Ξενοδοχεία με Wifi σε Ταϊπέι

The view was fantastic, with a clear sight of Taipei 101 in the distance. The room had a convenient table, perfect for a quick bite or a drink. Since it was an anniversary celebration, the hotel kindly provided a bottle of champagne, which really set a lovely atmosphere. The staff were all polite and had excellent service. And the breakfast was really good too! ♡

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The location is fantastic, right behind Shin Kong Mitsukoshi. The elevators and front desk area look a bit dated, but the staff were decent. They put a large bed in the room, but because the room was small and the duvet wasn't warm enough, I got cold in the middle of the night and had to turn off the air conditioning. The kettle had dust and limescale marks. However, the bathroom was really clean, and the toilet was modern. I was genuinely surprised and impressed that the shower had two types of showerheads. It's a very good budget hotel. I'd definitely consider staying here again in the future.

The hotel is conveniently located near Taipei Main Station. Check-in is strictly at 4 PM, and even if there are available rooms, an early check-in costs an extra NT$200. However, you can store your luggage for free, and there's a lounge area on the 6th floor where you can relax.

The pictures were taken when i’m about to check out so it doesn’t look neat. Overall i enjoyed my stay, there was one particular staff in which i forgot the name, night shift wear glasses, she was the sweetest! I explained my situation and she assisted me with all her might. The breakfast they have was one of a kind. Never had hotpot in a hotel. The location was also convenient, few walks to ximending subway and 1km to taipei main station.

Check in takes only 5 minutes and check out much more faster with 10 seconds with a self check out machine that will suck in your room card. Check in gets faster with your reply to the property telling them what type of room you have booked and what time you'll arrive. With booming businesses and too many bookings, the staff might get entangled in mess, so partially you reply is helping them to get grounded and avoid mistakes. The property is clean, neat, nice and next to easy transport and family mart and 7e.

Stayed here for one night and it was a solid, comfortable stay. The room was a good size, clean, and well laid out, with a comfortable bed and fresh linens. The balcony was a nice bonus, even for a short stay. Everything worked as expected, including the air-conditioning and shower, which had good pressure. The space felt practical and easy to settle into, especially after a long day. It’s a no-frills hotel but does the basics well. Overall, a reliable option for a short stay and I’d consider staying again.

The location is pretty good, very close to Beiche/Ximen Station, and there are many convenience stores, fruit shops, and restaurants downstairs. The only drawback is that I specifically booked a room with a window, but when I opened the curtains, it was just a solid wall, LOL, I was speechless!

Near shilin station, and shilin night market. No has hotel sign board and reception,need find the door number 59. But can check in easy by online. Door excess using password. Still quite convenient. The room wall and window curtains a bit dirty. The toilet clean and nice.

Overall is acceptable. Good location, there are shops and restaurants nearby, is convenient to go attractive places. The only thing is the hotel is old, seems like lack of maintenance and upgrades.