Ξενοδοχεία Hot Springs σε Kamikawa

"This hotel is the largest in Sounkyo Onsen, with a spacious and tidy lobby. They offer 24-hour complimentary beverages and coffee, which is very convenient. The staff are attentive and responsible; they immediately assisted with luggage and directed parking right from the entrance. The room size was just right, and the bedding was comfortably firm. The hotel boasts three excellent hot springs, none of which were crowded, making for a truly relaxing experience. Both breakfast and dinner are buffet-style, featuring a wide variety of delicious Hokkaido specialties. Highly recommended!"

"staff at reception counter was unfriendly, unhelpful and heartless. เจ้าหน้าที่โรงแรมนี้แย่ที่สุดตั้งแต่ที่ฉันเคยไปเที่ยวประเทศญี่ปุ่นมามากกว่า30ครั้ง ชั้นจะไม่ไปพักที่นี่อีกแน่นอน ตอนเช็คอินเราถามถึงค่าบัตรเข้างาน Ice Fall Festival เจ้าหน้าที่บอกแค่ราคาบัตร แต่ไม่แนะนำว่าถ้าซื้อบัตรที่โรงแรม จะได้ส่วนลดเหลือ 800เยน จากราคาปกติ 1,000เยน ทำให้เราต้องไปซื้อบัตรที่หน้างานในราคาที่แพงกว่า (200¥*6คน) ฉันรู้เพราะเห็นป้ายเล็กๆที่เคาน์เตอร์ตอน checkout วันรุ่งขึ้น 🙁 นอกจากนี้ เราได้ขอความช่วยเหลือพนักงานให้ช่วยโทรศัพท์เพื่อจองกิจกรรมหิมะในวันพรุ่งนี้ให้ แต่เค้าตอบกลับมาสั้นๆแค่เพียงว่า ช่วยไม่ได้ เค้ายุ่งมาก และมันไม่ใช่หน้าที่ของเค้า ซึ่งมันก็ถูกนะ แต่มันฟังแล้วรู้สึกแย่มาก ตอนนั้นมีแค่ชั้นเป็นลูกค้าคนเดียวที่มาเช็คอิน ไม่ได้มีใครมารอคิวด้วย ทุกครั้งที่ชั้นเคยขอความช่วยเหลือจากเจ้าหน้าที่โรงแรมอื่นที่ญี่ปุ่นให้ช่วยโทรศัพท์จองร้านอาหาร หรือกิจกรรม พนักงานที่อื่นเค้าจะยินดีให้ความช่วยเหลือเสมอ แต่พนักงานที่นี่ต่างไปมาก เราเคยไปที่เมืองนี้ sounkyo เมื่อ ปี 2017 และชอบงาน ice fall festival มาก แต่การมาครั้งที่2 นี้ และพักที่ kankou hotel เป็นเรื่องที่ไม่น่าประทับใจเลย"

"The hotel was excellent! They really paid attention to my requests, and I was pleasantly surprised that they managed to arrange a room with a direct view of the Icefall Festival's fireworks show. The front desk check-in staff were very polite, and the food was delicious too."

"From the moment the shuttle picked us up from the Tabist Hotel in Asahikawa to our check-in, the staff were incredibly friendly and helpful. We accidentally left our thermos on the shuttle, and they quickly retrieved it for us. The onsen (hot spring bath) itself had a distinct sulfur smell, which I absolutely loved! The bingo game at 8 PM (500 yen per card) really got the atmosphere going. The only downside was dinner; when we arrived around 6:45 PM, almost all the food was gone. A large tour group arrived shortly after, and even then, the food wasn't replenished. They just brought out fried chicken wings and fried fish, and even drinks weren't restocked in time. We ended up just eating ice cream, which made us feel colder and colder. It felt like they were afraid of people actually eating, which I really disliked. I would have been more impressed with a kaiseki meal in that situation. However, what I really need to complain about is the 'Sounkyo Ice Waterfall Festival.' It's unacceptable that just because we arrived on the last day, there was absolutely nothing left. All the attractions were gone, leaving only sponsor flags. How many fireworks were there? If the organizers charge an entry fee, shouldn't there be corresponding insurance? There wasn't any. I know that ice sculptures can be slippery, but simply throwing down a few plastic anti-slip mats isn't a proper solution. I had to keep reminding my elderly companions, 'Watch your step!' Unfortunately, one of our elders still fell. When we asked the event staff for assistance, we were told that since we were independent travelers, only our own insurance would cover it. The most they could do was have our hotel staff call an ambulance. Is that right? The rest of our trip was completely ruined because of this... completely ruined."

"Convenient location close to the ropeway and public transportation. The hotel is a little dated though. There are indoor and outdoor onsens but the outdoor onsen is opened to male and female on different dates. The hotel provides shuttle bus service to take you to their nearby sister hotel which has outdoor onsen throughout the week. The buffet breakfast and dinner are very average so don't expect much. The reception hardly speaks any English or Chinese so be prepared to use a translating App."

"不知道是不是訂的時間偏臨時，房間沒有很溫暖，感覺暖氣不夠，有停車場，可以停的台數不多，房間沒有衛浴，有大眾池可以泡溫泉♨️房間很大，整體很舒適，剛好遇到可以用中文溝通的櫃檯人員，雖然說的不流利，但能溝通就很好👍👍附近餐點不多，所以果斷訂了飯店早餐，個人覺得還不錯吃"

"I visited during Golden Week and was lucky enough to experience snowfall in May. The hotel was a bit old, but it still had all the usual amenities, like an open-air bath. They also offered generous all-you-can-drink sake and welcome drinks. The location was convenient, so I recommend it to budget-conscious travelers. Asahikawa is truly a wonderful place!"

"Overall, it was okay. However, I have one thing to mention. The check-out time listed on the website was before 10:00 AM, but the management came at 9:05 AM to rush us out. The reason was that the hotel's weekday check-out time is 9:00 AM. So, within 10 minutes, our family stuffed everything into their suitcases without even packing. We then checked out at 9:15 AM. The receptionist then charged us an extra 1,000 yen per person for a late check-out fee, totaling 3,000 yen. I personally felt bad. The website clearly stated a 10:00 AM check-out time, but when we actually checked in, we were ”forced” to check out at 9:00 AM. Although this was explained at check-in, I'm not familiar with (or should I say, unable to understand) Japanese. This really gives me a bad impression of both the hotel management and TRIP.com's service. It seems like they're talking to each other because they don't understand the language."