Crowne Plaza Lanzhou

Old hotel , room was not clean, toilet was broken

Very good service

We stayed here as a family to end our road trip around Qinghai and Gansu. The hotel is wonderfully appointed with soft beds and really comfortable rooms. We arrived too late for dinner in so ate noodles outside at one of many nearby places. The view over the Yellow River is pretty good and the hotel breakfast is very good value. The staff deserve special praise, very helpful for the checkin with all the Covid health code requirements they were very helpful. A special mention to the concierge, Wei Keyang/ICE, the concierge on duty was extremely helpful with my last minute request to ship some awkward shaped bulky souvenirs back to Jiangsu home. I caused no end of problems which he was very happy to help with and dillgently solved, even after we had checked out and got to the airport. It is service like this that really makes the difference and is very much appreciated.

環境：位於黃河邊，緊鄰甘肅大劇院。酒店旁邊就有個體育公園，很熱鬧。酒店範圍內的綠化也維護得很好。 衞生：布草沒有明顯污漬，洗漱用品齊全。但是布草能看出來磨損嚴重了。 服務：前台服務熱情耐心。退房時因為前台人比較多，看起來像主管或經理的美女讓我直接把房卡交給她不用去前台等候，很贊。 設施：停車位非常充足，在前台報車牌輸入系統就行。但是房間內隔音效果不好，能非常清楚的聽到隔壁房間洗澡、吹頭、開關浴室門以及洗漱的聲音。

蘭州皇冠假日酒店地理位置優越，黃河邊景色很好，房間很舒適，服務熱情周到，餐品豐富美味，入住很温馨和舒適，還有讀書角供客人閲讀，我住的是20層的房間放眼望去黃河滾滾而下，視野及其開闊！值得一住！蘭州牛肉麪很不錯，經濟實惠，味道獨特。給與好評支持。[微笑]

房間整潔舒適，環境優雅宜人。作為一個資深老酒店，環境設施沒有一點兒老舊的感覺，反而強烈的感覺到服務人員的熱情和專業。尤其是賓客服務中心的小齊，耐心周到，讓人印象最深。下次來蘭州還會選擇這裏，同時也推薦給大家。

對於五星級酒店來説確實很失望，帶孩子是晚上入住的，房間整體設施設備較老就不説了，衞生也一般，浴缸有毛髮，首先電視花的看不成，後來維修人員來修了半天換了條電線總算好了，其次是出去了一下再回來門鎖死活打不開了，不是房卡失靈，是因為門鎖卡扣有問題，口對合適就可以打開，不合適就怎麼都打不開，還有晚上孩子沖涼也就10分鐘吧，整個衞生間水漫金山，下水就基本不通，沒辦法，因為太晚了很累也不好意思打電話再維修，就衹能拿地巾和毛巾先把水沾一下然後慢慢流着下吧！第二天一早打電話又是疏通了半天，水倒是通了，可管道返出來的臭味讓人受不了，而且一直持續到下午退房，真心無語。

酒店設施各方面都不錯，不敢相信居然十年了還這麼氣派，沒有一點老舊的感覺。而且服務態度很好，門口小哥哥把我的行李車下車送到前台一直等着我辦完入住又幫我送到房間，全程很熱情，不愧是十年老店，值得信賴！

這次的入住很滿意，玫瑰主題的房間讓我眼前一亮，第一次感受到女性需求的被認可，玫瑰主題多麼浪漫的一次入住！分享一下特製的房卡，收藏了[愛心]