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"The hotel lobby is directly accessible from the second floor of JR Chuo Station. The location is excellent, making it convenient for both travel and shopping. Before check-in and after check-out, you can self-store your luggage; just ask the front desk for a card to scan yourself, which is very user-friendly. The front desk staff are available 24 hours and are always warm and friendly. The hotel has two restaurants, one Japanese and one Western. The Western restaurant partners with Pronto on the first floor and offers set meals. The Japanese restaurant is a buffet. Neither restaurant has a huge variety of food, but there's enough to fill you up. The Western option is better for guests in a hurry as it offers takeaway. The only drawback is the lack of a hot spring, making this the only hotel on our Kyushu trip where we couldn't enjoy a bath. However, the front desk provides free bath salts, so you can still have a relaxing soak in your room's bathtub. The bath salts also have a pleasant fragrance, which somewhat made up for it."

"This hotel is located on a hillside, offering views of Sakurajima volcano and a partial sea view. (I stayed for 4 nights, but they gave me a room on the lowest 6th floor. I had hoped to pay more for a better view, but from the 6th floor, you can barely see the sea. I noticed that higher floors with the same room type were occupied by locals, which is something I've encountered at other Japanese hotels as well. I usually stay at one hotel for a minimum of three to four days, sometimes even a week, but it seems I never receive any 'special treatment'. I hope Trip.com can address this.) The hotel's breakfast is incredibly rich and varied, which is rare for hotels of this caliber post-pandemic, and the ingredients are fresh. You don't even need to leave the hotel for anything – there's a convenience store, hot springs, massage services, a flower shop, restaurants, and a free shuttle bus to and from Kagoshima city center. Even taking a taxi to the aquarium or Sengan-en costs less than 2000 yen. Overall, it's a very comfortable, convenient, and versatile place to relax. I would choose this hotel again on my next trip to Kagoshima, even though the floor issue made me a bit unhappy 😠 (All photos are scenes from inside the hotel)."

"I originally wanted to book the highly recommended Shiroyama Hotel, mainly to see the active volcano scenery in Kagoshima! But I booked too late. I saw that this art hotel was also said to offer good value for money. The only downside is that it's a bit far from Kagoshima-Chuo, so you'll need to take a taxi, otherwise, the bus ride takes over half an hour. The room with a view is indeed outstanding. However, the hotel is a bit old, and the facilities are a bit dated. Plus, there's no hot spring, and the only swimming pool is closed in winter. There's also an outdoor spa that requires advance booking and a swimsuit, which I unfortunately didn't bring, so I had to give it a miss. The front desk staff spoke good English. The only issue was that on weekends, breakfast was super crowded, and we had to queue for half an hour 😮💨. However, the breakfast spread was quite rich. Overall, it's not bad, especially suitable for those traveling by car."

"Richmond hotel was located opposite a big department store, with easy access to bus and trams. A combini is just opposite the hotel. They have a wider range of personal amenities to pick at the lobby. They have 3 machines to handle checkout, exchange currency (e.g. 1000¥ to 100¥ coins for laundry machines on 6th floor, or break 10,000¥ to smaller notes). The machines also accept your hotel parking charges. When it was raining, hotel provided full size umbrellas for use, without deposit or giving room numbers, which is very convenient. It has a car park with limited lots, so if you can secure one ,it will be very easy to unload and load your bags. Costs 2400¥ for 2 nights of parking. Main place for food is closer to Tenmonkan area, which is walkable."

"The hotel's location is excellent, right next to the planetarium. The airport shuttle stop is just a minute's walk to the left when you exit. The hotel is quiet, clean, and has a great design. The room size isn't huge, but it's perfectly sufficient for a solo traveler. The only downside is that breakfast is a set menu with no drinks, and it got a bit repetitive after four days. Overall, it's great value for money, and I recommend it!"

"The triple room was generally small and a bit cramped. The only plus was the shower/tub combo, and the bathroom itself was quite spacious. The toiletries provided were excellent, and the hairdryer was a Refa, with both a curling iron and a flat iron included. It's worth noting that none of the rooms offer a view of Sakurajima; you have to go to the rooftop observation deck to catch a glimpse from a specific angle. The hotel is quite a distance from the central station, which is inconvenient if you have large luggage. However, downstairs there's a food street, shopping, and a supermarket, so everything you need is readily available."

"This hotel boasts a perfect location, directly opposite JR Kagoshima-Chuo Station, and is conveniently connected to the station and bus terminal via an underground passage. This makes it incredibly easy to access the Shinkansen, city trams, and airport buses. What's even better is that the hotel lobby and some guest rooms offer breathtaking views, allowing you to take in the magnificent Sakurajima volcano and the dazzling city night lights. As mentioned in other reviews, the rooms are spotless and well-equipped, truly embodying the consistent cleanliness and thoughtful design characteristic of Japanese hotels. Enjoying the breakfast buffet in the morning, featuring dishes prepared with local Kagoshima ingredients, was a highlight. In particular, getting to savor the traditional and delicious 'chicken rice' made with rich chicken broth was a fantastic way to energize for the day's adventures. From check-in to check-out, the hotel staff consistently displayed professional and warm hospitality, making the entire stay incredibly comfortable and relaxing. Even as just a stop along my journey, it provided a level of comfort and convenience that far exceeded my expectations."

"I highly recommend this hotel when visiting Kagoshima – it's incredibly convenient! They have a delicious local pork hotpot right in the hotel (reservations recommended, portions are small). After dinner, you can head to the supermarket next door for a stroll and find a fantastic selection of strawberries. Afterwards, just pop up to the 5th floor for a relaxing hot spring bath. There's a tram stop right outside the hotel, but for places like the aquarium and Sakurajima ferry terminal, it's a bit more convenient to take a taxi (around 1,000 yen, very close). On the day we left, the sun finally came out, and we got to enjoy a beautiful view of Sakurajima right from our room!"

"Room a little too small, but smack in the middle of Kumamoto. Had the pleasure of witnessing the Ohara festival during our tripl."

"This hotel's location is super convenient, right in the heart of the Tenmonkan area, with the tram stop directly in front. It's walking distance to the bustling downtown and plenty of restaurants, so exploring and dining out was a breeze. The hotel and rooms felt new and clean, making for a very comfortable stay. The artificial carbonated hot spring in the public bath was fantastic for soothing away travel fatigue. I especially enjoyed the breakfast on the top floor, with amazing views of Sakurajima while savoring dishes made with local ingredients. The staff were also very attentive and polite. Overall, I'd say this is a highly satisfying hotel."