Ξενοδοχεία σε Henrietta

J'ai passé deux nuits à cet hôtel en août, pour des vacances. J'avais choisi cet emplacement à cause de son excellente localisation près de l'autoroute 390 et près de la route 15, qui permet de se rendre facilement au centre-ville de Rochester, et mon choix s'est avéré très utile. Par contre, l'intérieur de l'hôtel s'est avéré très décevant: tapis des corridors crasseux, mauvaise insonorisation (surtout pour le bruit provenant du corridor), saleté des planchers dans la chambre (mes pieds fraichement lavés sont devenus noirs après 5 minutes de marche dans la chambre), comptoir de salle de bain sale, interrupteurs de salle de bain sales, etc. Qui plus est, le personnel ne fait pas respecter le règlement de fumer à plus de 50 pieds de l'hôtel, et il y a en tout temps des fumeurs de cigarettes et de cannabis agglutinés près de la porte d'entrée, des sorties latérales et des fenêtres -- et qui empestent l'air ambiant. Les pancartes demandant de ne pas fumer ne font définitivement pas la job. Ça aiderait peut-être si le management enlevait les bancs en métal placés près des entrées, où les fumeurs s'installent.... D'ailleurs, même l'homme faisant le remplissage des aliments dans la salle à manger sentait la vieille cigarette à 7h00 du matin.... Et, insulte suprême (...) : cet hôtel n'offre pas de thé, ni dans les chambres, ni à la salle à manger. Donc, apportez le vôtre. Autre élément choquant: j'avais une confirmation écrite du tarif pour mon séjour réservé il y a un mois sur le web, mais en arrivant, surprise: je découvre qu'il y a des nouveaux frais ajoutés pour le stationnement, le coffre-fort et les clés de la chambre (...) . J'ai refusé de payer ses frais cachés non annoncés, mais j'ai dû faire cette négociation avec la «front desk manager» car le personnel courant disait ne pouvoir rien faire. Finalement, parlons de la clientèle: je la qualifierais de «non-éduquée». Majoritairement masculine, qui gueule dans les corridors à toute heure du jour et de la nuit, qui sent la transpiration et les cigarettes fumées depuis des jours aux premières heures du jour dans la salle à manger ; les quelques femmes vues se sont, pour leur part, présentées en pyjama pour le déjeuner. La grande classe! Ça vaudrait probablement la peine de remettre un document sur le code de conduite à adopter dans un hôtel, car c'est clair que les voyageurs de cet hôtel ne le savent pas. Bref, c'est un hôtel que j'éviterai à l'avenir, même si je suis membre du programme de loyauté qui inclut cet hôtel.

Good hotel in a low price

The room booked for my daughter, I can't stay in the dormitory early in the school, booked two nights, the room is small, but the foreign rooms are like this, the bed is more comfortable.

On Friday night around 10:30, a worker entered my room without knocking and told me he needed to fix the light in my bathroom. He was in there for over an hour. We had to be up at 6 am the next morning. Very scary to think he could have walked in unannounced with my daughter there alone, or when we were sleeping, etc. The lobby is ridiculously cold. Our room was 85° and we could only get it to go down to 76 over the course of two days. We will not return and will be filing a complaint about the worker entering our room. In all of my years, nothing like this has ever happened. At least I won the weekend with the most bizarre event...there were many complaints from friends staying there as well. But please watch yourself and use the extra locks when in your rooms.

Hotel is OK

From the curb this looks like a new or refreshed hotel. The reality is the facade is just that: a facade. Outside of the exterior and the lobby, the rest is a tired, old hotel. You can't easily use luggage carts because of the small elevators, doors to hallways and narrow entranceways. Ceilings are 1970s or 1980s style drop-down ceilings. Hallways are dark. Rooms received a superficial refresh but the TV is from 2011 -- as in 10 years ago -- and the bathroom is NOT refreshed. Mold and mildew in shower. No central lighting. Instead, my room had FIVE different light switches. Basically, this is an OLD 1970s or 1980s Holiday Inn with a facade update. The pool is closed, except to rooms with 2 or more guests. If you're solo you can't use the pool. There's no bar and no restaurant, despite advertising. Similarly, they sell breakfast packages but there's no breakfast because the restaurant is closed. I went to the front desk and asked for a wine glass from the bar and was told they wouldn't get one. Zero IHG elite status recognition. No local newspaper nor any local information, including restaurants. You are better off staying at the Best Western a block way. This is a dumpy old Holiday Inn providing less services and amenities than a Holiday Inn Express.

Nice looking hotel. Easy check in. Nice size rooms. Comfortable bed. Quiet, I slept well. Our room had king size bed, sofa/sleeper, small refrigerator, microwave, small TV, 2 drawers in dresser, desk, and table with 2 chairs. One of two bedside wall lamps was missing. There were sufficient electrical outlets and USB ports. The room was very clean. The notebook about the hotel was missing all of its pages. There is only one ice machine in the hotel and it was out of service during our stay, note on it indicated it was awaiting service. The bathroom was adequate size. Nicely arranged, with large counter space. Hair dryer on the wall. Shower/ bathtub combo. Plenty of hot water. The shower head had more than one spray setting. Typical cheap hotel quality toilet paper. No exhaust fan. Morning breakfast was sp****. Scrambled eggs and what I think was soggy french toast sticks, white bread & 2 types of bagels, 1 apple, 6 types of Kellogg cereals, boiled eggs, 3 types of juice (they were out of orange juice), coffee, and milk (they ran out of milk while I was there, both 1% & 2%). I went to breakfast at about 7:45 a.m., with breakfast being served 6:00 - 9:00 on the day I was there. Weekends have a later serving time. Room capacity was more than adequate, wasn't busy, but could hold a good number of people. Located next to the hotel is a Cracker Barrel restaurant. There is also a gas station right across the road. I tried hard to give a 4 star review, knowing their staff level is likely inadequate. It was between a 3 and 4, until I went to breakfast and the sp**** offerings and missing items and insufficient supplies tipped it to the 3 star. But, overall, I would stay here again.

Family size, single room plus sofa bed. Location convience to do city shopping.

Rochester doesn't have a lot of good hotel options in the immediate vicinity, and the hotel I used to use has since went downhill and re-flagged as a bottom-tier budget brand. So, during my most recent visit to the region to visit family, I had to expand my search radius to find a place to stay for the night before I flew back home. That search led me to the Hampton Inn & Suites in Henrietta. It's located in a busy commercial area with plenty of restaurants, stores, and Marketplace Mall within easy reach. The hotel is typical Hampton Inn, which is exactly what I wanted for this brief overnight stay - clean, comfortable, and modern, with no unpleasant surprises. Pleasant surprises, however, are welcome - like being upgraded to a king suite due to my need for a tub/shower combination in the bathroom. I very much appreciated that, even if it was just myself for the night. My suite, 442, is typical of Hampton Inn & Suites and their suite units - sofa and upholstered chair on one side of the room, with the bed on the other. In the middle is a long desk/table which separates the two areas. There's a swivel-mount TV mounted above the desk which can be angled to face either the bed or the sofa. There's a wet bar with microwave and refrigerator as you enter the suite, with the bathroom and vanity area next to the bedroom. The suite was very clean and everything was in good working order. The upholstered chair and desk had some cosmetic wear, but nothing major. The TV was on the old side, but in the morning I noticed brand new TVs in boxes being delivered to the hotel, so that will soon be a moot point. One note: If you order food delivery, you'll have to come down to the lobby to pick it up - delivery drivers can't drop it off at your door. The hot breakfast buffet is up and running, and there's a nice-sized breakfast room. I still chose to take mine back to my room, for obvious COVID-related reasons. Hotel staff was very professional and friendly, and once again I have to thank them for the suite upgrade. And they have an airport shuttle, so proximity to the airport itself wasn't a concern. I don't visit the area more than once or twice a year, but the Hampton Inn & Suites in Henrietta is now my go-to Rochester hotel whenever I do visit. They offer clean, reliable lodging with a friendly and professional staff. With their airport shuttle service, it's also an excellent alternative to the less desirable hotels located at the airport.

It is more convenient to go down at high speed, but the water in the room is blocked, and the drainage of the bath tub and sink is very slow