Good morning, I would like to offer some feedback on our recent stay in your hotel. Firstly the staff are all friendly, efficient and helpful and the food has been lovely. We ate in the bar on Friday evening and have had breakfast for two mornings. However, we were firstly disappointed to learn that the spa is closed for refurbishment. This was one of the reasons we booked this hotel, to give us a chance to relax and unwind as a couple in the spa. When I enquired about the spa times at reception, I was told the spa is closed and it was on the website. I don’t know when this information was added to the website but we were not aware of this when we booked our room. Our room, room 20. There just is not attention to detail. The room is tired. There are damaged and stained areas on the carpet. The divan on the bed is grubby and on show. Lightbulbs need replacing, windows cannot be opened without jamming a towel in to hold them open, the blind in the bathroom is frayed, filthy, the cord is filthy and the workings at the top look like they may fall apart at any point. This is disconcerting as when using the bathroom, we were in full view of those on the car park. The bathroom door does not close shut properly and the lock needs attention. Our servicing of the room involved fresh towels left on the bed. The bed was not made. This is a lovely old building and we both appreciate that this brings its quirks however, our room needs some attention to bring it up to an expected standard for paying guests. We are disappointed with our stay and I wanted to feed this back to you. Thank you Sent this review 4 days ago-no response as yet. However reading the reviews I’m not expecting a response. I think we had a lucky escape that the spa was closed reading all of these reviews!!!
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