So, there are good and bad aspects to this hotel. We stayed five nights, so had a fairly in depth experience. To start with, we had booked a suite. When we booked in we were allocated a room and I kept thinking, surely this isn’t a suite. My French isn’t great, so there was a language barrier. But I even showed the reception girl my booking and she still got it wrong. After the second night, I asked again at reception and it turned out that there had been a mistake. They upgraded us from an ‘Executive’ room to a junior suite. That’s all well and good. They did refund the difference and give us a complimentary couples massage. The massage was truly excellent. There are three restaurants. A Tunisian one serving a la carte and buffet, a really good Italian and a fantastic authentic Indian. The Indian restaurant served some of the best food we’ve had. The Italian was also great. Really lovely staff too. The Tunisian one was awful. Ambivalent, couldn’t be bothered rude staff, over priced mediocre food and very busy. The outdoor pool was a godsend, and we used it every day. It’s a full sized pool and wasn’t usually too busy. Loved it, and spent a lot of time swimming and sunbathing. Really nice pool boy too. As we had a suite we had unlimited access to the VIP lounge. Nibbles and drinks on tap and again lovely staff. That was great too. Our second room ‘Junior suite’ was really big with a lovely sitting room, great bathroom and usefully, two toilets. However, there was an awful smell in there, that just wouldn’t go away. Overall, I wouldn’t go back. Considering we booked one of the best rooms in a five star hotel, attention to detail and customer service could be a lot better.
Very Good
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