The Lofts Boutique Hotel

A perfect experience, I really enjoyed it. Great beautiful room, kind people, cool restaurant and THE BEST breakfast. Very good location, nice food and an incredible view of the sunset. The only thing that I would change is the bathtub, not too comfortable for a shower.

23 of us went to the lofts last week. What a beautiful and unique hotel set in a great area. The service from Allan and the team was exceptional from organising restaurants (and walking us to it) to helping us plan a day despite the challenging weather! Thanks for making it memorable. I’d highly recommend the lofts to anyone.

I have stayed in numerous hotels but this is the first time that I have felt inclined to write a review: I enjoyed excellent personal service from manager Allan and friendly and efficient staff. Superb location and views. Highly recommended

We had a lovely stay but it is overpriced. The view is amazing from 1A We had a very unfriendly welcome from the neighbour when trying to offload our car. The extractor fan in the bathroom was filthy and there was an open unmarked water bottle with jik gel inside on the bad's edge which i unfortunately took a drink from.Please label bottles! Kitchen utensils,pots,plates etc not enough,maybe add more things if one is cooking for 4.

We had an excellent stay at this hotel. We have travelled all over the world and stayed at some top class hotels and The Lofts is just as good. Allan provides a wonderful service in a friendly, professional manner. He has a great knowledge of the local area and even arranged for us to have a late check out when my husband became ill. The room was spacious and extremely clean. It was lovely sitting in the bath watching the waves with a glass of wine. We would definitely recommend staying here. Thank you Allan.

Before I list my complaints I would like to say from the outset that management were aware of the issue but refused to speak to us when requested through Allan. Secondly, I rarely write a poor review as I’ve rarely needed to so please be assured these are genuine and frustratingly true issues- - To be balanced the location is beautiful, the conversion sympathetically done and the nest staff are wonderful. However - The hotel failed to notify us that the restaurant would be closed at 1900 in advance of our stay. We received the generic pre stay email which did not include any such detail, so we were able to make alternate arrangements. - The check in woman was rude, curt and threw a sheet of paper under our nose and got rid of us asap. Sadly this attitude continued through our hotel tour when we were not told of the hotels night entrance or how to access it. - We received a WhatsApp message at 1955 informing us that reception would close at 2200 with an emergency number should we need it - We returned at 2140 to find the doors locked and reception closed! Realising that there was a fob on the key we gained access to the main door. However could not access passed the passageway. - No worries, we called the Emergency number….it rang at reception and no one was there to answer it. - We had to go from restaurant to restaurant to speak to staff who might know the hotel staff personal contact details. Thankfully one did and it was only then that they informed us of a night entrance! - I received a curt WhatsApp message from reception the next day offering me assistance in how to use a fob if I’d like to pop by? No explanation as to why reception was closed early or why the emergency number was not available to offer assistance when we were locked out of the hotel - When Allan met us the following morning (he was the one, the bar staff tracked down) he stated that he raised this with management but we received no communication whatsoever. They appeared to hide behind their hardworking front of house staff rather than come and offer an explanation face to face. Communicating is key and this hotel failed in the basics to listening to their customers feedback. Personally, I would find somewhere less pretentious where customer service is a priority, because unless you fit their demographic, sadly you are not of interest to them. Utterly disappointed.

Fantastic little boutique hotel with lovely views over the lagoon at Knysna. The staff could not have been more helpful, nothing was too much trouble including giving us restaurant recommendations and guidance on walking from Thesen island to Knysna Quays (fine to do at night). Our suite had fabulous views and a balcony deck to chill out on. We loved it here – place has a great vibe, and we will be back!

What a unique place! The building itself is a lovingly restored boat shed, and the people who work there clearly have immense pride in it. We were welcomed by Alan, even though we arrived three hours before check-in - he gave us a tour of the hotel, made suggestions and reservations for us, and secured us a table overlooking the lagoon for us to have coffee while awaiting our room. He couldn’t have been more helpful. Leslie, his colleague, was also wonderful. We had breakfast one morning at Ile de Pain, and Nest the second. Both were great, but Ile de Pain is closed on Sunday and Monday, so we went on the Saturday to be sure to experience it.

Beautiful rooms with big bathroom, and everything you need. Very nice staff Most beautiful view and private spot for the customers of the hotel. There is a restaurant « inside » the hotel and its quite nosy during the day, but it was very good.