Ξενοδοχεία με Kittery Premium Outlets, Kittery

I am an Elite Marriott member and stay at 20-30 properties each year. This is a brand new built property and I had very high expectations for our overnight stay here. Upon arrival, our keys had not been activated on our APP so we had to check in with a front desk staff. The woman that checked us in was very difficult with attitude. Not a good start. Upon exiting the elevator, there was a plastic bin placed in the hall that stated “Place Used Towels Here”. With my extensive travel that I do, I have never seen such a towel bin in any other property. When taking a shower in the morning, I noticed many hairs in the shower stall. That disgusted me that the bathroom had not been cleaned properly. Clearly they have a housekeeping issue going on at this property and until they get staffed and managed properly, I would never choose to stay here again. During this vacation, we had four hotel changes with this one being our final stop. It was absolutely both couples least favorite of the entire trip. Disgrace to the Marriott name.

This is a lovely, spotlessly clean, well run and well maintained property. I stayed in July 2021 and again in August of 2021. I enjoyed both stays. My review is based on an accounting error, lack of customer service to assist me with this error and the arrogant attitude of the manager. Like all hotels, The Garrison charges your credit card twice for your stay and the second charge “falls off “ your account in a day or two. As a rule, the second charge is the same dollar amount as the first. This was not the case for the charges for my August stay however. I mentioned this at check out since the two charges were very different, by more than $200. I was assured it was perfectly normal. By the weekend the charge was still “hanging” on my credit card. I called several times and was told that the manager, Tanya, would return my call. By Monday I still had not heard from anyone at the hotel and when I called to inquire again, the front desk hung up on me. I contacted my credit card company who told me that both charges had been posted to my account, and had not “fallen off “ as promised. The erroneous charge was nearly $1000. Since the hotel manager obviously wasn’t interested in assisting me, I filed a complaint with my bank. As a seasoned traveler, I fully expect to be treated like a valued customer. In turn, I am respectful of every property I stay at, thank each and every employee I encounter and tip accordingly,. There is absolutely no excuse for the rude and arrogant behavior of the manager at this hotel.

Had a nice stay at the Residence Inn Portsmouth (Downtown) this past weekend. My wife and I stayed two nights to celebrate our anniversary. When we arrived at the hotel, we choose to valet the car (Cost $40). We arrived late and used the service as a convenience. When we checked in, the hotel front desk person said, we upgraded you. I felt great taking the elevator to the 5th floor. When I entered the room, I was expecting a room beyond what I was paying for (1 Bedroom Suite). But turns out, there was no upgrade. The next morning we choose to see how the complementary breakfast was. We were do disappointed in the offerings. Pre-Bagged Waffles, Per-Bagged Egg sandwiches, just gross looking. We decided to pass on breakfast and find something in the area. We decided to take a ride to do some shopping out of the downtown area and took the car out of the valet. When we returned back to the resort, we were able to find a meter within a few feet from the entrance. So we opted to leave our car outside for the evening. If you choose to do this, ensure you pay the meter until 8PM. After 8PM, you can leave it at the space for the night. As we were walking back to our room, we overheard the front desk person telling another family at check in that they got an upgrade. I was like, wait a second here. Do they tell everyone this to make them feel good. Or is this just a coincidence. The room was clean and comfortable. Would of been a five star review if the breakfast offering was anything above what we got. A waffle iron would go a long way. You can do better. And the price for the parking seems a little excessive especially where there are plenty of other parking offerings in the area.