Red Roof Inn Rochester - Henrietta

Good hotel in a low price

We stayed May 18, 2024. A Deluxe King room was booked and we were placed in a regular King upon arrival that had a broken A/C Heat unit -- so broken, there was a hole where you would control the temperature. We were then moved to a Deluxe King room after being accused of damaging the heat unit. In this room, the tub did not drain so you were standing in knee-deep water by the time your quick shower was done. The "smoke-free" room, stunk badly of stale smoke. The floor was filthy. The wash cloths and towels were like rough sandpaper. The outside of the building was dirty, littered, and badly in need to a little TLC. I would not recommend this place to anyone. It is really a shame because when we stayed at this very same hotel about 5 years ago, it was beautiful -- sad to see it fallen into such a state of disrepair and disrespectful staff.

The room had NOT been cleaned from the previous customer. Was told no housekeeping was available since it was after 5:00 PM. The beds were not made, the towels were wet, the garbage was there AND there was a $10.00 tip left on the nightstand. THEY NEVER SHOULD HAVE RENTED THIS ROOM. Was told I would get a partial refund which has not come. I slept on top of the bedspread fully dressed and used my jacket to keep my head away from the previously used pillow. Disgusting!

If you value your health and safety, DO NOT STAY HERE. Not only was the room absolutely filthy, we also witnessed a plethora of illegal activity during the 30 minutes it took us to check-in, bring our stuff to the room and then promptly decide to check out. After requesting a refund for the room that WE DID NOT STAY IN, the manager offered to refund 50% of the cost since the time between our check in and check out was 35 minutes. While I’m sure they are used to having guests stay for this short window of time and “use the room” (you know what I’m saying), it only took us this long to check out because we were waiting for two sets of what we could only assume were sex workers and their johns to check in ahead of us. Absolutely horrific hotel with shady manager and staff. You’d be better to stay in the pristinely clean bathroom of the McDonalds next door.

I ended up leaving the facility my bed and bathroom were dirty Cars were playing loud music and I felt uncomfortable there

Lady at the desk was a gem. She was patient and prompt with assistance. However, 1st room we checked into was dirty still. Wash cloths and towels still had makeup and dirt. Bathroom floor had pee on the floor. Bed was made but had dirty sheets like someone ate Cheetos. Next room was only cleaned to the minimum. New towels and new sheets. Smelled really bad of smoke. Both rooms had running toilets and one had stopped up sink and tub.

One of the worst motels I’ve ever stayed in. Chainsmokers right outside the room, sink had big crack in it, sheets were polyester. It didn’t feel safe. The property outside was not maintained - very high grass. Yes it was cheap, but there are other motels which surely are better than this.

The most disgusting hotel I’ve ever stayed in. They should be ashamed of themselves. It’s a health hazard and a complete disregard for guests. This place should be shut down. Beds are covered in urine. Pillows are drenched in other people’s drool and sweat.

I would stay again if I’m around the area.i forgot the name of the fro t desk guy who is very nice to me.he works on rotating shift but work morning shift.thanks a lot my friend for being nice to me in all my stays there!keep it up and don’t change.god bless you!