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Bryan Park

Holiday Inn Express Richmond - Midtown
4/5102 κριτικές

Holiday Inn Express Richmond - Midtown

Brookland|2.26km από Bryan Park
This hotel gets a mixed review from me, for sure. First of all, this is an older property that has likely been renovated many times over the years. As such, the layout befits an older property, and it doesn't always line up with modern expectations, such as stairs' going directly outside rather than to the lobby. However, that can't really be changed too much without tearing down the facility and building a new one, so I feel as though it would be unfair to ding them over that. Similarly, the elevators were being renovated while we were staying there, and this limited the elevators' capacity, as only one (of two total) was available during our stay. This is a temporary inconvenience and necessary work, so I'm giving them a bye on that work. As far as our room went, I took no issue with it. It was clean, it had adequate lighting, and the beds were comfortable. The breakfast service was about what you would expect for a Holiday Inn Express. Nothing too fancy, but not terrible, either. My only complaint was that the warming units that the food sat in continuously made contact with the sneeze guard, which made for a frustrating experience (feeling like you need three hands to serve yourself). That could probably be remedied easily enough if someone cared enough to do it. The parking and access situation, however, was unacceptable. The parking lot is on the back side of the building. This stems from the property's being very old, so I'm not willing to ding them for that on its own, as there is an entrance to the lobby on the parking lot side. However, I will ding them for how access to the parking lot is handled late at night. After 11 PM, the doors facing the parking lot are locked, and there is no access allowed through that door, with all entering and exiting being done via the door next to the front desk. The door to the parking lot also has a sign posted on it when the doors are locked stating as such, and threatening immediate removal from the property should the doors be opened during those hours. That means that in order to access the lot, you have to walk completely around the outside of the building. To add insult to injury, there is a card access box that allows access to be limited to only registered guests, but the doors are locked in such a way as to bypass the card access system. The staff said that this was due to a problem with homeless trying to sleep in the hotel's lobby, but inconveniencing paying guests is no way to do it. All in all, I suppose that this isn't a bad place based on the price and the location, but I'm not inclined to stay again, as the inconveniences outweighed the positives.

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Lewis Ginter Botanical Garden

Sleep Inn Richmond North
3.6/562 κριτικές

Sleep Inn Richmond North

Richmond|1.81km από Lewis Ginter Botanical Garden
When checking it, a sign on the entrance stated masks are required. We put on our masks and walked in ( both of us are vaccinated ). The front desk clerk's mask was hanging off her ear but she did put it on when we approached, most likely she heard my wife say ”she's not wearing a mask”. As we were checking in several people passed by coming in, going out and one was checking out, all not wearing a mask. So why bother posting the sign? After receiving our key, going up to the room and opening the door a waft of cigarette odor hit us. We reserved a king non smoking and the clerk acknowledged that as she checked us in. Returning to the front desk, explained the odor, the clerk gave us a new room. This one didn't smell of smoke. I noticed there weren't any bath towels in the room, so as we were walking toward the elevator to go for dinner the desk clerk was coming toward us and asked if that room was better. We stated it didn't smell of smoke, but could someone bring us bath towels. She told us it was just here and could we pick them up on our way back in?? I noticed she was holding a spray bottle and some rags in her hands which I reflected on after we got back from dinner. There's a sign on the mirror stating 'housekeeping available upon request” and that the room has been cleaned with hospital grade disinfectant with special attention to high touch areas. Great! Unfortunately it seemed housekeeping didn't clean all the other areas or the housekeeping is the desk clerk with the spray bottle and rags! The bathroom was disgusting, The toilet rim had urine stains and cigarette ashes, there was hair in the shower and sink. Thank god we had lysol wipes. After traveling we just wanted to settle in. At least the bed was clean and comfortable, except for the pillows. This is the worst hotel room we ever had. If this hotel was in my portfolio I would be embarrassed. We have stayed at several other Choice Hotel brands as we travel to our main destination and by far, this is the worst and doubtful we would ever stay at a Sleep Inn again. For almost $100 the value was horrible, but then again paying anything for this room would not have been a good value.

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Farm Garden

Sleep Inn Richmond North
3.6/562 κριτικές

Sleep Inn Richmond North

Richmond|1.65km από Farm Garden
When checking it, a sign on the entrance stated masks are required. We put on our masks and walked in ( both of us are vaccinated ). The front desk clerk's mask was hanging off her ear but she did put it on when we approached, most likely she heard my wife say ”she's not wearing a mask”. As we were checking in several people passed by coming in, going out and one was checking out, all not wearing a mask. So why bother posting the sign? After receiving our key, going up to the room and opening the door a waft of cigarette odor hit us. We reserved a king non smoking and the clerk acknowledged that as she checked us in. Returning to the front desk, explained the odor, the clerk gave us a new room. This one didn't smell of smoke. I noticed there weren't any bath towels in the room, so as we were walking toward the elevator to go for dinner the desk clerk was coming toward us and asked if that room was better. We stated it didn't smell of smoke, but could someone bring us bath towels. She told us it was just here and could we pick them up on our way back in?? I noticed she was holding a spray bottle and some rags in her hands which I reflected on after we got back from dinner. There's a sign on the mirror stating 'housekeeping available upon request” and that the room has been cleaned with hospital grade disinfectant with special attention to high touch areas. Great! Unfortunately it seemed housekeeping didn't clean all the other areas or the housekeeping is the desk clerk with the spray bottle and rags! The bathroom was disgusting, The toilet rim had urine stains and cigarette ashes, there was hair in the shower and sink. Thank god we had lysol wipes. After traveling we just wanted to settle in. At least the bed was clean and comfortable, except for the pillows. This is the worst hotel room we ever had. If this hotel was in my portfolio I would be embarrassed. We have stayed at several other Choice Hotel brands as we travel to our main destination and by far, this is the worst and doubtful we would ever stay at a Sleep Inn again. For almost $100 the value was horrible, but then again paying anything for this room would not have been a good value.

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