number or email follow up ever given--we booked as part of a wedding so had only a phone call with ”Jeff” to go on)...we found our suite not ready, so another suite on a different floor was substituted. The booking process by phone was convoluted and ”Jeff” rushed us off because he had a meeting he had to attend. The room was tiny (for a suite), dark, smelly and neither the telephone nor the TV remote worked. The Keurig machine was perched so high up I couldn't reach the water reservoir. The $16 breakfast was slim pickings, to say the least. The front desk only provided the bride's welcome bag when we reminded them, the after-party restaurant went bankrupt five days before the wedding and they didn't tell the bride until two days before (they had lost their liquor license)...in fact, the whole experience was so unpleasant, we went down the road to Homewood Suites, booked the remaining four nights there, told them how shoddily the Holiday Inn situation was, and stayed there, even though we had PREPAID and STILL WERE REGISTERED in the suite at Holiday Inn, which we had to go back and forth to for wedding events...we were willing to take the financial hit just to be able to enjoy our daughter's wedding. If that doesn't tell you all you need to know...A particularly shameful incident was when we checked on the room on the third day and found that all our personal belongings we had left there had been stolen--the bride's welcome bag, unopened bags of snacks for the after party, a cooler which we'd bought because we now had to provide our own food and beverages for the after party IN A CONFERENCE ROOM....this hotel let us down in every way. Other guests (two separate guests) were given keys to rooms that were occupied -- and one walked in on a compromising situation! Never again for this place--for the same price we had bright, airy, spacious, clean rooms and a full kitchen five minutes down the road at Homewood Suites.

The check in process was painless, and I even arrived early. No issues. The room itself was nice and clean. I enjoyed the kitchen and it was well-stocked (silverware, plates, paper towels, etc.). The fridge was a bit small, but worked for a short stay. The bed was somewhat comfortable, pillows too soft for my liking. I did not try the breakfast, as I am dieting, but it smelled good in the lobby area, and it was very popular. I did not try out the gym, but it looked serviceable. The pool is currently closed for renovation.

The hotel is very clean and the people at the front desk are very nice they did a great job on getting me to my room . The rooms and hallway were very clean and the staff was very nice The only problem I had was the continental breakfast on the top floor They only have a little bit of fruit and stuff to serve nothing hot And they had no help only one girl chatting with somebody in the back room did not come out and serve anybody so do not get the continental breakfast it's a waste of money otherwise the hotel was great 👌

The rooms was very dirty and my children and I were not comfortable at all. The lady on check in was very nice and the young man that checked me out was very understanding. That we did not want to continue our stay and understood completely the reason.

Room wasn’t always cleaned, sometimes everything was just brushed under here and there to hide it away. Had to call to request the room to be cleaned every other day. Extremely slow lift and at peak times you would have to wait at least 10-20 mins. Staff was good, location great.

This hotel was one of the choices listed on a wedding invitation, but it sure was a disappointment. First of all, finding the hotel was not easy. There is a sign by the road, but then you have to navigate through a couple of parking lots to reach the building. Additional signs would have been helpful. There was a parking garage, but it looked sketchy so we parked outside. They advertise that they offer breakfast, but it consisted of a to-go paper bag sitting near the front desk with a Saran-wrapped bagel, a tube of cream cheese, a plastic knife and a small muffin (maybe a change made due to COVID?). There was a large urn of regular coffee available for help yourself service, but there was no decaf, no hot water, no tea bags or hot chocolate packets like many other hotels often offer. There were vending machines for snacks and drinks. Interesting that one of the snacks you could buy was microwavable popcorn, but our room had no microwave. We were under the impression that there was a restaurant on site, but it turned out to be a nightclub. Our room keycards did not always work, so we went down to the front desk multiple times to reprogram and/or get a new card. Thankfully, the room was pretty clean (although the corners of the bathroom were filthy). The toilet paper was a low-quality 2-ply. The toilet handle had to be jiggled to stop it from constantly running after each flush. The metal bathroom door had obviously been repaired in several places because the patches were a different color from the door. At least there were ample towels, tissues, and plenty of hot water. Not having carpet in the room was nice. The TV remote did not work so we had to wait for maintenance (turned out to be a manger, I think) to come with a replacement remote. The room had a refrigerator, but no coffee maker. There was an iron, but no ironing board. There was only a swivel desk chair (set up at the counter/desk) to sit in. We had to set the time on the nightstand room clock. At one point, we went to use the stairway and it was disgusting with trash so we avoided the stairs. We stayed 2 nights and Housekeeping did call us in the morning to check if we wanted them to clean our room, so that was a positive. The front desk staff person must have been new because his customer service skills were minimal at best. When we checked in, we had to ask him how to reach our room because he neglected to mention that there was even an elevator. At one point we asked for restaurant recommendations, but he was unable to provide any helpful suggestions. Luckily there were 2 computers available for use in the lobby, so we were able to get our information that way. After getting home, I noticed a charge on my credit card from the hotel that was then cancelled, and the correct charge was put on. I am glad they corrected it without me having to call them, but it is just one more thing that made our experience with this place, less than ideal. Very disappointing sta

Very happy with our stay :)

This is my third review of The Carlyle over the years (across probably 25 stays), and, sadly, the first one where I didn't feel I could give the hotel five stars. Although this is specifically about a stay in November 2022, it relates more generally to the renovated rooms at The Carlyle -- and here, the 11/22 stay was our third in a renovated room. Two were in Superior Suites, and one was in a Rosewood Suite. First, the good: The service continues to terrific, and greetings from the staff are genuine and caring. Across the board, when I raised an issue, someone tried to make things better. Housekeeping did not miss a beat. The bedding and linens are top notch. I found the beds in all three rooms terrific. And, the renovations fixed what had been a tendency for the HVAC to be spotty, depending on the room. The renovated systems worked flawlessly. And, the rooms are quiet -- no street noise or noise from adjoining rooms. In the Superior Suites, the bathrooms are small. In one of the two we stayed in, we had a half bath, which made things a bit better. But, if you want a big bathroom, then look elsewhere. I find the baths adequate, and the showers delightful (as they have been across 30 years). Now, the not so good: The lighting the renovated rooms is atrocious. In the living rooms of all three suites, there wasn't enough light to read in the evening, other than in the one chair that they equipped with a reading light. The desk lamp -- while stylish -- gives off about the equivalent of a 40 watt light bulb. Who does that? There are wall mounted sconces -- with the equivalent of 15 watt bulbs in them. One room had a ceiling unit that had 3 bulbs with the equivalent of 40 watt bulbs. Why? The traditional Carlyle had great lighting -- three way bulbs with up to 150 watts in total in each of 3 or 4 lamps in the room. In this version, I feel depressed in the rooms in the evening. And then there's the bedroom. While there are lamps on the end tables next to the bed, they are on one switch. Either both are on, or neither. Why? Why not have them separately switched? There's a spot-like reading light on each side of the bed -- but that's a poor substitute from the warmth of the bedside table light. Why would anyone design a hotel room this way? I suppose if all one does in a hotel room is look at one's phone or computer, or watch TV, the lighting will suffice. But if you want to read? Forget it. And then you get to storage. In each of the three suites there was no storage at all for your things (I've seen reviews that show some rooms having dressers). Each of the living room and bedroom had shelving, but the room designers filled the shelves with design stuff that serves no purpose, leaving those unavailable to the guest. Even the closets lack usable shelving, other than a high shelf above the hanging clothes. The old Carlyle rooms had vast amounts of storage space in large dressers. It's almost as if the room design

In the black area! In the black area! In the black area! The corridor is very smelly, there is a sound in the middle of the night, there are harassing calls, the streets outside are cluttered, but there is a Chinese restaurant not far away to make up for some spiritual damage. Can't figure cheap!